I recently moved to Wilmington, and I'm looking for an internist. I called Coastal Internal…read moreMedicine (CIM) and asked to speak to someone about the practice. I was transferred to Jane who identified herself as the front desk person. I asked about the number of medical staff in the practice, and how referrals are handled. Jane wasn't friendly and treated me as if she didn't understand why I would be asking questions about the practice. I asked to schedule an appointment, and Jane told me someone would call me on Monday (it was Friday) to schedule an appointment. I asked if I could make an appointment right then, and she said, "No." I never received a call from CIM. Based on other reviews found on Yelp, and my experience with CIM, I suggest finding another more reliable medical practice.

Unsafe Medical Advice and Lack of Compassion for Senior Care…read more I am writing this to caution other caregivers managing complex medical needs for senior parents. My mother was a patient at this practice, and the experience was deeply concerning. The Medical Advice: When I sought guidance with Jennifer Miller on how to safely wean my mother off a psychiatric medication (Cymbalta) that was causing extreme issues, the provider's advice was to stop it abruptly ("cold-turkey"). I was told to simply "let her go through withdrawals" and take her to the ER for an IV if she began vomiting or became dehydrated. As an advocate for my senior mother, I knew this was unsafe and unacceptable advice. My request to use a slow, compounded tapering method was completely ignored. The Outcome: I had to seek outside specialist care to find a safe path forward. After finding a new care team that supported the slow, compounded taper I had researched, my mother is doing significantly better. The extreme "crash and burn" cycles she was experiencing have stopped, and she is much more alert and present than she has been in months. The Office Environment: The lack of professionalism from Jennifer Miller's nurse was also a major issue. While trying to resolve a critical prescription delay for a medication my mother needs to eat (due to an esophageal condition), I was met with sarcasm and told, "We have other patients." My private concerns were repeated within earshot of others in the office, which was completely unprofessional and dismissive. Final Thought: If you have a loved one with sensitive or complex needs, please be your own advocate. We have moved to a new primary care physician and a psychiatrist who actually listen. My mother is finally in safe hands, no thanks to this practice.

I moved a couple of years ago and had the worst experiences ever finding a decent Primary Dr. until…read moreI found Dr. Parrot and all her staff at New Hanover Medical Group ! From the moment you check in to the moment you leave you're treated with respect, much compassion and kindness.

I'm relatively new to the area, and as an older citizen with underlying medical issues, it was…read moreimportant for me to find a quality medical team which can address multiple issues in a timely manner. Well surprise, surprise! I found just that in New Hanover. And just so you know, they have multiple locations so you can choose a team near you. It's easy to get an appointment and check results on My Chart. Yep, found my team!

After arriving to my 12:45 appointment at 12:30, I was instructed that I needed to go to the…read morebuilding in the back that's hidden from the road. It took me 5 minutes. When I arrived I was told the Dr would not see me because I was 5 minutes late, even though it was still 10 minutes before my appointment. I took the day off work and needed a medication refill because my previous PA had left Wilmington Health. This is not best practices. This is not what serves the community. This is not patient care. This is a policy put in place by a very inflexible human who values her time above all else.

Don't even bother. Terrible experience. I had an appointment at 12:45. I received three text…read moremessages to be there at 12:30. I was there promptly at 12:30. And they told me that I was supposed to be there 30 minutes early unbeknownst to me. They would not see me and told me that they had to reschedule for a month out. I told them that I had driven 40 minutes there and I had taken off work and they didn't care whatsoever. No apology on their end, no acknowledgment of their lack of communication regarding the 30 minutes. If that is how they treat new patients, I can't imagine how they treat existing ones.

DR.Brennan has truly been a great asset for my wife and I since we moved here from Raleigh. We…read morewere very worried about finding the "right" Dr. to continue to manage our health. Dr. Brennan has been a "God" send. He cares, he listens, asks questions, and really dug into our health issues. Good and bad. He has also provided excellent referrals to the other "specialists" which we needed also. We are always worried about our prescriptions and the pricing also since we are on Medicare. Dr. Brennan and his superlative staff have helped us so much, even giving us suggestions to save money on the prescriptions needed. DR. BRENNAN AND HIS STAFF ARE THE "COMPLETE PACKAGE" for our health care and they could be for you too!

I am very pleased with Dr. Dixon. Great down to earth person, easy to talk to and extremely…read moreknowledgable. Went there last week for the first time. I had blood work done and we agreed on referring me to a Cardiologist. Got called yesterday with an appt. for Cardio and received a call from his office w/ results....... :0) The staff is friendly and hospitable. Location is perfect.

Medicine like it 'should' be...I needed to establish myself with a Primary Care Dr. After horrible…read moreexperiences at Wilmington Health I started looking at reviews for Dr's outside of that system. Based on the other reviews on Yelp I chose Dr. Dixon. So happy I did! Great Doc, comfortable office and very nice staff and I didn't have to wait 6 weeks to get in Dr. Dixon sits and talks with you (not at you), listens, wants to know what's bothering you and talks you through things and provides options to resolve the situation. I was part of the discussion and could ask questions, he's rational, open and straight forward. Appointment wasn't rushed and I left feeling like I now have a Dr. who's genuinely interested in my health and he's someone I can trust to take care of me. Highly recommend!

Physicians and nurses: 5 stars Everything else: 1 star…read more Front office folks clearly hate their jobs and take out their misery on every person who walks through the door. I observed this as I waited over 2hrs to be seen despite having scheduled my appointment 2 months previously. So, if you're looking for an outstanding physician and willing to endure a good amount of bullshit to see one, then this is the place for you. P.S. I've been a patient here for over 5 years. None of this is new.

1 star for the horrible office staff. Michelle and Jackie are a complete mess and lack customer…read moreservice,if she doesn't like your questions she will hang up on you. She hung up on me and a licensed insurance agent. Michelle and Jackie are both discriminating against others who purchased their insurance via the Marketplace!! They don't realize that some employers purchase their plans via the Marketplace. Dr. Foxall site indicates it takes Blue Cross plans namely Blue Advantage the plan I have. I called to make my yearly appointment for a physical. Spoke with both Michelle and Jackie. They both first asked me to tell them the name on top of the card, they did not need the subscriber number or group number just the name. They both asked me where I purchased my insurance. This is when they told me I could not see my doctor because I bought insurance from the Marketplace and they do NOT accept it. I said to them, why does it matter where I purchased my insurance your website clearly states you accept Blue Advantage. Bad office. They are terrible. I hope the doctor is unaware and isn't encouraging it. I hope the licensing agency looks into these two employees because they are discriminating against us.

I have had an terrible experience working with Dr. Hilary Rutledge, and I think it's important that…read morepeople hear about it. I started working with her in June 2022 and I've recently decided to stop working her for the following reasons: I was on a supplement and diet protocol recommended by Dr. Hillary for approximately 2-3 weeks. One day shortly after starting the protocol, I could barely use my brain feeling extremely weak in my body, and I called the office for assistance. I spoke with the office and was directed to write Dr. Hillary in the patient portal. I didn't ask for Dr. Hilary to speak to me right that second, or even the same day. I would have totally understood if it took a few days. Instead of receiving a call back from the office that day, my husband informed me that I received a message from the office in the patient portal. The message said: Dr. Hilary is unavailable, we are not a primary care office but you can speak to the nutritionist. I was never told to involve my primary care doctor in the treatment plan/protocol prescribed by Dr. Hillary. I found it quite alarming that I was referred to get help elsewhere. It sent the message that I should take the supplements, trust the process, but you are pretty much on your own when things don't go well. What kind of care is that? After 2 weeks, Dr Hillary responded and agreed to speak on the phone. By that time I already decided to discontinue working with her and informed the office of my decision. Only then was I informed that Dr. Hillary was on vacation for the past 2 weeks. I would have understood if someone told me. At the start of our relationship, I was given a very different impression and was eager to work with her. She even sent a handwritten note in the mail saying "Thank you for giving me the opportunity to take care of you". I thought I was in caring and good hands. That feeling quickly changed after the first couple appointments. She came across as disregarding, like she doesn't want to deal with a patient outside of the paid hour in her office. I have a feeling that I'm not the first patient that has experienced that side of her. At the end of my last appointment, I was checking out with the receptionist. Dr. Hilary came by, and I asked her when I should book my next appointment. She walked right past me, completely ignoring my question, which was extremely rude. I have no doubt that she heard me. The receptionist saw and heard the whole exchange. She then asked the same question and, Dr. Hillary yelled over from the back answering her. I feel it would serve Dr. Hilary well to get in touch with empathy or at least a certain level of sensitivity. Being so disconnected and out of touch when dealing with vulnerable patients that are sick and suffering is harmful. I ended up receiving an apology letter from the receptionist in the patient portal. I briefly reconsidered leaving and wanted to reply back after thinking on it. To my surprise my patient portal access was suddenly suspended without any notice. After deciding to no longer be a patient, I requested and shortly after received my medical records in the mail. In addition to the records, I was sent a signed patient dismissal letter. I never laughed harder! It says: "There are times when this relationship is no longer effective and both parties find it necessary to ask the patient to select another physician." What in the world is she talking about? I decided to not work with her and her business. It seems so petty to send such a letter and bending the truth and making it seem like it was their decision to fire me as a patient. In spite of all of this, I do think Dr. Hillary is skilled at her craft and I'm sure she has helped people along the way. I just hope she takes my complaints about the lack of professionalism and insensitivity into consideration, for future patients sake. I would have liked to attach the two signed and handwritten notes in this review for authenticity's sake but unfortunately I'm unable to do that here. You can find those letters under my Google review.

BEWARE! One star is too high of a rating for the quality of care and office experience that I…read morereceived from this "practice." I am sharing this so that other people do not make the same mistake that I made. I was seeking answers to some health struggles for both myself and my young adult son. I suppose desperate times call for desperate measures and I trusted the wrong practice. I was told at the onset that the process was to complete a comprehensive health inventory, meet with a health coach to discuss the inventory and to be provided with the recommendations for the lab work that the doctor felt was needed and that as soon as those results come in (about two weeks after meeting with the health coach), we would meet with the doctor to review the lab results and discuss a treatment plan. THIS IS NOT WHAT OCCURED. Instead, I paid up front for the testing and the health coach appointment, and was told that the doctor could not see me until 4/15/24 (my appt with the health coach was 1/15/24 and my labs were completed immediately). I was told my son could not be met by the doctor until 4/1/24 (his appt with the health coach was 1/19/24 and his labwork was completed immediately). I expressed concern at the time and was reassured by the health coach that if we both completed our labs as instructed, we would be put on a waitlist and would be called as cancellations occur, with the health coach indicating that they get daily cancellations. I would not have begun using this practice if I had known that we would have to wait three MONTHS (not two to three weeks) to review expensive lab results. THIS IS NOT WHAT OCCURED. I called the office on or about February 5, 2024, due to my son's condition worsening, and asked about the waitlist. I was told by Breanna that she was busy working on this week's schedule and I should call back at a time more convenient for HER. I called the office again on February 19, as I was desperate for these results as my son was on the verge of being hospitalized. I attempted to explain this to Breanna and she told me that she called us the week prior and we never called back. I told Breanna I had no missed messages from her to which she replied that she doesn't leave messages. I asked how I was supposed to know there was a cancellation if she didn't leave a message and she informed me that I should learn how to review my missed calls and said "if this is so urgent, than why wouldn't you call us back." I was extremely offput by her rude demeanor, her lack of empathy and her inability and/or unwillingness to treat the situation with care and kindness. I let her know this and asked to speak to the doctor or an office manager. She indicated that no one was available and that the doctor would call me the following day. THIS IS NOT WHAT OCCURRED. I had zero confidence that Breanna would relay the message and sent a note through the patient portal. The Dr. did not call me back but rather the next day sent me a message deactivating my account and supporting whatever it is Breanna told her (with no discussion at all with me or my son as the patient). I expressed to her that my son was now hospitalized and we needed the benefit of the results to which she did not respond. Almost one week later, I received the results in an envelope. I HAVE PAID THIS PRACTICE OVER $3000 for tests that have not been reviewed or discussed with me or my son. There has been no treatment plan. There has not even been ONE INTERACTION with the "Dr." Dr. Hilary Rutledge is a reckless practitioner that clearly is not patient centric. Breanna is in a position to help people and chooses not to. When it came to taking the money, there were no issues. When it came to providing the treatment, IT NEVER HAPPENED. PLEASE BEWARE

I have been a patient of Dr Daum for many years thru many illnesses and traumatic events in my life…read moreAnd life stages. I feel secure in her professionalism, knowledge, and skill and her ability to advise and explain my health care choices to me. I trust her and dr. Daum sees me as a person/patient and cares. That means everything to me! Thank you Dr. Daum.

She should be ASHAMED of herself to call herself a doctor!!!! Do NOT schedule any appointment with…read morethis woman. I have been a patient of Wilmington Health for the last year and needed to be seen by a doctor by internal medicine for the first time for a matter that was urgent. Her nurse and her knew I had not been seen by her before. They scheduled my appointment for two weeks out as a virtual visit that I specifically waited for so I could be seen by a doctor instead of physician assistant. 1 1/2 minutes before my virtual visit after I already had confirmed my appointment THREE separate times and already was in the waiting room on camera to talk to the doctor, they called me and told me Dr Daum was choosing to cancel my appointment since her nurse forgot to send me the paperwork to fill out in advance and they did not want to send me it over email so I could fill it out quickly. I told them I was in pain and had been suffering and waiting for two weeks and was already in the meeting! They said they would do nothing for me and my appointment was cancelled and Dr Daum refused to see me. Their mistake on providing me the paperwork to fill out and she REFUSED to help me or see me for my scheduled appointment. She would not even speak with me on the phone when I asked her nurse to please let me talk to the doctor. She is a DISGRACE of a doctor and I'll be making sure everyone in Wilmington stays clear of her. What a selfish woman!