The staff at this location is very unprofessional and does not know what they are doing. The…read morereceptionists talk about patients when they are in the waiting room. A radiology tech did not have a clue what she was doing. Had several films taken at various times and the tech had no clue what she was taking a picture of. Never informed me what they were concerned about either. I had to ask. I was in the Iowa Clinic Medical Imaging for over 30 minutes being called back in because the proper angles were not taken. Poor staff. The Iowa Clinic needs to get rid of the staff at this location. I was also told by a friend that she had gone to the West Des Moines Medical Imaging office and they didn't know what they were doing either. I will definitely go to another radiology clinic the next time.

Dr. Craig has offices with Iowa Arthritis and Osteoporosis Center. The Center has nearly everything…read moreyou could hope for as a patient. Including, but not limited to on site infusion center, fully staffed laboratory, pain management services, radiology, bone density scanner, a variety of ultrasound options, you name it! The list just keeps going on! Very friendly and professional office staff. Dr. Craig is extremely competent and caring. He takes the time to examine you each time you come in for an appointment and both explains and makes sure you are comfortable with your treatment plan. I highly recommend him to anyone suffering with auto-immune issues!

Ample parking just outside the front door. Check-in process was a breeze, and I no more than sat…read moredown and was called back for my exam. Shelby was the Technician for my MRI, and I could not have been more concerned going in. She made me feel comfortable, and explained the process. GREAT job Shelby, and great job Iowa Radiology.

I had 3 scans today. Home to home time was 75 minutes! That includes 24 minutes drive time! Great…read moreservice! Great Staff!! Highly recommend!!

My entire experience with the unity point general surgery clinic on Pennsylvania Ave was best in…read moreclass but I want to take the time to recognize BrendavE. Who works at the front desk as she was an answer to my prayers and absolutely the BEST I've ever had the pleasure of dealing with at any medical facility my entire life. I know Brenda would say she was just doing her job but she did her job with class, kindness, and grace because she chose to treat me like that and I'm both thankful and grateful to her and unity point general surgery for taking great care of me. May god bless you all! Sincerely, Andrea Daughdrill

I gave a 2 because they did answer the phone. I was trying to find a Dr. as a new person. They…read morelist a number of doctors are taking new patients. However that is false. To get a Dr. as a new person is a minimum of 6 months but on most told a year. I said want if you are sick and have more than one health problem. They said go to an Urgent care. Made no sense Urgent care takes urgent care not diabetes or thyroid. I view the place as unhelpful and uncaring. They wanted me to go somewhere else. Medical care is really sad because you can't get help there

I have nothing but great things to say about the team who handled my prostatectomy last…read moreTuesday--Emily, Hannah, Gretchen, Jill, Dr Kenny, the robot, and probably many others I might not have met while anaesthetized. Recovery is going well and I thank you all for your caring and professionalism.

These people are engaged in unprofessional, unethical and illegal activities. My PCP will not…read morerespond to my concerns or several tests I paid for out of pocket that show I have risk/symptoms for serious illness. The more I complain the worse it gets. They must be held accountable!

My mom died when she was 100. The morning of her death, 9/22, she was talking - alert and…read moreoriented, it was charted. My mom's daughter-in-law was with her. They were just chatting. My mom had a pain score of 3/10, according to the medical record. Instead of giving her Tylenol for her arthritis pain, she was given Dilaudid 2 mg and Ativan 0.5 mg at 938 AM. At 10:30 AM it was charted she was sleeping but easily arousable. At 11:30 when I was present, she was unresponsive to any stimuli. Her 92 year old brother and sister-in-law from Duluth came to visit about 4:30. She never awaken and died that evening at 11:25 PM. There is a Black Box Warning against giving these two drug categories together. They can cause respiratory depression, coma and death. This occurred at Methodist Medical Center, Des Moines. These people we trusted to protect her, gave her drugs that most probably killed her. I said to my mom "see you in the morning" when I left the night before. I failed to anticipate the danger my mom was in from her caregivers. My mom had her daughter, (me - an RN) and her daughter-in-law, visiting much of the time. Still, she died from an error. Someone had to prescribe it - a physician, NP or PA. Someone had to fill it - a pharmacist, and someone had to decide that a 100 year old with wacky liver function tests that had a pain score of only 3, needed Dilaudid and Ativan. Twice I have contacted the hospital. I didn't hear anything after the first complaint. After the second complaint, two nurses called on two different days. I have received no contact information, no follow-up, no apology, no explanation. There is an Iowa law called the Candor Law. The hospital and the Iowa Clinic could invoke this. But they haven't. My mom was pretty special to everyone who knew her. She lived independently, she did her own cooking and chores, she and I went out for lunch 2-3 times/week. She was engaged with the world. She did not deserve this. I was with her while she was dying. She was choking on her secretions. I don't know why these drugs were ordered; I don't know why they were given. Whatever reason, she was alert and oriented at 938 AM and unresponsive 2 hours later and dead that evening.

Was visiting a friend who has been the hospital almost a month. The hospital was clean. The star…read morerating was compliments of my friend who has been staying there. Who better to rate the hospital but the person who has been a resident for almost a month. They bring cookies around by volunteers twice a week. I believe it is Tuesday and Friday. I heard they are delicious and the volunteers enjoy what they are doing. The nursing staff are skilled...Housekeeping does a nice job keeping up and the sheets will be changed each day if you please...if you need a hospital this is a solid place.