Irene is one of the best optometrist out there. She is always thorough and efficient. Follows up extremely well. Her online systems are well done too. No problems with insurances and billing. read more

I was always worried I would go to see an optometrist and be told my perfect vision was no longer perfect. But I bit the bullet and followed the five-star Yelp reviews (fortunately this is also the closest in network VSP provider to my office). The vision exam was painless, the eye dilation was a very new and slightly terrifying experience though (they prepared me well for it and made sure I had my appointment either at the end of the day or before lunch so I wasn't missing time from work being blind as a bat). Good practice for how well you know where all the buttons are your smart phone are. Thank god for swype texting. Ended up with some amazing computer glasses, and my better half actually loves the way I look in them...maybe even prefers?!?!?! (thank you Irene and team!!!!) Recommendation for that eye dilation thing... set your smartphone to Baby Boomer mode IN ADVANCE (e.g. huge keyboard and four to nine app icons per screen)... or schedule a massage. read more

It's a shame I don't work in this part of San Francisco anymore because Irene is truly the best optometrist out there. In the appointments I have had with her, she is always thorough and efficient. I have never felt rushed while being in her office. read more

I used to go to Dr. Koga's office when I still work for the city. I have nothing but praises on how well she and her team treats their patients. Since I no longer work in the city, I opted going to an optometrist closer to home, I was never satisfied with that decision but I make do. Fast forward to 5 years or so, I found myself going back - glad my husband still trek the mean freeway and city drive to go see them and I piggy backed on his appointment. Dr. Koga is very thorough with her exam, just how I remembered it. She took time in re-acquainting with my eyes and I did not feel rushed at all (I have to admit I was late for my appointment). She even corrected the prescription glasses I am wearing that I got from another provider. Her team assisted me in getting a new frame as well, but was never pushy. Oh, and their new location is very welcoming. Bright and no nonsense vibe. It also helps that a parking garage is nearby. I don't know why I ever strayed. I only have praises for Dr. Koga and her team. My eyes adored them! read more

I've been seeing Dr. Koga for a few years. Her office is convenient to work. I've always received professional and thorough care. Her staff is always friendly and accommodating. Great place to get your yearly eye exam! read more

I have been seeing Dr. Koga for more than ten years. She is always professional, and the staff is efficient and friendly. It's not difficult to get an appointment. There is no commercialism. No hard sell to buy expensive frames. No annoying emails to the patients. Nobody is trying to be cool or hip. It's a straight ahead optical care office. No complaints. Only praise. read more

Irene Koga is awesome! I've been pretty much blind since elementary school (har har) and have seen a number of eye doctors for contacts as well as glasses. Haven't been able to find a place in the city that's satisfactory until I stumbled upon Dr. Koga's Yelp page. The exam was incredibly thorough, routine dilation of the eyes and although my prescription hasn't changed, we managed to find a relatively decent contact fit for my astigmatism. Dr. Koga was very honest, but compassionately so, about not wearing contacts while working in front a screen all day and suggested I only wear contacts when dancing. Customer service/front-desk staff are all incredibly nice as well - no complaints here! read more

I also give Dr. Koga's office a 5, she's the best eye doctor I've ever had the pleasure or working with regarding my eyes. I like my eyes and I like using them, my previous doctor didn't seem to know or appreciate that! She's very thorough with all details of the examination. Even someone that's been wearing contact lenses for over 10-years would appreciate her efforts, knowledge, recommendations and thoroughness. My new contacts feel super or I should say they I don't feel them at all. My eyes feel better than they've felt in a long time. To get me the right contacts, it took two fittings which usually go for $85 each. However, she only charged me for one. I really appreciated that, thank you! Her staff, they are all very friendly and knowledgeable. They are fast and know what they are doing. Today I had an appointment for a contact fitting. I was late as usual; however, it took less than 20-minutes from the moment I walked in the door - wasted a quarter on meter parking! They work fast and efficiently. I'm glad I found her. First, I found her office very conveniently located by my ex-work office. But this is a kind of doctor you would go out of your way to go see. By the way, they can also order your scuba/snorkeling mask in your prescription. read more

I basically agree with everyone else's reviews. Dr. Koga and her staff are extremely thorough, honest, and helpful. Dr. Koga even personally helped my boyfriend find frames (which I don't see a lot of doctors do) that would complement his face, even telling us she preferred the more inexpensive ones (she chose the no name ones over Tommy Bahama!) . Although her office does not have a very extensive collection of trendy frames there's enough to provide you with some choices, and cheap ones at that. read more

Dr Koga is The most thorough eye doctor I have been to and I have been getting annual exams for over 20 years with many different eye doctors (I have moved a lot). I still wear contact lenses (I know, I should get surgery!) Excellent eye exam and very friendly. Her staff is helpful and friendly as well. They don't try to sell you things you don't need. Highly recommend Dr Koga! Street parking can be challenging. read more

I've been with Dr. Koga for almost 5 years when I first noticed difficulty in reading far away highway signs. She spent over an hour examining my eyes and asking me questions until she was sure she had the perfect prescription for me. Each year she sends me a reminder to come back in and for another check-up which I went to not long ago. She noted that I could stay with the glasses I already had or get new ones with a slightly different prescription, whatever I wanted, no hard selling at all. She spent time with me discussing symptoms I should be mindful of and really made sure I understood everything. An added plus is her staff is very professional, friendly and helpful. I can't recommend her highly enough. read more

Dr. Koga was extremely thorough and welcoming. Her assistant Joy was a joy to work with. She was very helpful in choosing the right glasses. There was no upsell here, which is nice. Love that it is a two minute walk from home. read more

Love them! Dr. Koga, Tina, Joy, and Carla are the best. They are professional, accomodating, brilliant providers of eye care. I wouldn't trust my peepers to anyone else. I've been with them for more than a decade now and I've always been more than satisfied. Kudos, I'm yours! read more

My insurance had a promotion of 20% off any frames which costs $150 or more. Basically 20% off the any amount above $150. This place refused to honor the promotion and upsets me the most because they made up bullshit excuse saying that it's because they're premier providers. When I called my insurance company, VSP, they told me that there is no such thing. It's not about the cost but the principle. I didn't get my eye exam here but only got the glasses and I wasn't at all pleased with how they nickel and dime me. They could have had a repeat customer but I would rather not because of this experience. read more

I saw Doctor Koga in April for a eye exam and to update my contact lens prescription. Personally, I found her to be cold and a bit rude during my visit. I purchased a six month supply of contacts from her office. Sadly I left my make up bag at a friends in Lake Tahoe ( did not realize till I got home) My friend said she would be returning to San Francisco in about three days, I could pick the contacts up from her then Needing my Contacts badly, I called Dr Kogas office and asked the receptionist if I could come by and purchase up one box., since I already have 3 months left Site for sore eyes my old Doctor used to let me do that all of the time. The lovely receptionist/ staff member said that she was sorry they do not do that however, I could order another six months supply for 75 dollars per box and that they would take about four days to arrive .I explained that it is an emergency and I do not need that many. The answer was still sorry we cant help you. I went online to 1800 contacts ended ordering the six month supply anyway for 49 dollars per box free shipping overnight delivery!!!! They also treated me like a human being with respect, five star service all the way :) P.S when I checked my email for my conformation I saw another email from www.1800contacts.com they sent me a coupon for a discount off my next purchase!!! If I need a local Doctor in the city I will be going back to site for sore eyes read more

They made a mistake with my appointment and they never gave me a call back to reschedule...Is it so easy to lose a client?!?

I recently visited Dr Irene Koga's store to get a routine eye appointment, solely to get my current prescription for contacts and eye glasses. As I told the receptionist, I only wanted the exam today. When the exam started Dr Koga was warm and friendly but after the exam started she was cold and brusque. She didn't look at me when she was asking questions and a bit later she asked me to look up. Without warning she pulled my contact lens from my eye with her fingers which was a big shock, it'd be much better to warn someone that you're going to touch their eye balls. Shortly after she put eye drops in my eyes that made my eyes feel swollen, again without ensuring that I understood what she was doing and why. As stated before, at the start of the eye exam I had informed both the receptionist and Dr Koga that I was here simply to get my contact lens and eye glass prescriptions. Despite this, during the examination Dr Koga proceeded to give me the hard sell on trying to get me to buy something today. For example Dr Koga advised me that there was a $34 contact lens service fee and that I should wear daily disposable contacts, which happen to cost $160 for 3 months. Dr Koga implied that I shouldn't worry about the cost because of my insurance, and that I "don't understand how it works". The sales pitch continued for another 20 minutes until I couldn't understand what was part of the normal examination, what was actually necessary, and what I should just add on because my insurance would cover it. I decided to leave after about half of the eye exam. How they were communicating the procedures and costs were very confusing and I got the feeling that they were trying to charge up my bill as much as possible, but I shouldn't worry because my co-pay is the same no matter what. Dr Koga did offer me the eye exam for free at this point, but at this point I didn't know how much extra stuff they were trying to add on, or what their angle was. At this point they had already lost my trust. Even if I didn't think they were trying to take advantage of me, Dr Koga's 'bedside manner' was very poor. If you want your eyes poked without warning like a farm animal or relentless upselling then I'd suggest going to Dr Koga's, otherwise go elsewhere. I did a lot of research before going here so I'm very disappointed to have to write this review. read more

I love Dr. Koga! I originally found her office because it was very close to my job. However, I have changed jobs but will surely stay with her because she is fantastic! She is kind, personable, professional, and excellent at her job. read more

AWESOME! Totall agree with Yamil A.'s review. Dr. Koga has taken care of me, my partner and my father-in-law - and among us we presented Dr. Koga with lots of different eye-related challenges. Dr Koga is very thorough, knowledgeable, thoughtful and seems to really want what's best for her patients - and isn't satisfied until they are. Over the years I have tried lots of different eye doctors. The search, however, is finally over. If you're looking for an eye doctor that will care about your eyes, then look no further! read more

I have seen so many eye doctors in my 30-something year and no one has come close to Dr. Koga. She actually explains the process and her conclusion to you and offers effective advice. And she does something not too many optometrist do, a follow up 6 months later! Yeah, she actually wants to make sure my eyes are doing well. Great job Dr. Koga. read more

I've been going to Dr Koga now for more years than I care to mention - certainly more than 10 years. She has always given the very best care. Dr Koga takes time to explain her diagnosis and choices, and one never gets the impression that she is in too great of a hurry to give you all the time you need. Her long time staff is also very helpful and knowledgeable. They are also super nice and personable, as well. If you need a new eye doctor or are unhappy with your current one, don't hesitate to make an appointment with Dr Koga! read more

I've been wearing contact lenses and glasses for almost two decades, and I've been to eye doctors in several states and cities. Dr. Koga is the best. She is timely, thorough, efficient, extremely kind, reasonably priced and she has a great selection of frames. I couldn't ask for much more from an eye doctor. She has my highest recommendation. read more

Dr. Koga will take care of you! My last dr just prescribed progressive lenses for me with no explanation; luckily I never filled that prescription. Dr. Koga talked to me about the implications and about the changes to my eyes since my last exam and worked with me to decide how to proceed. This is a well-run business with a happy staff. read more

I've been going to ODs since I was in 4th grade, and I have to say that Dr. Koga is the best one I've ever seen! She's super thorough in her exam, considering not only your eye sight, but also your eye health. She takes the time to explain things, and gives strong advice on how to keep your eyes healthy. Best yet, she does all this while still being sympathetic to those on a budget. I never felt like she's pushing the ultra-plush deluxe $$$$ products or treatments, but rather just tells me what she genuinely believes will work well for me. The woman who helps pick out glasses was really helpful too! read more

Dr. Koga was thorough and kind. And she is close to my workplace. I had a very positive experience getting my eye exam and prescriptions updated today. Highly recommended. read more

I've been coming here for about 6 years now and I wouldn't go anywhere else for an eye test. All the staff are very friendly and willing to help. I knock a star off because their selection of frames isn't all that extensive and they don't have their own lens lab, so it can take a while to get new glasses. Otherwise highly recommended. read more

I love Dr. Koga! She is extremely thorough and patient, and takes time to get you the prescription that's right for you and to address any problems or concerns. She even explained my vision insurance coverage to me - what medical provider takes the time to do that?! Her staff is very knowledgeable and professional as well. I highly recommend her office. The only complaint I have is that they don't have a great selection of eyeglass frames, so this might not be the place to go to get new glasses. read more

Dr. Koga is the bomb!!!! You're seen within 5 minutes of your appointment time, she's very thorough with her exam and takes the time to ensure that she reviews your previous visits. The place is clean and all of the staff are conscious about sanitary issues and wipe down all the equipment before your use. read more

I've been going to Dr. Koga's office for at least 15 years. She's wonderful, and I recommend her to everyone. I was sorry to read the unfavorable review about the charge for a missed appt. By contrast, I missed an appt several months ago, but I'd been a long-time patient by then and had a really good excuse. So there was no charge. I hope the unhappy person reconsiders. I would think that a patient's first appt with Dr. Koga would get them hooked. read more

I have had glasses/contacts since I was 5 years old. I have been going to Dr. Koga for about 15 years and she is the best. She doesn't try to sell you things you don't need or waste your time. She is professional and thorough. I would recommend her to anyone who needed an excellent eye professional. I write this review because I read the review from Kim who doesn't have the curtesy to show up for their appointment or even call to cancel. Yet she/he has the temerity to complain when she/he gets called on to live up to being responsible. read more

This is the best eye doctor I have ever had. Dr. Koga is very thorough. The practice has great customer service as well as friendly and knowledgeable office staff. I have been her patient since her practice has been on Van Ness (when her partner was Dr. Ng). I have received excellent routine and emergency care. read more

It's a pleasure to see Dr. Koga and her staff every year. They're thorough, efficient and (as a great extra!) they're truly nice people.

Very knowledgeable and service oriented. Took time to explain and consider options. Excellent!

I've seen many different ODs over the years and she is by far the most thorough. She is the only one to catch something that could have been quite serious. Luckily for me, it wasn't, but she had the sense to send me to a specialist. read more

I've been going for almost 10 years. It's nice for a change to see the same doctor and staff every visit. I know them and they know me. The eye care I receive is very good. Dr. Koga takes her time with me and I never feel rushed. Best of all I don't think I have ever had to wait more than a few minutes for my scheduled appointment. The staff has been great too, helping me understand my ever changing insurance and giving honest feedback about which glasses look good on me. The office is close to Bart and Muni so if you're looking for an optometrist in San Francisco this is the place to go. read more

I have been wearing glasses/contacts for 40 years and Dr. Koga is the best optometrist I've ever worked with. She takes the time to conduct an extremely thorough examination and provide a complete explanation of what you need to do to take care of your eyes. I recommend her unequivocally. read more

I've never had an optometrist spend the time explaining my vision to me the way Dr. Koga did. She helped me understand that vision is more than a set of numbers but what you are using your glasses for and how the mind assembles visual information all play a part. She also said that if my glasses don't work out to let her know right away, which I appreciated. I've recommended her to some colleagues. read more

Dr. Koga is without a doubt the best eye doctor I have ever had. I had complained to other eye docs in the past about sunlight being painful to me and they ignored me or chalked it up to aging. I did not even mention my eye issues to her when I went for a routine eye exam, but she correctly diagnosed me with dry eyes (blocked oil glands in the eyelids) and explained how to treat them with hot compresses. I was skeptical at first and did not initially follow her advice. Then I did - and no longer was I in pain in sunlight; and my eyes no longer felt gritty at work (I was an editor, so my eyes were SO important). Also, I was able to drive at night much more easily without the painful glare. When I realized how right she was, I was SO grateful! I moved to So. Cal. 2 years ago and have not seen her in a couple of years but, hooray, I am traveling to San Fran soon and immediately made an appointment to see her again. No other eye doc has come close to being as thorough. Concerning complaints about "cold" attitude - I initially had a similar reaction but I have concluded she is simply more reserved than some people, and she is professional and businesslike. I have been to other doctors who are "friendlier" and "humorous" and guess what - they are simply not as good. She's fabulous and I can't wait to see her again. read more

I have never submitted a Yelp review. But I love Dr. Koga enough that I signed up. She has been my eye doctor for 7 years and I feel very fortunate. I look forward to going to this Doctor, she is very friendly and courteous and is excellent at her craft. The staff in her office are also friendly and capable. read more

Dr. Koga and Dr. Jung are great. They always take the time to answer all of my questions. I've been going to them for the last 3 years. I currently alternate between glasses and contacts. I had been wearing glasses and bi-weekly contacts when I first came to them, and after I expressed my dissatisfaction with the biweeklies, they got me started on dailies, which are much much better. Now I'm considering Lasik, and even though they're potentially losing a lifetime customer, they have been completely willing to help with educating me about it. Also, when I told them that I'm not sure that my prescription is right, (an obvious concern if you're considering Lasik) they gave me a free checkup to make sure it hasn't changed. Amazing. They do great work here, and if they seem cold as stated in a previous review, it's because they are busy because they are in demand. It's often hard to ask more questions with your doctor, because sometimes their answers just lead to more questions. But if you ask for their help or an explanation, they will provide just that. Plus the location is about as convenient as it gets, at Market and Van Ness. I don't spend a lot of time on yelp reviewing sandwiches, but for something as important as your vision, people should know about them. Thank you Dr. Koga and Dr. Jung! read more