The office employees are efficient, courteous and Dr. Cosgrove is compassionate, listens to my…read moreconcerns and takes the necessary steps to improve my health. I am extremely happy with the care given me in a timely manner.

I highly recommend this practice! The doctors are efficient and the staff is always so helpful.read more

I moved a couple of years ago and had the worst experiences ever finding a decent Primary Dr. until…read moreI found Dr. Parrot and all her staff at New Hanover Medical Group ! From the moment you check in to the moment you leave you're treated with respect, much compassion and kindness.

I'm relatively new to the area, and as an older citizen with underlying medical issues, it was…read moreimportant for me to find a quality medical team which can address multiple issues in a timely manner. Well surprise, surprise! I found just that in New Hanover. And just so you know, they have multiple locations so you can choose a team near you. It's easy to get an appointment and check results on My Chart. Yep, found my team!

After arriving to my 12:45 appointment at 12:30, I was instructed that I needed to go to the…read morebuilding in the back that's hidden from the road. It took me 5 minutes. When I arrived I was told the Dr would not see me because I was 5 minutes late, even though it was still 10 minutes before my appointment. I took the day off work and needed a medication refill because my previous PA had left Wilmington Health. This is not best practices. This is not what serves the community. This is not patient care. This is a policy put in place by a very inflexible human who values her time above all else.

Don't even bother. Terrible experience. I had an appointment at 12:45. I received three text…read moremessages to be there at 12:30. I was there promptly at 12:30. And they told me that I was supposed to be there 30 minutes early unbeknownst to me. They would not see me and told me that they had to reschedule for a month out. I told them that I had driven 40 minutes there and I had taken off work and they didn't care whatsoever. No apology on their end, no acknowledgment of their lack of communication regarding the 30 minutes. If that is how they treat new patients, I can't imagine how they treat existing ones.

The feel of an old time doctor in downtown Wilmington. No long waits & great care…read more I highly recommend to friends.

Dr Dixon does not watch the clock. He watches the patient and listens to them as if they know…read moretheir own bodies. This makes makes him an excellent diagnostician and a good follow upper. He is a treasure in this world of corporate minded doctors . (Hint: He doesn't have a television in his waiting room. Hallelujah!)

This medical facility may not be new nor fancy but the staff is incredible. From the front desk,…read moremedical assistants, nurses, PA's and discharge window. Always accommodating when am not well, respectful, and very pleasant. Am grateful they were recommended to me two years ago.

I recently moved to Wilmington, and I'm looking for an internist. I called Coastal Internal…read moreMedicine (CIM) and asked to speak to someone about the practice. I was transferred to Jane who identified herself as the front desk person. I asked about the number of medical staff in the practice, and how referrals are handled. Jane wasn't friendly and treated me as if she didn't understand why I would be asking questions about the practice. I asked to schedule an appointment, and Jane told me someone would call me on Monday (it was Friday) to schedule an appointment. I asked if I could make an appointment right then, and she said, "No." I never received a call from CIM. Based on other reviews found on Yelp, and my experience with CIM, I suggest finding another more reliable medical practice.

I was a patient of Dr Sandra 'sandy' brannin . When they…read morebroke the Hippa laws by sending my private information by way of usps in a CLEAR plastic envelope back to me for every single person to see. That is when I stopped and said whoa That's not cool. I sent an email to Dr Brannin Then i asked to be released from her as my primary care physician. Which she to this day Has not per the patient portal. She blacked balled me from seeing other PCP within Wilmington health so I went outside to find another PCP and showed them exactly what happened and proceeded to print ALL my documents from my patient portal myself bc they never transferred my information forward especially Dr Sandy Brannin all the year i was Wilmington Health. My experiences have been less than whoppers with certain doctors and have found out I am NOT the only patient or person that has had such experiences either with bad billing, not filling with insurance providers properly, lack of communications skills or they never responded to emails when your supposed to use the portal per the telephone answering messages you hear when you cant leave a messages. For PT or RX refills. Things have not been right with the Wilmington Health care providers network providers system for some time. Patients have been abused and assaulted by doctors and all they get is a talking to NOT fired . Which is wrong. Something wrong right there

Always amazing quality and care! I have been coming to this office for a couple of years and I love…read morethe staff and my doctor.

Having been through a nightmare of doctors more interested in billing than the patient, Dr. Dora is…read moregift. Criticized for spending too much time with patients, she actually LISTENS. She was brought into the area because she's an excellent diagnostition, a skill only matched by her real caring for her patients. I have found that all the doctors in her practice are excellent - the staff is helpful and caring. What more can one ask for?

I've already written a review for Dr Lucas and it was a good one. It's hard to top a Dr who is…read morefiring on all cylinders in a written review. 10 months back the review I wrote continues to be true. Dr Lucas is a good, kind, caring human being. He took his Hypocratic Oath first do no harm, seriously. I have few qualms about putting my life, so to speak, in his hands. I trust him and I hope, think he trusts me. I pray for joy and peace for him and his family. It's not an easy family life, that with a great physician who cares. Merry Christmas,to you and yours, Dr Lucas. Thanks for all you do.

I have been a patient of Dr. Lucas for quite a few years now and I consider myself to be in the…read morehands of an excellent medical provider, a true Physician. I have a very high bar for what a Dr. really is as my Grandfather delivered me and my sisters and 10 cousins and was my primary healthcare provider until I was 16. I am a complicated patient and have not made his life easy. Dr. Lucas listens and remembers and has the confidence in his skills that he doesn't have to throw every test in the book at you "just to be sure". He will however, listen to why you feel you might feel you need something. My diagnosis will eventually be terminal and he understands (I think) how I feel about it and doesn't hound me and I can't tell how much that means to me. I had an incident involving another physician within the practice in which a lesser man/physician would have sent me on my way, but he didn't and I thank God and Dr. Lucas for that. It would have been devastating for me. My eldest son and I don't speak often but I referred him to Dr. Lucas. If you're lucky enough to get Dr. Lucas and are willing to develop a good Patient/Physician relationship, you will be set.

Graham is professional, knowledgeable and personable. He…read morelistens to his patients and understands your concerns. I feel lucky to have him as my PA.

Dr Griffin and her team are amazing and I have been so happy with all of the services I have…read morereceived. The team is friendly and always accommodating. Noelle and Shelly are personable and always make me feel like I am their only client! Dr Griffin takes her time to explain everything and the outcomes have been transformational!

It is my understanding that this practice was well esteemed under the former providers. However, I…read morefollowed Dr. Griffin over from her former practice and have been tremendously disappointed. While her personality isn't the warmest or engaging, I can deal with that as long as I am getting my needs addressed. When I switched to Tidal Wellness, I was told that the monthly fee would include having access to the doctor and administration via text or phone after hours. This was especially appealing since the main office phone rarely worked or was answered. This is definitely not as advertised. While you can text, it does not mean you will get a response. And I cannot count how many times the office phone was not functioning. Between the inability to get in touch with staff and the dirty exam table paper that still had the prior patient's imprints on it, I was a bit shocked. In addition, if you believe masks are important during a pandemic (as literally every other medical provider I have been to does), you may want to reconsider. I have never seen the doctor wear one, and her staff are hit or miss (they usually only put one on if you do). However, I continued to give the benefit of the doubt and attributed this to being overwhelmed with the start of a new business. Also, I really did not feel like starting over with someone new, so I continued. I am very active in my medical care and I believe it is important to be proactive. I ask questions and make sure I understand. The final straw came when I requested some simple labs be run. Dr Griffin obliged. However when I get the labs back, only a portion of them were run, but she had added on labs that were unnecessary. I realize I am not a doctor, but because I was the one requesting the labs and it wasn't due to actual symptoms occurring, there was Absolutely no medical basis for her to run these labs. A sidenote... My rheumatologist had run these exact special labs less than 30 days prior and they were completely fine. Now I am trying to battle with my insurance company to get them to pay for the same labs that were done in such a short period of time. There is the potential that I may be stuck with this bill. I have attempted numerous times to reach out to Dr Griffin to professionally and politely discuss this issue. She has avoided me. I stopped in to make an appointment and spoke with Nick. He scheduled me for a Telehealth appointment but then never put it in the system. When I called at the time of my appointment, he admitted his error, but then he responded with " that happens sometimes." Neither he nor Dr Griffin showed any real interest in trying to resolve this situation. I am not one to leave reviews; however, when a patient is paying money out of pocket for services, they should be aware of what they are receiving. And when we are talking about health...we deserve better as patients. I will happily pay the monthly fee for the remainder of this month and for next month. Based on my experiences going into the office, it is clear to me that tidal wellness needs it more than I do. The professionalism of this office is grossly suspect. I would caution anyone to do their research and be very careful when choosing whether or not to make this practice your point of contact for medical care. My recommendation for Dr. Griffin is that she spend some time training on office management. While she may have medical training, business management is clearly lacking. When you choose to run a business, you are choosing all of it.