I've gone to Club Car Wash multiple times, and until today, it was mostly fine, not great, but…read morepredictable. My vehicle almost always requires two passes because of a rear overhang that simply doesn't get cleaned the first time. This has never been an issue before. I'm upfront about it every visit and even tell the cashier in advance that I'll likely go through twice. No problems. Ever. Today was different. After my first pass, I re-entered for the second, again, something I've done many times. That's when a man working the front of the line (who carried himself like a manager) came out and aggressively asked, "What was wrong with it the first time?" I paused and asked a reasonable question: What's the policy? Because as I understand it, and as the signage implies, if you're not satisfied, you can go through again. Instead of answering, he became defensive and kept pressing me to justify myself. I asked again: What's the policy? Still no answer. When I asked what the actual cost is for a car to go through a second time (since he wouldn't explain the policy), he snapped back with, "Well, you didn't pay $26... you paid $14. It's half-off day." Okay? And? Apparently paying on a half-off day disqualifies you from basic customer service. Who doesn't come on half-off days in this economy? At that point, I told him to just open the gate, I'd leave and never come back. Instead of de-escalating, he doubled down and talked down to me like I was trying to scam the place for daring to expect a clean car. For clarity: * I was polite * I was transparent * I followed what I believed to be the posted policy * I wasn't asking for anything free, just consistency I choose where my money goes, and it won't be here anymore. Attached are photos showing the rear overhang and front areas that routinely don't get cleaned on the first pass, which is the entire reason this happens in the first place. If management can't clearly explain their own policy, or treats customers like a nuisance for using it, there are plenty of other car washes that will. I won't be back

The boy working on Saturday April 11th around 1:15 in Stillwater, OK, needs to be talked to about…read morehis attitude. He did his due diligence and offered the membership enthusiastically- nothing wrong there, it's a part of the job- but he doesn't take no for an answer. When ANYONE has to say to you, "No, thank you," "Not today," and finally, "Take my money for the single wash or I am going somewhere else," and STILL doesn't give up- that is not ok. He is disrespectful and now I am never going to do business with this company ever. I have had many good experiences here before, but this is unacceptable.

Their machines ripped off my bumper. I was supposed to receive a call back from management 24-48…read morehours after the incident and never had a call back when we contacted them a week and a half later, we were told that they reviewed the footage and if they "used their imagination " they thought they could see a scratch so that meant there must have been prior damage so they were not going to be responsible. I now have $2400 worth of damage to my car because of them.

This was a great car wash experience. Stillwater has numerous car washes but this one was a good…read moreprice, good vacuums and arguably my car hasn't looked cleaner. Would recommend!

I agree with the other posts. We drove away and our car was still dirty, like it hadn't even had a…read moregood rinse. We won't be back. The basic wash was not available, so we paid $12 for something that wasn't even comparable to another place we go for half the price. This place needs to upgrade or just shut the doors. Sad deal.

I'm giving this place 2 stars instead of 1 only because they let me go thru a second time. I paid…read more$12 and my car was still filthy. Not impressed unfortunately. Even after 2 passes, it was still dirty. It's as if their brushes are disgusting or the water is dirty or something. Also, the suction on their vacuums is weak at best.

What is it with badly managed carwashes in this town? One of the two automated drive-throughs was…read moreout of service, so the wait to get a wash was WELL over an hour. I decided to splurge and get the fancy $15 wash, since I rarely get it done. The system is "touchless" & doesn't have any brushes - and while the water pressure alone was enough to clean the sides and hood of my car, the top was completely filthy afterward. :( Also, unlike the location on 6th, had to pay extra for vacuum use.

I've tried giving this place so many chances over the years since it's the closest wash to me. I'll…read moredetail my car at home so I don't expect much from coin washes other than a quick soap and rinse but it'd be a pleasant surprise to get even that. If you can find a bay without a cone marking it "out of order" you can play the odds with an open bay. You have the option of paying with card, cash, or their tokens but it's quite rare for the machines to accept anything other than the tokens, whatever it spends the same right. So the machine has finally accepted some form of currency, but don't uncross those fingers yet! Put as little money in as possible first so you can check that even one of the functionalities promised by the selector dial works. Now you've got water flowing, lucky you, so you put in more money and get started. Switch that thing over to soap. 30 seconds and it's still just water? No biggie, there's a lot of water to push through the lines still before you get your new selection coming out of the nozzle. A minute? Two minutes? Still just water huh.. At least you'll get the ten minutes of water you paid for. If your experience sounds like this you're not alone. This pattern of neglect has gone on for at least the 3 years I've tried going here, each time with hope this time won't be like the last. But I leave disappointed on a good day, with a still dirty car and $5 poorer on a bad one. Can't speak to the automated wash, but it would not surprise me if the neglect of the self-service booths extends to the automated bay. Dirty, mud caked rollers will absolutely ruin your car's paint job. Sound familiar? Like headline local news familiar? Yeah.. Save your money, save your car, take it somewhere else.

After having my vehicle washed I noticed half way home that my mirror was folded in. So I pulled…read moreover and fixed it and to my horror I noticed the scratched paint to my mirror and front bumper.. waiting to hear back from the office

I'm giving this place 2 stars instead of 1 only because they let me go thru a second time. I paid…read more$12 and my car was still filthy. Not impressed unfortunately. Even after 2 passes, it was still dirty. It's as if their brushes are disgusting or the water is dirty or something. Also, the suction on their vacuums is weak at best.

Whatever girl was working where they spray your car down before entering the car wash was extremely…read morerude and I stopped when she asked but she proceeded to scream at me to stop then mumbled to herself where I could see that she was talking about me in an extremely rude way. Always go to this car wash but never will again. It was bad customer service.

Car wash is good but when you join their club, they will cut you off several days early. So you…read moremight as well just pay one wash at a time. If you prefer a club system (pay once a month for as many Washes as you want), stay away from here. When I went in to complain, the girl just blankly stared at me. Not a word in response.

The car wash is great. The customer service SEEMED great until I got my bank statement. I was…read moretold, and I reconfirmed, that for $20 I could have a months worth of washes. Instead........The started charging my debit card $29.00 a month. I WAS NOT TOLD ABOUT THAT. I thought it was odd they don't take cash. NOW WE know why!!! Check your bank statements!!!!!!!

Loved our first experience at time to shine! The attendant was wonderful and noticed that we didn't…read moreget all the dirt off the first time, and proceeded to let us go through again at no charge. Very detail oriented it seems, and we will definitely be back for a membership soon! Also love that they have mat cleaners, and sprays free to use.

After paying $195 for a detail I had to rewash all my windows because they had used dirty, greasy…read morewater on them (inside and out), wipe all my chrome that was extremely spotted, and had to pull & clean off all my stuff they had shoved in my trash bag in my car. Also, the guys must have been in a rush to leave since it was the end of the day for them so they couldn't bother to wait for me to get off the phone to pay and/or inspect my vehicle after they were "done." My staff had to hand them my card because they were so impatient. ZERO customer service. I would never use them again or recommend them to anyone.

I am new to Stillwater and needed to have our van detailed after moving from Illinois. I found…read moreMint Mobile Detail service and set up an appointment within our first week here. The individuals were prompt, courteous, professional and hard working. Our car looks great. I will certainly use them again in the future and recommend you give them a try as well. You won't be disappointed! Thanks Mint Mobile.

Mario detailed my Ram 3500, it came out fantastic, better than the day I bought it, worth every…read more$$$. He will be doing all my trucks from now on!!!!!

I thought he did a good job on my car. I would go back as well as happy to recommend others. I…read morefound his enthusiasm for the job at hand to be refreshing and he was well prepared to go good job. He actually went well over and beyond what I expect expected so overall five stars and I would not hesitate to use the service again.