remier definitely pays a company to remove their negative reviews. There is no way no one else had…read moreto put up with what I did. Unprofessional, rude and sneaky business. I'm lucky to be in my home finally but you need to be warned about their business practices and affiliations that ultimately leave a buyer at the mercy of the lender and builder. What a nightmare. Team Lane had to be taken off of my file toward the end because he could not help himself from himself. Team Mandi took over and they got me to the finish line. Not without a lot of unnecessary stress. Very disorganized and not interested in being an educator with their clients but rather condescending bullies. Not a company I would ever recommend to anyone in my lifetime.

The review of two Mortgage Companies (A cautionary tale and…read morewhy staying local is key) Sorry if this is a little long winded but I have to give high praise to Tina Burney of Premier Mortgage Resources here in the Treasure Valley. I don't write reviews on goods or services unless they are really bad or really good. And now The Rest of the Story.... I decided I wanted to go from a 30 yr fixed to a 15 yr fixed and pull some cash out. Having been a mortgage loan officer and California real estate licensee for 20 years, I know the business. And because of that I know that my situation with my finances, credit, stability, etc is what we used to refer to when I was in the business as a "slam dunk" deal. I decided to contact my current mortgage holder, Freedom Mortgage for this need because I had been with them for over 5 years. What a mistake that was! Long story short, Freedom Mortgage company was inept, unprofessional and non-communicative. After 3 months of playing with this company, I ended up e-mail blasting 15 top level executives to include the CEO to try to get some action. They still could not pull it together! A friend of mine told me his son had just had a great experience with Tina Burney at Premier Mortgage Resources so I called her. After talking with her, I decided to pull my application from Freedom and to reapply with Tina. I found her very professional, knowledgeable and fast! On May 6th she took my application. On May 8th she had an approval pending the title report. We signed our docs on May 22nd and the deal was funded, recorded and wire transfer in the bank was complete on May 28th. So what Freedom Mortgage couldn't get done in over 3 months, Tina Burney got done in 22 days start to finish! Bottom line is this. If you want your loan process to go smooth and fast, go to Tina. And no I do not get any kickbacks for this! She is just that good!

Ghosted! We decided to renew our policy and transferred over to Nancy Uli locally. The initial…read moremeeting lacked transparency from the beginning. We were asked a few general questions each; General health and the names of our doctors and told a company may reach out to us if we need exams. From the start, the external company was an absolute nightmare, calling odd times of the night from blocked numbers and we'd have to call back only to get voicemails which lasted 4 weeks! Their questions were invasive, and they immediately verbalized medical conclusions of their own. They labeled us outrageous diagnosis to increase our rates, such as skin cancer from over 15 years ago as a risk, my father dying from chemicals in Vietnam because he was young, etc. When we spoke with Nancy, initially, she never asked or advised us, nor did we give any consent to the fact that all of our medical records would be obtained by an external company and reviewed/dissected. We discovered this had occurred to our shock (detailed below), which is a huge HIPAA violation! After the initial medical call we were told we needed extensive medical exams, due to their underwriting determination of our medical records! When we asked the company what the labs and exam consisted of they told us it was confidential and only medical examiners, not doctors would be reviewing them to make a determination. We've left two messages with Nancy since insisting on answers, requesting a much less expensive policy that doesn't require medical underwriting, and an explanation of how none of this was disclosed to us at the initial meetings. After 2 voicemails and a detailed message left with her receptionist, we've been ghosted!! The whole process was shady from the beginning with zero transparency and everything we experienced was an obvious excuse to give us outrageous rates with very biased determination of our health. As a customer, everyone deserves answers when it comes to our health, the right to know what tests are being ordered and transparency. It should not be confidential from the person that is being the subject of the policy. We've since gone to a wonderful agent that's communicated with us and it's been a 180 different, positive experience.

I have been a customer of Nanci's agency for everything I need for over 15 years. Her follow…read morethrough, professionalism and service is the best anywhere. She's an agent you can actually talk to and can guide you to the right decisions. This is invaluable. Do your self a favor and give her a shot at your business.

I worked with Darrel Williams during my refinance process. He was very diligent in his work. He…read morekept me informed during the entire process & was always happy to take my emails or calls. I would have gone bald during the process if it wasn't for Darrel. He was my saving grace.

Kerri is an amazing person to have on your side. As first time home buyers we didn't have any idea…read moreon what that process is like, or what "the next step" is. She kept in touch every step of the way, explained in words we can understand (for the most part, that is haha) and gave clear direction on what we needed and how to get them. She helped us immensely throughout this process and is very knowledgeable. I would highly recommend Kerri!

As a realtor, I have dozens of lenders my team could recommend to our clients. We have worked with…read moreDean and Shanna at Benchmark Mortgage for over ten years and they have consistently provided excellent customer service and communication and they get the job done smoothly and efficiently for our clients. Their team has great attention to detail, a lot of knowledge, and great follow through. You will not go wrong if you work with Benchmark Mortgage on your purchase or refinance!

We had an amazing experience with Dean, Shanna, and the Benchmark team for our home refinance!…read more From start to finish, the whole process took less than 21 days! (Two other banks quoted us 60 days MINIMUM to process our refinance.) Benchmark quoted us a 30 day or less timeframe and they kept that promise. We were given comparison documents less than 24 hours after providing our personal information and what we were hoping to accomplish with the refinance. The staff was vary transparent and kept us updated along the way. Their customer portal was very easy to use and navigate through when uploading and signing documents, as well as seeing exactly when documents were reviewed and accepted. We called the office several times with questions and they were always cheerful and helpful. We were never put on hold, and they always returned calls quickly. Through the whole process, it felt like we were their only clients because of how much attention they dedicated to us. I was honesty amazed by the level of customer service. Between their "family" like feel, the quality of ethics, and detail of service, Benchmark has been the best company we have ever worked with in the industry. I highly recommend them and will absolutely be using them again next time we purchase or refinance a home.

She gets the job done! She is available and she has loan programs not offered by some lenders. If…read morea seller get an offer from a buyer and a pre-approval letter is attached, you can rest assured that buyers loan will close.

We are self employed which makes getting a mortgage a little more tricky. Gail at Capital Mortgage…read morewalked us through each step and advocated for us. She was excellent at communicating and always got back to me quickly. I feel like she got us the best deal available for our situation and we appreciate her efforts. They have an extensive network of lenders to reach out to. They also know the business inside and out. We felt her pricing was more than fair for the amount of work she did for us. We highly recommend Gail Taylor for all your mortgage needs. We now have the house we dreamed of and couldn't be happier.

The process of obtaining a mortgage is something one rarely does but it always seem to be…read morechallenging with lots of invasive questions into your financials, cold and impersonal agents, lots of delays, and very stressful; at least with my past experiences. But not with Guaranteed Rate! They were professional, warm, and very helpful. I worked with Melinda McCaslin and her team and they guided me through the process from pre-approval to closing, then afterwards setting up online accounts to ensure payments are scheduled. I get stressed very easily with annoying agents who don't know what they are doing and I was never stressed at all with Melinda and her team. I hardly knew that the team was busy in the background securing our mortgage. I highly recommend the Guaranteed Rate team. Their customer service was top-notch and I have respect for the way they handled our mortgage and treated us well.

Im closing on my first house and had the pleasure of Cameron being the escrow officer. Not only did…read morehe make it an easy process but he explained everything as we went through all the paperwork as well. Would recommend him to anyone that is looking for a friendly, easy going, professional escrow officer!!

While helping my elderly parent with a closing on his house I called to get information regarding a…read moreclosing summary, after sending an email with no response. During phone call to Carrie Homburg, the branch manager, I was forwarded to another person to answer my questions. The person who answered the phone, wish I had written down her name, was so rude and disrespectful I couldn't believe it. She started with saying in Idaho the title companies don't contact the lender they just wait for the information on closing. Mind you we were supposed to close the next day. I said I couldn't imagine working like that, how do you know it hasn't slipped through the cracks? She responded, "Have you ever been to Idaho? I don't know how it works in California, but here in Idaho that's how it works." I'm not sure why she would even reference California because my Dad is from Oregon. Just a totally rude and disrespectful conversation. The reason we were calling is because he needed the pre-closing summary to go over it before he is in front of a traveling notary. I don't think that is too much of an ask for an 86 year old. Mind you he is paying for closing and I don't think that is any way to treat a customer. Very rude and disrespectful company. When I asked who the manager was, it was Carrie Homburg, the very individual I was trying to get information from. Company culture top down folks. Wouldn't do business with them again, ever!

I'm beyond satisfied with the expert guidance I've received from Meghan Schlegel, Fidelity…read moreFinancial Consultant in the Boise office, for the last 3+ years. I highly recommend her! I meet with Meghan annually for review of my long-standing Fidelity account and she always ultra prepared and asks all the right questions to catch up on any new changes. Meghan is smart, caring, personable--and an absolute authority in her field. I'm so lucky to have her helping guide critical decisions for my future.