Avoid this company. They do not follow up on their work, even for items under warranty. There are…read moreplenty of reputable companies that do attic insulation, who will answer the phone and call back. And beware of their Radiant Barrier. It is just a flimsy piece of foil that doesn't stay attached. My attic heat problem has been worse after paying them $6,000 to fix it. Of note, All About Energy Solutions, LLC filed for 11 chapter bankruptcy in the Eastern District of North Carolina bankruptcy court on May 16, 2025.

We were in need of a company to blow insulation into our attic after finding out that the…read morecontractors that built our home never did so. We used Angi's to find a contractor and unfortunately for us All About Energy was the only option presented to us. At first, All About Energy was great. The receptionist or scheduler was so nice and friendly and we were contacted quickly to set up a visit from one of their inspectors to come out and give us a quote. That's about where the positives end. On the day they were scheduled to come out I get a call from the inspector letting me know that I had to be bumped until later in the day. I had an appointment at 1 so he said he'd be by at 2. I agreed. He doesn't get here until 2:20. When he arrives I lead him up to the attic space where he notices he needs a ladder. He asks if I had one because he didn't want to go out to his car to get his. So I grab him a ladder and he does the inspection. After coming down he is repeatedly telling me that this is a small job and they don't typically do these jobs but he's do us a favor by doing it this time. We tentatively agree on the time and date that the work is going to happen and he informs me that he's get the quote out to me that night. That night I never got the quote so the next day I text him. He says that he sent it and that it must be in my spam. It wasn't. An hour later I call him and he is insistent that he sent the he quote. I send over my email address again and that's when he notices he had the wrong email address. No big deal. He sends me the quote and I tell him at that time that we were in the process of getting a second quote from a mother company that k had found that day and I'd be in touch once we made a decision. A week later the other company comes by to give us their quote. An hour after they leave All About Energy arrives to do the work. We never got a confirmed date or time of when the work was going to be done. We never paid a deposit or signed a contract. The driver was super nice and apologetic though and left without any issues. I get a phone call from the inspector just a few minutes later aggravated that I had turned away the driver. He said we had agreed to the work. When I told him no one sent me a confirmation of date and time he reached out to the home office and that's when they found out home office had my wrong email address. The inspector was very rude the entire time and told him we were going in another direction. I called All About Energy's home office and spoke with the receptionist again (again super nice!) and told her how unprofessional this inspector was. I informed her of why we weren't going with their company and she said she understood and we got off the phone politely and professionally. Enter Chris, the owner of All About Energy. He calls me up within minutes of speaking with the receptionist and at first Chris is nice and apologetic for what we have had to deal with. He offered to come back out to our home and redo the quote since our last quote was missing information. I agreed and he came out that afternoon. The first part of the inspection was totally fine. He explained to us some things more thoroughly and took his time answering questions. Then towards the end he asked my husband to test our thermostats in our house and to send him the information and Chris said that he would follow up with advice as to what we should do about that. Then at the very end Chris started getting political. And as he was leaving he told us that he was firing the guy who came to our house as well as one or two more guys who were just as bad as him. This seemed pretty unprofessional to let potential clients know that you have several employees who are about to lose their jobs. That night my husband sent Chris an email agreeing to the work and answering the questions about the thermostat Chris had asked about. My husband gave Chris a date of today to have the work done and asked that Chris let us know when they were expecting to come out to do the work. Chris never responded to that email. So fast forward to today and we still don't have a confirmed date or time for the installation so I call the main office and I'm told it was sometime today. When I ask when I'm not given any time and am told that they sent me an email about, which again I never got. I told them I do not want to work done due to the unprofessional service we had recieved up to that point and asked to receive no further contact. 3 minutes later Chris texts me going off on me about us agreeing to the work. When I called he immediately cuts me off before I can get a word in saying that he's not going to deal with a customer yelling at him and he was going to do the work for free but not anymore and that he hopes I enjoy paying more for the same service he was going to offer us. I was floored at this response by the "owner" of the company. He continued texting me after I hung up on him telling me to stop c

Please do your homework before using Down East. Had them out 3x to "fix" our generator with no…read moresuccess. After the third attempt I was told they could fix my unit under warranty because they are not certified for Generac! I was advised to contact a competitor for proper repairs!! They did say they would gladly "service" my unit at full rate!! This type of deceptive business is horrible. I contacted Generac directly and they were just as surprised by the decept and promised action. "James" at Down East'was very cavalier about the fact of losing a customer for generator and HVAC service. Clearly this type of poor character action is unacceptable.

I scheduled a compressor replacement with Down East. The pricing was fair, not great but whatever…read more They beat other quotes hands down. Six years ago they replaced the air handler in my attic, so I knew they would be reliable and the guys back then were very nice and professional. So - they have two offices, 1 here in ILM and the 2nd in Jacksonville (hqtrs). The Jacksonville location sold me a maintenance agreement with two seasonal checks on my unit. They were impossible to deal with for an appointment, the woman at that office was just a grouchy bitch AND the second appt never happened because they do not return calls to schedule prepaid service - they apparently prefer to let your contract run out and ask for more money. It was all BS. The technician said she was the wife of an owner ‍. Who knows, who cares, right? So - my lesson learned was to not deal with that Jacksonville location. The Wilmington location was spot on with their work and that's all I care about. Oh. So the techs that showed up for this latest installation were awesome. I was WFH (thank you covid 19) and they went around the house and shut all of my windows when they were done. I finished work at 5 and the house felt good and I was so impressed with how they quietly got the job done and that they took the time to close up my house. What good guys. They showed up smiling and left like quiet mice.

Values mean allot to a consumer These men have values that…read morewe have seen thus far. I will change my score after the Geothermal test is up running and have more confidence than the 'other' guys with all the local commercials. They did not do us wrong. They did not have all the answers either They just did not comprehend what had happened either or why it was wrong or how. But something was awfully wrong & obviously. The owner and co owner came out and looked at our geothermal and worked on it and $3700.00 later its still NOT working properly. We have call TRANE consumer services filed a claim against the competitor whom did the damages. Pleasant Air came in sis something to the control panels and such Said they would be back a month and two weeks ago and nothing we still have five res lights on the unit We have NO Confidence about the unit running properly anymore period. The back up heat strips have been removed now. And we are out up to $5000.00 plus in cash Since February 2026 The so called pretend Geothermal Expert came into our home and destroyed it and still is NOT running properly holding the temperature like we had it before February 2026. It would run 73 or 76 on the money on our old thermostat-950 with NO Fluctuations at ALL even if it was 111 degrees outside vs 43 degrees outside. Now our temperatures inside goes all over the place and we never stay at a steady temperature in our living room not ever! This is NOT how a inside encapsulated Geothermal hvac heating system loop system is designed for. I can only give two stars because our geothermal system ran waaaaaay more efficiently than this is now. And we have the energy bills to prove it before now !

we have been a customer of pleasant air for about 25 years most of the time they have went above…read moreand beyond too meet our needs. Recently our air went out on three very hot days they got it running once but later found we needed a new motor. I was dealing with a sinus infection and walking pneumonia so having no air conditioning was horrible but Adam and Jackie went above and beyond too get a motor and install it and to any others who helped with this we would like to say THANK YOU!! Richard and Lynn B.

You would be best advised to stay away from this company. I am beyond dissapointed with the way i…read morewas treated. Whoever i talked too on the phone, was the most unproffesional person i have ever had the misfortune of dealing with in my forty plus years of being in the trades.

Our summer started out uncomfortable. We called James and Son, and they managed to get us in same…read moreday !!!! The timing was perfect. Everything went beyond expectations. Ben did an amazing job analyzing, diagnosing, and ultimately fixing a system, that has seen better days. Thank you Ben.... We are lifers!!!

Thank you Hudson for coming out to quickly assess our issues. Honest, fair $ timely !read more

I was quoted $120 to clean dryer vent and I feel I was ripped off. They did not go on the roof and…read morecleared the vent from inside the house in 5 minutes. Offhand attitude from Colin who had his answers ready when price was queried. Never again. Avoid

Completely Satisfied Total Comfort Customer!! Jim and his…read morecrew kept the old unit running until it became clear a replacement was needed. His knowledge and professionalism has given the house a new custom installed HVAC system. The installer, Kurt was a craftsman whose work I can only describe as - beautiful. Total Comfort provides consistent, timely, fairly prices products and services. Highly Recommended....Many Thanks Jim.

I had a ac/ heating company come to my house to check out my furnace and heat pump and was told…read morethat I had a freon leak and need to change out my whole system at the cost of 10 grand,So I called for a 2nd opinion and called total comfort, they came and checked out my system and I was told that I didn't have a leak and my system was fine,I was dumb founded that another company was willing to RIP me off like that,Total comfort came and didn't even charge me for the visit,now that's service,guess who I'm calling when I have a real problem with my unit TOTAL COMFORT,thank you Jim & Crystal

If I could give a rating higher than 5 Stars I would. Customer service was outstanding, response…read moretimes were almost immediate, the work completed was top notch and most of all the price was better than all the others I contacted. It's hard to find someone you can trust that will do what they say, when they say and not kill you on the price. These are the guys. I was referred by a friend and I thanked him too. I know its hard to figure out who to call but you won't be disappointed if you call Jason or his son.

We cannot say enough about the service we received when our A/C crashed on a hot August evening. We…read morehad a house full of friends and dinner in the oven. Jason and his team was here within an hour, and had us cooling down in no time. And his follow up service has been excellent. We highly recommend this company! Brent S.

They replaced two units for us, from the initial quote, to the installation to the final…read moreinspection, they were outstanding. No issues, highly recommended.

THE. BEST. EVER. I can't recommend this company enough. We had a unit installed a year ago and…read moredue to recent storms and likely construction, there was damage to the outside unit. We noticed it wasn't cooling. In a panic as it's a 4th of July holiday weekend, as well as it being a Sunday, we didn't think we'd get the help we needed prior to our Airbnb guests. We call leaving a message. 10 minutes later we get a return call saying he's on his way. The owner arrives 5 minutes later. Our unit is fixed within 15 min. Under warranty, absolutely no cost. Y'all, in this day and age you're not going to find better service. If you need help with your hvac system this is the company to call.