Very helpful staff. They always keep an eye on customers if they need anything at any time. A large…read morevariety of all pet related items and sometime you can find some offers and fun games to participate in. There's a plenty of parking available.

RENs pets grand opening today (5/28/2022) in Newmarket! There's a $20 coupon that can be used today…read moreat this location only when you sign up for an account. The store isn't too big but has a good selection of dogs, cats, and small animals, birds stuff. Staff are generally friendly. But there's inconsistent knowledge about coupon us There's special promo each week at this new location, feel free to check out their website. Prices are similar to other chain pet stores.

Great store I have been looking for a parakeet or conure for…read morea long time now I finally got a great conure from Pet Paradise I named her "Mango" Apart from the great friend and personality of my new pet The service at Pet Paradise was Awesome I dealt with Denise, William, and Dana Right from the start the customer service I received from the staff and these 3 in particular was Awesome Great job Keep it up I'll be driving the exorbitant distance just to buy the accessories needed for my beloved "Mango"

The service is amazing. All the staff are very friendly. The selection of birds is extensive, I…read morelike the fact that they will babysit your bird while on vacation. They have a lot of little pets. And some fish. They have everything you need for your pets big and small. The store is clean not sure about comment made in 2013 but then that was 8 years ago. I would recommend this pet store to all my friends.

This Pet Valu is located in a shopping complex and has all kinds of pet related items available…read more It's stuck is not as wide in variety as the pet smart across the street. The people behind the counter know what's where in the store and are really helpful.

Amazing customer service both through their head office and the Newmarket location. Couldn't be…read morehappier. Thank you.

I contacted this business on Feb 2/26. They said something on their site about sedation so I…read morewanted to have more information. I would be a new client. I got an acknowledgement of my email and someone would get back to me soon. In the reply it said not to write more than once because it screwed up their system. So, I waited and waited and nobody got back to me. This past week I wrote again and still have heard nothing. As much as my dog needs sedation, I will never take my dog there. Norma C.

I have nothing but great things to say about Paws in the Bath. All the staff are so welcoming to…read moremy dog and treat him with like a king. From a basic bath and nail trimming that they helped me out with today, to full deshedding and teeth brushing, they have always impressed. From same day appointments to planning a week ahead - be sure to check them out.

I've taken my dog and cats several times to this pet smart for grooming and all I can say is that…read morethe staff is very kind and sweet towards the animals. I never found my pets distressed after the session. The store is very big and has plenty of items and pets to adopt. This is one of the biggest pet smarts I've been to and am glad it's in my close vicinity. I highly recommend going to this store for all your pet needs.

Don't go to the groomers at 8126 Yonge St RR Newmarket, ON…read moreL3Y 4V8. The groom was fine but we have banned because he was stressed out AFTER his groom and they could not get him out of the cage. They were informed that he is not a fan of his nails or face being touched but they still took him. They could get him out before his groom, they groomed him, they did what I asked, but banned because they were too afraid to get him out LOL. Fail. Hire better staff that can handle what they are paid to do, at that location. Aurora was great!! be like Aurora's location. Maybe have their grooming staff teach Newmarket's staff Also, the groomer who groomed my dog, dropped at dog off of the grooming table while I was there. Good thing the dog was off the noose or that would have been a good neck injury. Hopefully the dog is ok. Double fail.

I returned to the Big Als location in Newmarket for the first time two weeks ago since management…read morechanged a few months ago. I was a regular customer to Colton the Live Reptile manager and Chuck the store manager, and they both always were outstanding gentlemen and pet owners. They always impressed me (being the owner of over 100 reptiles myself) with well maintained animals, good selection, and knowledge of each animal. During my visit back I was disgusted to find that the new management is careless and ignorant, as I found a dead african fat tail in their tank (I have pics) for sale for $119.99. When I mentioned it to the Live reptile manager his response to me was 'f**k off' and walked away and left the dead animal in there. It was starved to death. I could not believe my ears nor could my two friends or my wife with me. After spending over $3000 at that location over the last year and being talked to as such and shown that level of apreciation from the new management I have only one place to tell them all to stick it. I dont care for ignorant people as there will always be some, however I do feel bad about all the animals as two weeks later 3 more leopards have died, and the crested and gargoyle geckos food is still rock hard and in 4 inch tall plastic cups (I guess their geckos have pogo sticks to jump in there and eat). There was a level of sophistication and the store used to be immaculate - how disgusting it is to see it go down the drain. Feel free to go check it out for yourselfs. Maybe the lovely live animal manager will greet you with a lovely 'f**k off' when you ask for something. I hope one day they are treated the same as their animals and their customers. From: The guy that cares more about the store animals well being than the owners trying to make money from them.

I've been to this particular aquarium location numerous times in the past. I work with special…read moreneeds adults and one of my clients absolutely LOVES fish (fishies, as he likes to call them). These past visits left me impressed with the knowledge of the staff, who were gracious enough to speak to myself and my client. So when I decided, about 3 months ago, to delve back into the world of fish keeping, Big Al's was the first place I thought of for filling up my tank. So today, I decided to pay them a visit after I got off work. I spent time looking at the different display tanks, even though I knew I was after some male fancy guppies. After taking a look at their stock, it was nice to see how bright and healthy they looked. I also took a look at their Mystery Snails, though I wasn't sure if I wanted to purchase any or not. I finally made my way to the service counter, and I wish I had gotten the gentleman's name who helped because he answered all of my questions and made some suggestions along the lines of what I had researched online prior to my visit. I know that experienced 'fish keepers' have advised to beware of staff who may not know what they're talking about. Though I'm not an expert by any means, I feel as though I've done enough research in the past three months to have some idea of what to look for and how to stock my tank (which is a 10 gallon, btw). Anyway, my biggest question was in regards to algae eaters for my tank, I was leaning towards snails and that's what he suggested, three in fact. I also told him that I was looking at getting 3 guppies and was concerned about overstocking. He said that this was fine, and again, from what I've read online, he was spot on, though I would be at almost full capacity. So I went ahead and purchased 3 fancy guppies: a yellow rainbow, sunset cobra, and a turquoise. I also purchased 3 Mystery Snails: 2 yellow and one black one. The black was the only one left, though I hadn't seen it when I looked in that particular tank! I give the guy bonus points for that nice little touch! Needless to say, I would visit this location again. All the staff were quite pleasant and knowledgeable (I overheard another staff person speaking with others who were also looking for advice/suggestions). I would definitely recommend Big Al's (Newmarket)!