I have had Invisable fence for about 15 years and 5 dogs and two homes in that time. They have always been very helpful and nice to me and my pups. They trouble shoot with me when I need help and are just plan great people. Thanks to the Invisable fence team my pups are safe and I have piece of mind. read more

Quick in starting process like installing the system and scheduling trainings. But once your puppy is set in the program and problem arises like cut wires or puppy crossing boundaries, service schedule takes 3-4 weeks or longer before they can come out to your property. Scheduling team doesn't communicate well also when they have to reschedule your long awaited appointment. Very frustrating as a first time dog owner and Invisible fence customer. read more

My dogs collar's receiver broke off after 2 1/2 years. She is 3 years old. She is 9 or 10 lbs. They told me "dogs roll around and break them so you need to buy another one for $488.40". I have a $2500 system so I am being held hostage by their company to continue use. So I will need a new collar every few years? This break is obviously due to a shoddy product. I think it should be replaced by them or at least offered to me at a discount. Plus; there's no way this collar unit is worth $488. read more

Jonas did a great job getting our fence setup and initial training with our puppy Very caring team read more

Effective way to keep dogs in yard. Installed in Spring of 2005. 3 dogs since '05. New puppy (now 5 years old) was easy to add with help from IF trainer. But problem occurred with the 5 year old. Had to go to office in Redmond to increase strength to collar. Well, staff member broke one post by tightening too much. The crack didn't give way for a month. Had to call and have new controller sent and charged for delivery. Two weeks later it arrived without posts! (a battery would have been nice to compensate for inconvenience) Called again and waited an additional week plus for mail delivery. Was furious that I might be charged again. But no additional charge. All this could have been avoided by having a staff member drop off the replacement controller on way to any job in South Everett. Reason given too busy w/o a $200 + charge! Still not happy by this disappointing service to long term customers. Sad to see how the brand has fallen since 2005. Installer was terrific. When we added our pup, she needed training. At that time the wall controller was updated. In 2018, still excellent service. Would think twice about this company if I were having this done now. read more

We needed to have a modification made to original layout to fence. The saleswoman Sue who was initially in our grill and even hounding us to make a deposit, would not respond to texts or emails. We finally reached someone and the installer left a mess. He ripped up some of the old invisible fence wire which we didn't even realize was there and replaced it with very visible wire and a tarry mess to affix it to the pavement. For two days people inadvertently tracked tar into our house and without exaggeration I spent several hours cleaning it off carpets with Goo Gone and scraping it off our driveway and walkway. On top of that they apparently kept our credit card info without our permission and charged $200 for the modification. I'd have never had paid them given the mess that was left behind and the poor installation job. They have a competitor and I suggest using them. read more

Take a month to get anyone out to tune brick an issue and encephalitis at that it's 299 an hour

Good product but the installation was a real mess. They cut the cable line and phone line. Apparently in the contract it states that they are not liable for any damage they do. They failed to properly bury the line across the driveway and walkway, the salesman, Alex told me they had an issue with the saw they use and would come back out and finish it. A few weeks later when I asked about it again Alex told me that it was fine as is and refused to finish the job. The fence does work great, but everything surrounding getting it was a total disaster. Also the -ONLY- person we seem to be able to contact is the salesman Alex whome we don't particularly like dealing with. read more

As others have mentioned, good product, nice people, great trainers. I probably sent 6 people to them over the last year and a half. My bad! I apologize to them when the experience their lack of customer support. Our dog has a history of chasing cars, got hit and was hospitalized. We need it to work. Contractors cut the line somewhere and I can't find where, we have large property. I called for service. Soonest they can arrange for someone to come is 3 WEEKS! No way I am locking our dog up for 3 weeks. Horrible customer support. read more

Their product has changed and it doesn't work. It's been three weeks now and it still is not reliable at all. I've had 5 dogs over the years use them and it worked the the first day. Waist of time and money. read more

You came out in September on 1 week notice, were prompt, polite, answered all my questions, and had us sold on your products within 20 mins. Since then, however your scheduling team has completely dropped the ball with maintaining adequate communication or understanding when it comes to the time my family has made available for your schedule. To recap: In August, I reached out to schedule a meeting and price quote. We met with Sue on 9/4/2021 During that meeting we scheduled with you the following dates: · 10/12 First training and base station · 10/30 Install fencing and training# 2 · 11/6 Final training On 10/14 I received an email from Brandie P. stating the 11/6 training needed to be rescheduled to 11/5 from 12-2pm. No discussion was previously made with regards to what might work for my family. Since we all work outside of the home, I had to respond and let Brandie know that we couldn't be home from Noon to 2pm on a Friday. She told me that she could possibly make it for later in the day, but that's all she had available.... Seems strange since we scheduled this back in September, but hey, that's life sometimes. 10/28 another email from Brandie P. with another schedule change. This time for original install date of 10/30 to 11/13. This happens to be my wife's baby shower and we have 40 people coming to our home on that date. Again, no discussion with us, just a notification that we have been rescheduled, and that I should contact you if that doesn't work. Since it doesn't work your solution was to attempt to reschedule me to 12/18/2021. I shouldn't have to rework my schedule to fit yours, rather you should be accommodating to me as a client. If you have to make a change, you don't put me back at the end of the line, you shift other things to accommodate each client in the order in which they were booked. It's ridiculous to think that someone who scheduled on 9/4 is now being told 12/18 is the next available date. My time, as your client, should take precedence. That's 3.5 months from first schedule until your new install date! This is absolutely unacceptable. In September, your main selling point was your guarantees. "We'll will come fix it, if there's ever a break in the fence." "We will come back out and retrain your pet if he ever gets out, it's our 100% containment guarantee." Truthfully, who cares if you can't come out for 3 months at a time. At this point my pet will likely no longer be alive when we get a fence installed. I'm pretty frustrated with your callused, canned responses and lack of understanding. At this time, I believe the best solution for my family is to take our business elsewhere. I will make sure others are aware of my experience with Invisible Fence brand going forward. read more

If I could give a 0 rating I would. Had the fence installed one year ago. We were impressed with the system and installation techs. Purchased insurance for $199, which covered maintenance and repair. Today the alarm sounded and we found a broken line. The customer service immediately went into a decline due to setting a repair date more than 2 weeks out. We have a young, rambunctious lab dog, which we cannot keep indoors for a extended period of time. The next level of management was a business week delay. At the general management level of Seattle we were told that we would have to live with the Monday-Friday delay, that's the best they could do. For an insurance policy that was sold to us as a quick response to problems, it seems more like a sales policy than insurance policy. read more

We had our invisible fence installed about a year ago and these guys were great. They went above and beyond in installing it and making sure that our puppies were comfortable and safe, including repeated visits to our WAY out of the way home for additional training sessions. They're always helpful and friendly and have a ton of useful information. King County recently broke our invisible fence line for no apparent reason and Randy came all the way out to our house to show us how to fix it so that we wouldn't have to pay to get it repaired. Such a nice guy, such great customer service!!! I highly recommend them to everyone and recommend that other customer service companies watch Invisible Fence NW on how to treat their clientele.... such wonderful customer service is rare these days. read more

They need to improve lead times for servicing when the fence stops working/has a break etc.

These guy"s were great. Thought I might need a new collar transponder, but they check it and found batteries I was using were causing the problem (cheaper online batteries, avoid them) sold me Invisible Fence brand and reset both my dogs collars to correction level I wanted for free. Also told me I had a life time warranty on the transponder if I did need one. Both Sandy and Georgia were very helpful. I m changing the boundary settings of they yard and Georgia gave me her card and told me to call if I had any questions. So glad I used these guy's! read more

Ridiculous they are only open 3 days a week. Were in need of a collar ASAP. Chelsie in the Nashville office was basically saying you are out of luck unless you want to to pay 99 dollars to have someone come to you. In addition we can't go to any other location for legal reasons. How about having a storefront that is open like most businesses . Ridiculous. Take your business elsewhere. read more

Had two collars go bad after ~10 years. Took them and the transmitter in, found the collars were bad, and they replaced them with updated models no charge, no questions asked. Awesome! Also enjoyed having a cute, chill chocolate lab greet me when I entered the place. :-) read more

Invisible fences DO NOT work. Our dog was trained ot this fence for over a year with periodic problems. A couple days ago he started going AWOL constantly. What a piece of garbage. STAY AWAY. read more

I recently had Taylor and Tyrel from Invisible Fence out to my house. Although my system had been previously installed, Taylor and Tyrel did a very thorough examination of my system. They made sure it was all working correctly and then outlined the fence borders very carefully. After that, they did a careful sizing of a new collar for my dog. Lastly, they did some training with my dog and set up a temporary system inside my house. I was very pleased with Taylor and Tyrel's knowledge of the system, their courtesy, timeliness and appreciation to detail. They knew what they were doing and they were good at it. They also seemed to like dogs a lot !! read more

Oh my! I have the most incredible experience with my Invisible Fence people. They had a long day by the time they reached me, but continued to spend the amount of time they needed to give me excellent service. By the end of it, my dog, Buster, wanted to go home with Tada and Jordan! What a great company, and excellent service and product! Connie Ballou Kirkland read more

Answered all our questions and provided lots of information about their products. We decided an invisible fence was not the right option for our cat. They immediately issued our deposit with no issues. read more

We are long time customers of Invisible Fence for many dogs and have always been pleased with service and performance. Most recently Zack Giovannoni diagnosed an inoperative system and quickly replaced an elderly failed main circuit board. Once again, system works perfectly providing a gentle reminder to our curious Portuguese Water Dog. Earlier in the year the service team, generally Camden Walker, patched multiple breaks on our street-side line caused by major road and bridge construction; always quickly diagnosing the break location. The only down-side of Invisible Fence service is the sometimes rather lengthy delays for service appointments. read more

I got the invisible fence a few weeks ago for my two Bengal cats. My only regret is that we didn't do this sooner! My cats have been so happy to get outside. They now have our whole yard to wonder free. They have stopped all the crazy in house wrestling and come inside for meals and snuggles, it's awesome! They were turning into little terrors being cooped up inside all day. The set up and training was simple and effective. The team who came by for the initial consult and then the installer were both great. I worked with Lori and Jonas and highly recommend them. This is a great and humane solution for pet cats, I hope more cat owners consider this for their kitties! read more

Good sales person. Great trainers. But if the line needs service, they are awful. We have these fences in 2 locations and both have needed onsite service. Takes about 3 weeks to get someone out so hopefully your dog is far enough along to stay within the boundaries. The operators are sympathetic but it doesn't change a thing. read more

Taylor was the trainer that came to my home today. He was wonderful with all 3 of my dogs. Very knowledgeable, patient and competent. Would highly recommend him as well as Invisible Fence read more

Been an Invisible Fence customer for about 7 years. Visited this showroom for the first time yesterday and Alex was awesome! Super helpful and replaced one of my collars that was no longer working properly....no hassle whatsoever! read more

Invisible Fence has solved a HUGE problem for me! Last summer my wily rescue dog kept finding ways to dig out of our fenced yard. He's skittish so each time it happened we would have to chase him around the neighborhood and I worried that he wouldn't come back home. Leaving him in the house wasn't much better with some destructive separation anxiety showing up. Invisible Fence did a great job explaining the options and installing a large perimeter invisible fence. In the year since we have had the fence our dog has only escaped a couple of times when I got lax and forgot to put the collar on him. He knows where he can and can't go in the yard and doesn't even try to go near the gate. He just understands that he has the run of the yard but his territory ends there. I think this has calmed him down significantly to understand the rules. In particular, Tada has a great way with dogs and understood and explained some of his behavior and gave me some tips on managing it. That gave me the confidence to implement new rules and training that has been very effective with him. Last week there was an instance where the dog did get out with his collar on but didn't seem to react negatively to crossing the barrier. Tada came right out and ran some diagnostic tests on the collar and was able to pinpoint that a loose bolt needed tightening to fix the problem. It was so much more reassuring to have him run tests on the system and find the problem rather than just seeing the loose bolt and saying - "Oh it was probably because this bolt was loose" That showed me that the details are important to Invisible Fence in terms of continuous improvement. I am very thankful I made the investment in an Invisible Fence and feel very well supported by the product and the staff who I have encountered! Problem solved!! read more

Update. After 9 days, the batteries still won't arrive for 2 more days. Are. You. Kidding??? Never...ever... use these guys. There are too many better systems out there then to have to put up with this beyond bad service, not to mention everything is expensive. read more

Invisible fence has made an incredible weight be lifted off our shoulders! We rescued a boxer/mix about ten weeks ago. She was never socialized and was very intense seeing other dogs walk by on street, she actually got over the fence once. We were not sure what we were gonna do, thoughts of finding another home became more real. We call invisible fence and lets just say we can leave the back door open , she comes and goes as she pleases now. We have no worry about her staying outside without us anymore. Everyone from the sales person to installers were most excellent, very professional and extremely patient and so nice. They answered all the questions and gave us a lot of tips and advice. I will recommend the guys to anyone and everyone who asks about it! Thank you Alex, Ben, and Lori!!!!!!! read more

Invisible fence installed a new fence for us and did an initial setting of the collars. They told me that, after the dogs got used to the fence, they would come back and adjust the collars. I have now left three messages over he last six months with one of their partners, Camden Walker, and have yet to receive a call back. read more

At first our 2 yo. Border Collie mix only jumped the fences of our 7-acre property during thunderstorm or fireworks, but then he started jumping whenever he was bored and we weren't there. After several months of welding onto gates and building barriers, we got the invisible fence all around our 7 acres a year ago, and he hasn't jumped a fence since. Alec just came out to repair a break that had been six weeks because of my screwing up the schedule, and Farley never tested. (He won't go down the driveway, so when we go for walks, we take off his collar and drive to the road.) It works great for us. I don't know why it did not work for Brad E. Hans Dankers, Monroe read more

Wow! Just Wow! Writing this a couple months post installation. After a long time to consider and observe other installations of Invisible Fence, we decided to take the plunge. You see, we have a young (2yo) Akita and an older Sheba. Both breeds/dogs are stubborn and stoic. Our property is almost 3 acres with lots of wildlife coming through, eg rabbits, deer, elk, etc. We had great concerns our dogs would just run through the invisible fence after the wildlife and had even purchased chain link fencing to complete our existing fence line. Our concerns were unwarranted! After a bit of adjustment we found a collar setting that the dogs would react to, low intensity but fast (I'm probably saying this wrong). Training with flags worked great. At this point, most of our flags have been removed and it is quite funny to watch the Akita sprint after a rabbit and stop well short of the underground wire. The sales person/estimator was excellent, especially in listening to our needs to have a separate wired area to keep our dogs apart (they hate each other - sigh). What really helped was the satisfaction guarantee. On installation, the wire went in faster than expected and we received a credit to our account as the estimate had the install taking longer. Tada was our trainer and we couldn't have asked for any better. He was super flexible in scheduling. The Akita took to him really fast. The Sheba, well... she doesn't take to anyone... ;) Tada worked with us on understanding how to guide the dogs to realize the fence line and show how fun it is to be outside without a leash! We also had an issue with the Akita bouncing on the front window when inside the house and with an inside puck, we set up some flags and voila! No more bouncing on the window! For the younger dog, having the freedom to run around the property has been the best thing for her. She has really muscled up, looks in great shape and is more relaxed in the house. The Sheba also loves the freedom and spends a lot of time sniffing for the wildlife. We have no concerns about the dogs leaving the property on their own - ever. We're very happy with the service and training we received and highly recommend. read more

I've had some really good experience with invisible fence and some not so great. The products are great and work very well. They have a solution for pretty much everything. One of the sales guys that came out to do a quote was great. Both of the install guys were great. However, the first saleswoman's quote was pretty ridiculous. I didn't end up purchasing all the stuff I wanted because of it. She didn't relay the info the installation people correctly (she told them I wanted everything on the quote) so that made for some confusion when they called me to set up the install. A few months later I got a reasonable quote from another sales rep and got the rest of the products I needed. Scheduling has been a point of contention for me. I usually have to schedule at least a week out which has made installing all the products a slow process. The 4 hour appointment windows are difficult to work around as well. My last installation appointment was done while I wasn't home as a result. I authorized Invisible Fence to charge my credit card anyway. I was told I would get a receipt in my email shortly after install, but the receipt has yet to show up (36hrs later). I'll be checking the amount charged with credit card company first thing in the morning. Regardless, the products are effective and make my life much easier. read more

I absolutely cannot say enough about the change Invisible Fence has made for our family (yes, this includes the dogs). One dog is a golden retriever who believes that he is KING and can do what he wants, when he wants. We thought he was about as stubborn as they come until we got a Redbone Coonhound! The Coonhound is 20x more stubborn than the golden. We contemplated Invisible Fence for a long time before finally deciding we had to do something to make life easier on us and make for a happier life for the dogs. I have to say, I was VERY skeptical that the collars would work to keep the Coonhound from following his nose. I was proven wrong, when after just 3 training sessions - both dogs were left on their own in their new space...and have NEVER left their boundary. They have been on their own for about 2 months now and we've had no issues other than the Coonhound biting the collar of the Golden, until the battery fell out. Despite the battery falling out - the Golden stayed within his boundary! We also found that the warranty presented to us - really did work. One email is all it took to get a new receiver for the collar IMMEDIATELY. The customer service provided by the Invisible Fence NW team has been outstanding! Thank you Rebecca, Jonas and Lori - we look forward to many happy years with the 'boys' thanks to all of your help and working with us to provide a safe environment for our dogs! read more

We have been customers for over a dozen years. I can't say enough good things about the system and the training provided by this shop and the one in Kitsap County. We have revised our systems at 2 different homes and IF has gladly come out to modify our boundaries, retrain our dogs and provide updated collars. The fees at the Marysville shop seem higher than the Kitsap one and Kitsap was always quick to throw in freebies, but such is life. The system has worked perfectly for our crazy chocolate lab and a hyper, but not quite as crazy, golden retriever. read more

We love our invisible fence! We have had it for nearly four years now and I can't imagine our life without it. The training was excellent and their customer service is top-notch. Have recommended Invisible Fence to my family and friends and will continue to do so! read more

While it is true some dogs do not do well with it, my dogs and many of my friends have great luck with it. It comes highly recommended by many experts. We have had ours seven years and we love it. I even know people with cats that have it. read more

My loyalty to the Invisible Fence company has been restored, and the problem of early failing batteries was more than resolved by their customer assistant person Jan. You may have read my previous review about failing batteries and one of their people's absolutely rigid response to a serious safety situation. That, too, I've been assured, will be resolved with some additional training. I so value companies who truly stand behind their products and work to resolve any issues. These are like old friends whom you trust and they are not too numerous. Since 2004, I've been a loyal IF customer for four dogs. The original 2004 wire fence and house receivers have functioned without a problem, but past two 3-month periods, batteries failed about half through the third month. A serious concern since property on a corner lot, on a hill with speeders going up and down and about 40 dog walkers a day. A testament to the powers of YELP as well as to the IF company policy of taking great care of their customers, Jan responded on Nov 10th to the Oct 22nd Yelp review with an offer to replace batteries every two month until situation resolved, a visit from the head local field technician that Friday to test receivers and batteries, so the problem would be resolved--at no charge to me."If there is anything else we can do to ensure you are happy with the plans and that your pets are safe, please let me know." is what Jan wrote at the conclusion. My dogs, now, are safe, and they have a most loyal client back in their midst. Thank YOU IF and your banner goes back up in my front yard!! read more

I've had my Invisible Fence for 4 years and it's worked amazing for my dog. Recently we had a break in the wire and they got out here, found the break in minutes and repaired it. Jordan Brown was great, and got the job done quickly and efficiently. We also needed our rock replace and he took care of that. I had a hard time getting it programmed so Jordan stopped by on one of his busy days and got it going for us. Great customer service, Jordan is the best!!! read more

This is one of the best companies I have worked with in our area. In addition to great customer service and fair pricing, their dog fence trainers are top notch. We have had both of our dogs trained by Tata who is fantastic. The dogs no longer leave the property and we can relax knowing that Invisible Fence will come back if they do or if repairs are needed. I highly recommend them to other dog owners. read more