I had no clue what I was getting myself into purchasing my two month old Rottweiler puppy Victory…read morein December of 2021. It was an emotional roller coaster. Victoria was amazing with Victory. She's very reliable, resourceful, and most importantly knowledgeable when it comes to dogs. She's the dog whisperer. My puppy Victory literally worships the ground Victoria walks on. If you are serious about having your dog trained well hire Victoria. If you're a first time dog owner, buy 12 sessions. We've come a long way from where we started. Victory and I went from the puppy struggles of her crying relentlessly in her crate to me now being able to be in the same room while she's in her crate and not crying. The struggles of leash training to now being able to eat out on the patio at restaurants. Investing in your dogs training is so important. I promise you you won't be disappointed by hiring Victoria as your dog trainer.

We love Victoria. She has worked with us for a long time. We have a lovely but very rambunctious…read moreand kinda too smart Goldador. We're still working hard but have definitely seen benefits from her advice.

this is the saddest pet store i've ever been to! the shelves were so empty everywhere. the two…read morestaff there were doing nothing while they could've arranged the stock just to look better. they could've talked to me. my dog was so excited to see them, standing with wagging tail, making gentle noises, looking at them with happy eyes to greet, but they barely looked at my dog, like they intentionally ignored her. they had the saddest look on their face. i was gonna pick something for my friend. no, i decided to waste more time to drive to another store just to avoid giving them my business. they didn't deserve anything.

Awesome store and staff. Met manager and she was very helpful and kind. All product was neatly…read moredisplayed, prices were easy to see, and I could tell by the brands that they carried that they really take the time to source only reputable companies that put only healthy ingredients in their dog food (i.e. Taste of the Wild, Ziwi Peak, Natural Balance). They also have a wonderful variety of toys for dogs and cats. Good prices too. Store was clean, well lit, and had easy-to-navigate aisles (much appreciated when toting my leashed poodle). I'll be returning as this was my first visit and I was impressed.

Taking our Shih-poo, Russell, for a walk was always a challenge because he would lunge, growl and…read morebark at every dog he saw. He would also sit in front of the living room window and bark at every car and person that passed by. Jack gave us some simple instructions and showed us a few little tricks to work on Russell's bad behavior, and they worked! We can't thank him enough!

Individual franchises so no higher management to help you. Trainer works for his mother who owns…read morethe business, but lives in Texas. Trainer cancelled often. Don't think a puppy can learn how to walk on leash by watching his dog. Continual inappropriate disclosure: drug addiction, recovery, mother's marriage, relationship with mother and girlfriend and girlfriend's business. Requested $500 refund. Have an email from mother agreeing to send me $500 Months ago. Will update review if I ever get the refund.

Linda is a very experienced dog trainer. I love her technique of positive reinforcements to teach…read moredogs. My Basenji has been attending UCLA Dog classes since he was a couple months old puppy. He now learned so much. Not only doing dozens of tricks, but listen well with our verbal demands. I highly recommend!

Love Linda and UCLA. Took our pup to in person 4 week basic obedience classes with her. Classes…read morewere small, well catered to the few pups needs, and Linda was awesome! She was patient, wise, and knew what she was doing. We learned a lot and are forever grateful in kick starting this journey with us! We recently moved or else we would haven taken her other classes as well, like basic obedience 2!

Today I went into the store and I met John he took such good care of my two dogs and made sure that…read morethey had the proper harness on and he fitted them countless times to make sure they fit he did an excellent job and I hope the owner is listening to this yelp or reading this yelp because John is very patient very nice and my dogs were puppies I wanna give a five star Yahoo rating to John Personally I think he'd be better and Management than the store manager

We came by after taking our fur babies to a off leash dog park nearby as we were celebrating our…read moredog's birthday and decided to bring her to a new city. As we arrived, we were greeted warmly by the staff members and were told that if we had any questions then they would be more than happy to assist. They also offered treats for our fur babies which is always a bonus! The store was neatly organized with plenty of walking space for owners and their pets to roam around. We came specifically for some birthday hats and accessories and were pleased to find it close to the entrance. As we were trying different hats, one of the employees Arrow offered to take some pictures of our birthday girl and told us that they offered a birthday goodie bag. We were delighted to hear this as who doesn't want to spoil their precious puppy on their special day? It took only a few minutes for them to get us a bag and Arrow also mentioned that we get 25% off treats, toys and food that could be used with the same year. What a steal! We decided to get them some hides (our dog picked them out for his sister and himself) and dog food. We came in for a birthday hat but left happily with much more. The genuine care for their customers and pets was very clear. From friendly and professional customer service, all types of products, and one of those neat water dispensers for dogs and cats was fantastic! We will be back!

Competitive pricing. Attentive staff to both humans and pups! Love the offering of hours of large…read moreoutdoor multi-dog play space which is very different than most other boarding companies. It's a bit of a drive for us from Bellevue, but well worth it. [PS - It's unfortunate that the pictures of an injured dog show up first. Not challenging their validity, but our dog has stayed at DWR multiple times without incident.]

Contacted about their dog daycare; learned they have breed restrictions (don't accept pitbulls)…read more Would be nice if this had at least been listed on their webpage with vaccination and other requirements.

Sometimes a good spot to grab what you need if you know they have it. Parking is a nightmare…read moresharing the lot with an H-Mart that's always busy. However I placed a pickup order. I get there, and they've elected to replace my items with similar because they were sold out of my stuff. Just refund it? What are you doing?? So my order is wrong. I go to exchange what I could and it takes her forever. She's inputting everything wrong, having to redo it. It got to the point where I just said you know what? Give me my order. I'll come back another time because this is clearly too much for you to handle. So now I have $40 worth of toys my dog can't use, love that! This is why people use amazon over physical stores.

I left my cat with the PetSmart boarding service for about a week over the holidays when I couldn't…read morefind anyone to sit for her/any independent places with openings. When I dropped her off I gave super detailed information including mentioning that I left pajamas with my scent to put in the kennel, some of her favorite toys, and treats - the person working the desk asked for guidance on treats and I said anytime, usually one tube a day. However, when I picked her up, the pajamas, toys, and treats were all totally untouched. This was especially disappointing after the person I spoke to after dropping her off was kind of rude in telling me that everything was exactly what I had requested. The staff was consistently hard to get a hold of (calls not picked up) and nobody I talked to seem to know who my cat was or have any direct experience with her, instead they referenced a chart which repeatedly had essentially no notes. She didn't eat for two days and they said they would call me if she still hadn't eaten in 24 hours. When I called the next day (24 hours later) she still hadn't eaten but I didn't receive a call. I gave two different people on two separate days advice on getting her to eat, both said they would try it, neither did (I had suggested giving her a treat outside the kennel and the treats were unopened entirely, that's how I know). They have no toys in their kennel at all regardless of what you bring and my cat was put in basically the only window kennel but I was never asked if she was social or skittish or anything. Also, they ask for consent to email/call/text but you will get zero updates on your pet. Maybe this all seems high maintenance but it seems pretty standard based on the other boarding places I've used or visited. Basically, I regret putting my cat there and would rather skip a trip than put her there again. Also, while this review is about a cat, when I picked her up I saw the doggie daycamp. Literally just one person walking the perimeter with a squirt bottle. They have some plastic structure kind of things but no toys and no real interaction with the staff member. The dogs saw us and came to the glass door, putting their paws up and barking and generally indicating that they wanted to leave.

This place is an amazing place for puppies and dogs of any age! Its staff are WONDERFUL!!! We've…read morebeen sending our puppy here since September '21 as a regular. Every staff we've encountered has made us feel like our puppy is special and so loved! Recently, our puppy hurt her paw, and Aloe and her team actually cleaned and took care of our puppy as her own for so many days, not just once. I can not express how impressed and appreciative I am of Scamper's staff.

These people are the worst! They are not "dog people" and don't have any of the joy, warmth,…read morecompassion or flexibility that comes with loving and caring well for dogs. They are incredibly inflexible and lack customer service to even fool me into thinking they like dogs. Some examples: My first day there my dog was excited and went up to the owner wagging his tail trying to greet her, and she responded that she couldn't pet him "because she just put lotion on her hands" WTF you own a dog daycare? This happens every time we drop off...the people working there don't even get up from the desk to say hello to him or verbally greet him...and he is a SWEET and well behaved dog. Also I asked if they have puppy cams like other daycares so we can watch our dogs and they replied that the "wifi isn't strong enough". Multiple times they have been inflexible with small and reasonable drop off accommodations that are standard fare at other daycares I use. I asked if they could let my dog watch me leave before whisking him into the back to help with his separation anxiety (takes all of thirty seconds). Even when there are absolutely no other customers there they find the need to remind me of how "unworkable" this accommodation is. Most recently, I was four days late paying an invoice and they called me to remind me about it THREE TIMES, and also emailed me. All other daycares I use bill weekly or biweekly, and I"m used to paying invoices as such. I understand if their policy is due at time of service, but it is the way they went about handling the situation that was incredibly offputting. This place has NO LOVE, NO HEART, NO SOUL, and definitely won't get my business anymore.