Friendly, quick, and personable. Treated me well and listened to concerns. I was in for an…read moreultrasound.

Try paying your bill and it's impossible. First, the Iowa Radiology never sent me a bill, instead…read morethey contacted a credit agency to send me a bill. I then called Iowa Radiology to send me a bill, and they couldn't for over a week because they only get their mail picked up twice a week--what business, especially a bill dept., only have twice-a-week mail service? Then when I received a bill, I could not pay with my HSA credit card--they only accept checks. So I went to their web site to pay the bill and I received a notice "Unable to Receive Payment"!

Very fast and professional. The lady that is running things is so sweet. Very kind and always…read moreasking if you have ANY questions which I liked because I felt safe.

Iowa Radiology went above and beyond to squeeze me in when someone else had to cancel. The…read morescheduling is easy, the receptionists were great and the technician let me know step by step what was happening and also what happens next. The Radiologist read the MRI accurately and the results were done that night. The experience was extremely professional but they all showed compassion as well.

The team at Mercyone are very friendly and welcoming. They called a couple of times ahead of my…read moreappointment to walk through things and gather some information. I also received a reminder call. I was able to use a private changing room that included a locker where I could lock up my clothes and other items.

Staff did a great job. Their internal office procedures have caused me trouble. I have had multiple…read moreprocedures done this year and paid the bills as I received them. (7 different billings this past summer from July to September.) Unbeknownst to me there was a May billing I didn't find. My assumption was that if there was a balance on my account it would show up on every billing. That wasn't the case. They said they had 12 accounts for me, the same patient. So my billing from May that I was unaware of went to collections even though they sent me an overpayment I made in September. I asked them why they would send me a refund if there was a balance owed. Internal office procedures on how services and billings are handled are problematic.

Family practice at waukee and west des moines are the worst. There are good doctors at Iowa clinic…read more I've been going there for a long time. But smith in waukee is absolutely unthinkable. 3 times this doctor verbally abused me, shouting and making false accusations repeated over and over again. Then, she gets the current doctor scholz involved by spreading rumors and lying. I went for a med check, and scholz brings up medication that wasn't what she told me she was going to change. Then she picks up a bunch of papers, waves them in the air and said, what is this? If I had my wits about me, I would have said you acting crazy. This is a very immature gossipy bunch of women. I doubt that i'm the only one smith has verbally abused. If you were verbally abused by smith in waukee or west des moines put your note in here, the more people tell the less it's gonna happen. Neither of these doctors understands what FM LA is or how it works or what accommodations ate Or how those work, they'd rather gossip and come up with their own weird imaginations. Remember everyone's behavior is their own choice including doctors. Smith eventually kicked me out of her clinic because I was five minutes late. The rule is ten minutes. I've waited for her up to an hour.

Dr. Pelzer is a knowledgeable, patient and fun pediatrician. Our first child has been going for…read moreseveral years now since they were a newborn and we just started taking our second to him as well. He uses play to make our child feel comfortable with him while he's doing his checkups. Always listens to us and values our input as parents. Highly recommend him as a pediatrician.

My problems got dismissed. Got told I was too young and shouldn't of been sad about having my…read moremiscarriages. The doctors exact word were "at least you had the chance of getting pregnant" They are completely unprofessional. The only person I liked was the woman at the front desk. As the nurse left the room, I heard her tell someone "you know how the young ones are. always lying and their story changes" I walked out. will never be back. I would leave 0 stars if I could.

Been going to this office for the last 6 years. Shannon Bennett is the main reason I go, she is…read morephenomenal at her job. She takes her time explaining procedures and why continual care is important for women. If you're looking for a new OB/GYN, I strongly recommend this office.

There will always be people who leave negative reviews. Exemplar has been there for me with…read morelast-minute walk-ins as well as setting me up with a PCP. They care. And they do a good job.

If I could give this place zero stars I would!!!! The only decent provider is Elli and she is…read moreabsolutely AMAZING! I wish she was in her own private practice!! My experience with this place is not good at all, I was a patient at the flagship clinic since March of 2023 and if someone would have asked me how I feel about this place 6 months ago I would have said they are amazing, but when they opened the Cedar Rapids Clinic (I had moved to Cedar Rapids to be closer to family) things deteriorated very quickly. I was super excited to get my daughter and best friend into this clinic also. So, to say I was impatient for opening day that would be a gross understatement. However, when the three of us began seeing the provider in Cedar Rapids it was very clear that the clinic was not ready for opening day. They had no front desk staff and the LPN who was supposed to be in the back was the only person helping the one and only provider the clinic had. While this LPN was sweet to begin with, it quickly it became obvious that she was becoming overloaded with the front desk responsibilities, the duties with/for the provider, answering the phones, submitting billing (this is questionable), sending out lab samples , etc...etc.... The first time my daughter was able to get into the provider we were both excited because I enjoyed the care I received at the West Des Moines office so it was extremely unexpected when the LPN snapped at my daughter right away wanting to know why she was in there wanting to change PCP's when she already had a provider, Mind you my daughter was a) wanting a new provider and b) wanted a second opinion regarding a potential auto-immune disorder, which she has every right to. This LPN's behavior got increasingly worse, she was losing entire and partial samples that needed to go to the lab, she was getting more confrontational with me and my daughter, until she did something that I felt warranted being reported to the main office. When the LPN was ultimately fired. I was immediately told by the provider that she was friends with the LPN and wanted me to know that she was refusing to provide my care moving forward. this was in early November 2025. On November 15th, 2025, I received a message from the VP of Member Services on my patient portal telling me that "since I had not paid dues in 3 months Exemplarcare was terminating my membership. Now I don't want to get into too much detail, but I decided to contact my insurance company with this conundrum that happened with Exemplarcare in November, I was advised to ask for a "Billing Audit", so I sent a message through my portal requesting this document and stated that I believed that 2 business days should be ample time to send this document. Later, on Friday, I got an email from the VP of member services stating that if I did not cease communications with the office, [she] was going to seek legal action. Now I assume this means that they are refusing to provide me with that information... I have attached a picture of that e-mail to this comment. Not a great experience in the end! UTA: I just noticed that a staff member wrote their own review in an attempt to sway the overall rating of this place. It's pretty pathetic that a "professional" place of business would need its own employees to write false reviews; this is cheating and if they will cheat for a review the just think about the level of pettiness they take in your care and how they would take great ease in spreading any number of patients business anywhere they please. so Seriously and incredibly pathetic!!!!!!