I moved a couple of years ago and had the worst experiences ever finding a decent Primary Dr. until…read moreI found Dr. Parrot and all her staff at New Hanover Medical Group ! From the moment you check in to the moment you leave you're treated with respect, much compassion and kindness.

I'm relatively new to the area, and as an older citizen with underlying medical issues, it was…read moreimportant for me to find a quality medical team which can address multiple issues in a timely manner. Well surprise, surprise! I found just that in New Hanover. And just so you know, they have multiple locations so you can choose a team near you. It's easy to get an appointment and check results on My Chart. Yep, found my team!

After arriving to my 12:45 appointment at 12:30, I was instructed that I needed to go to the…read morebuilding in the back that's hidden from the road. It took me 5 minutes. When I arrived I was told the Dr would not see me because I was 5 minutes late, even though it was still 10 minutes before my appointment. I took the day off work and needed a medication refill because my previous PA had left Wilmington Health. This is not best practices. This is not what serves the community. This is not patient care. This is a policy put in place by a very inflexible human who values her time above all else.

Don't even bother. Terrible experience. I had an appointment at 12:45. I received three text…read moremessages to be there at 12:30. I was there promptly at 12:30. And they told me that I was supposed to be there 30 minutes early unbeknownst to me. They would not see me and told me that they had to reschedule for a month out. I told them that I had driven 40 minutes there and I had taken off work and they didn't care whatsoever. No apology on their end, no acknowledgment of their lack of communication regarding the 30 minutes. If that is how they treat new patients, I can't imagine how they treat existing ones.

The feel of an old time doctor in downtown Wilmington. No long waits & great care…read more I highly recommend to friends.

Dr Dixon does not watch the clock. He watches the patient and listens to them as if they know…read moretheir own bodies. This makes makes him an excellent diagnostician and a good follow upper. He is a treasure in this world of corporate minded doctors . (Hint: He doesn't have a television in his waiting room. Hallelujah!)

I recently moved to Wilmington, and I'm looking for an internist. I called Coastal Internal…read moreMedicine (CIM) and asked to speak to someone about the practice. I was transferred to Jane who identified herself as the front desk person. I asked about the number of medical staff in the practice, and how referrals are handled. Jane wasn't friendly and treated me as if she didn't understand why I would be asking questions about the practice. I asked to schedule an appointment, and Jane told me someone would call me on Monday (it was Friday) to schedule an appointment. I asked if I could make an appointment right then, and she said, "No." I never received a call from CIM. Based on other reviews found on Yelp, and my experience with CIM, I suggest finding another more reliable medical practice.

Unsafe Medical Advice and Lack of Compassion for Senior Care…read more I am writing this to caution other caregivers managing complex medical needs for senior parents. My mother was a patient at this practice, and the experience was deeply concerning. The Medical Advice: When I sought guidance with Jennifer Miller on how to safely wean my mother off a psychiatric medication (Cymbalta) that was causing extreme issues, the provider's advice was to stop it abruptly ("cold-turkey"). I was told to simply "let her go through withdrawals" and take her to the ER for an IV if she began vomiting or became dehydrated. As an advocate for my senior mother, I knew this was unsafe and unacceptable advice. My request to use a slow, compounded tapering method was completely ignored. The Outcome: I had to seek outside specialist care to find a safe path forward. After finding a new care team that supported the slow, compounded taper I had researched, my mother is doing significantly better. The extreme "crash and burn" cycles she was experiencing have stopped, and she is much more alert and present than she has been in months. The Office Environment: The lack of professionalism from Jennifer Miller's nurse was also a major issue. While trying to resolve a critical prescription delay for a medication my mother needs to eat (due to an esophageal condition), I was met with sarcasm and told, "We have other patients." My private concerns were repeated within earshot of others in the office, which was completely unprofessional and dismissive. Final Thought: If you have a loved one with sensitive or complex needs, please be your own advocate. We have moved to a new primary care physician and a psychiatrist who actually listen. My mother is finally in safe hands, no thanks to this practice.

Jaime Conro, got to talking when I was having issues with my current aids.; software updates, and…read moremy iPhone. Stated that to see if I was ready for an update. They checked , but I have 2 deductibles, and they assured me 100% was covered . I still called my insurance company and it was one of the two deductible 100% or 30-70 split and since this is medical equipment it would be 30/70 split. Plus I have a state grant on my left ear. And so my insurance should only go through on my right. Nope. So I went through with new hearing tests. My hearing went down as expected. The New Dr sent me to her colleague the David G, Man , which I couldn't stand, that's why I miss Aimee Parker so dearly. Such a professional, at what she did and her team. When I got to Hannah Freys Colleague, he was rude crude and arrogant. I yelled at me and stated ' you can plainly hears these words these are everyday words' so in my coat pocket I turned on my hearing aids and with my Apple Watch what he said I responded back because o couldn't hear anything- so I made it sound like I could hear. I was fuming mad, for someone to tell me that I can't hear when I have been deaf since a car accident. Then I get billed for $1400.00 for guaranteed coverage on devices. Which we're clearly not.: so I told them they were taking them back at their costs and I have the text. I get to Dr Frey after Jaime, set up the appointment and at the end of resetting up my old devices to my phone, she states to me - ' we are not charging you a $200 restocked fee but I am charging you a reprogramming fee for $65 for the old devices- I'm thinking to myself you wouldn't have to reprogram them if y'all's would have done your job in the first place and ℹ programming to begin with and doubled and tripled check to make sure your clients insurance ls don't have two deductibles. Plus get harassed by doctors? I feel like I am just a number with a pocket book and they just want funds? We are just money to them. They don't listen to people, or their patients, nor do they hear what is going on. So I am out 2 $40 co pay hearing tests, plus being scolded by one rude male audiologist doctor, plus out of $65 reprogramming fee with my old PHonak hearing aids. One from the state of North Carolina and one I paid for with was over $3k yepper. What a disaster at Wilmington Health Mayfair. So disappointed and disgusted. We are just numbers with pocket books.

Always amazing quality and care! I have been coming to this office for a couple of years and I love…read morethe staff and my doctor.

Having been through a nightmare of doctors more interested in billing than the patient, Dr. Dora is…read moregift. Criticized for spending too much time with patients, she actually LISTENS. She was brought into the area because she's an excellent diagnostition, a skill only matched by her real caring for her patients. I have found that all the doctors in her practice are excellent - the staff is helpful and caring. What more can one ask for?

I've already written a review for Dr Lucas and it was a good one. It's hard to top a Dr who is…read morefiring on all cylinders in a written review. 10 months back the review I wrote continues to be true. Dr Lucas is a good, kind, caring human being. He took his Hypocratic Oath first do no harm, seriously. I have few qualms about putting my life, so to speak, in his hands. I trust him and I hope, think he trusts me. I pray for joy and peace for him and his family. It's not an easy family life, that with a great physician who cares. Merry Christmas,to you and yours, Dr Lucas. Thanks for all you do.

I have been a patient of Dr. Lucas for quite a few years now and I consider myself to be in the…read morehands of an excellent medical provider, a true Physician. I have a very high bar for what a Dr. really is as my Grandfather delivered me and my sisters and 10 cousins and was my primary healthcare provider until I was 16. I am a complicated patient and have not made his life easy. Dr. Lucas listens and remembers and has the confidence in his skills that he doesn't have to throw every test in the book at you "just to be sure". He will however, listen to why you feel you might feel you need something. My diagnosis will eventually be terminal and he understands (I think) how I feel about it and doesn't hound me and I can't tell how much that means to me. I had an incident involving another physician within the practice in which a lesser man/physician would have sent me on my way, but he didn't and I thank God and Dr. Lucas for that. It would have been devastating for me. My eldest son and I don't speak often but I referred him to Dr. Lucas. If you're lucky enough to get Dr. Lucas and are willing to develop a good Patient/Physician relationship, you will be set.

Graham is professional, knowledgeable and personable. He…read morelistens to his patients and understands your concerns. I feel lucky to have him as my PA.