Great service! They have a new phone number as of Dec 2024, and said Google and Yelp are reviewing…read more If anyone needs to call, it's 832 956 8544

Absolutely horrible! The two ladies at the front are so rude and inconsiderate of their customers,…read moreif you ask them a question they don't say anything back, the quality and quantity of Kathy's cleaners is beyond poor 1/10 I don't recommend at all

The guys just never disappoint. Quick, reliable. Top notch service…read more And polite and agreeable as the icing on the cake. I transferred from a repeat customer to a loyal one. Thanks, guys!

From the moment I called to inquire about services to drop off, I had exceptional service. Every…read moresingle employee there is amazing, kind, friendly, and they truly care about your items. They took extra care of my duvet since it was delicate and it came back perfectly. They came to my apartment for pickup and dropoff and shook my hand and had a smile. Made me feel so comfortable and taken care of through the entire process. I don't normally write reviews but I genuinely couldn't recommend them enough.

This was my 1st time here. Today, it seemed to going ok. I didn't see anything that would make me…read morenot want to come here anymore. The prices are reasonable and the employees were friendly.

Bad customer service, there was a black woman with a golden tooth that I spoke to about my machine…read morenot working. I kept asking her for advice how to start it and she told me"next time pay attention", snached my phone out of my hand after I already paid for my service. As well as when I asked my friends to look at the machine after I asked her to start it to make sure it started she said "I didnt tell you to tell everybody" In a condescending tone. Repeatedly kept being rude to me and giving me an attitude. 0 stars dont recommend coming if you like having good customer service.

I never knew doing a simple task like laundry could be made so agonizing - well you're in luck…read more. leave it to Speed Queen! I'll make a "quick" list for you 1. You can't use change, which severely limits most. If you do happen to trust this random company to not charge you $50 for a simple thing of laundry, then you will find another problem. The chip scanner and the QR code on the washing and drying machines do not work, so you are tasked with the drawn out process of finding a way to download their app. Once you spend those 10 mins downloading this app, it requires you to jump through many hurdles just to connect to your specific location (you have to run around the laundromat searching for their specific code - it serves ABSOLUTELY no purpose as if the app builders had any sense they would have just used a "add current location" feature since this allows you to automatically insert your current location like most apps do. 2. Now you must search around the app for a way to input your card information.. once you do - you'll end up going through the service selection (do you want a large load? cold? hot? and so on). But guess what? Now it says "must use preloaded balance" Preloaded balance? I guess they want me to charge it to some weird in app card like some restaurant apps let you do in order to use the balance later. Nope, can't find any such feature. 3. To make things even worse, the lady at the front desk was incredibly rude. She rolled her eyes at me and made me feel as if I was an annoyance just because the laundromat was so difficult. I'm unusually competent with technology as I grew up using a PC as a toddler, yet all these issues left me baffled. It's one thing to have a shitty business, it's another thing to mistreat your customers. I give it a year or so before they go bankrupt considering it is a pretty new business. I don't know how this business is still around, there were too many things wrong with this business that I just gave up and left. I was confused by a couple who had came in while I was unloading, as they stood there confused whilst talking to each other - then they proceeded to leave, now I understand.

Very poor customer service they need 2 update their hours 2 say even though it's posted 7am to 7pm…read moreMonday Thursday Friday you better make it their by 645pm because th3y closec10min early according to the Manager who was leaving and oh yeah she don't know who the owner is but she's the Manager once I get my items I will not return rude is a understatement it only takes a moment of kindness.

Came to get a WHITE wedding dress cleaned, and left with a yellow stained dress!! They offered to…read morefix the problem. 2-3 weeks have passed, came to pick up the dress just for them to tell us the dress is not ready yet! So we ask for a person or number to call to put in a complaint, and no information is given to us. Last resource is to make a police report and put in a law suit. As soon as we mention a lawsuit, 5-10 minutes passed and a lady walks in with the dress still stained!! All they say they can do is charge half of the service. And that they didn't know this would happen. Well my question is, if you don't know how to get a job done especially with a wedding dress, why take the job(Dress!) Don't let this happen to you!! BEWARE !!

Love how clean it was, service was great, there's free complimentary coffee, there's also an ATM…read more(4$ fee) vibes in there are awesome , radio music was on!

Really clean facility. The machines were really quick and efficient . Washed and dried a king size…read morecomforter in 40 minutes! The staff were very friendly too.

This os the 2nd time they lost my items 2 different occasions. No one shows any accountability…read more They refuse to reimburse for the clothes they misplaced. Oh they did say they did apologized

Under new management. The quality of my blue jeans was perfect. I think things will start being…read morebetter now.