My Dell desktop computer was slow, locking up. They found a faulty hard drive. Installed a new one…read more Upload my old files. Works great now. Quick turn around, reasonable price. I highly recommend them

Sloppy Workmanship, Broken Components, and Misplaced Trust I…read morebrought my Alienware Aurora R10 gaming desktop here for a BIOS recovery issue. I chose this shop because the owner's son was very respectful and well-mannered, so I decided to give them an opportunity. Despite being a 7-year-old system, the shop seemed amazed by the premium hardware inside, including a Ryzen 9 16-core CPU, an NVIDIA RTX 2080 Ti with 11GB of Samsung GDDR6 video memory, 64GB of gaming RAM, and 4TB of total storage (a 2TB SSD and a 2TB hybrid OEM Barracuda HDD). Unfortunately, my trust was completely misplaced due to incredibly sloppy workmanship all the way around. The Key Issues: Hardware Damage: The technician forced the internal power supply swing-arm shut without properly routing the wires. They snapped the locking clip entirely off my secondary 2TB hybrid hard drive port, destroying the drive (which housed my entire Steam library) and leaving plastic debris inside the case. Misrouted & Disconnected Wi-Fi: The WLAN module wireless antenna wires were routed incorrectly and completely disconnected, just sitting loosely in front of the chip. I had to manually reconnect them myself just to get my Wi-Fi working. Incorrect Assembly & Error Codes: They plugged the liquid cooling pump and the CPU radiator fan into the wrong motherboard headers. This threw an error banner on boot, which the owner tried to click past and dismiss as "nothing" until I investigated it myself and pointed out the reversed cables. Missing Safety Parts: They left three motherboard screws completely out of the system. Even worse, they forgot to reinstall my plastic GPU support bracket and a rear PCIe slot cover, leaving a heavy graphics card sagging with zero support and an open hole in the chassis. Inconsistent Communication: I was told they desoldered the BIOS chip to program it externally, but visual inspection showed no evidence of any desoldering work on the original board. It cost me $364 in labor, diagnostics, and a replacement motherboard, plus the cost of a ruined hard drive. Now I have to make a separate trip back after the 4th of July just to retrieve the structural parts they left out of my machine. If you have high-end hardware, buyer beware.

He has repaired and removed viruses on 2 different laptops over the past few years. Always pleasant…read moreand upfront about what he can do and how quickly. Prices always seem fair.

Great work. Dave was very respectful and explained everything he was doing. Pretty quick as well…read more Would recommend.

My phone broke while my car was in the shop so I had to get it fixed asap in case they called in…read morethe morning. When I got to the kiosk they were already closed, but offered to stay open to quickly replace my screen.

I would not go to this place again. I thought I was getting a good deal the first time, but then…read morethe phone dropped while it was still in its case, and the screen cracked in such a way that the touchscreen didn't work. Overpriced and shoddy.

I paid $147.42 for a new screen for the iphone 12 pro max. It was so glitchy, for example, trying…read moreto type it would auto type random letters. It was so bad I asked Gadget town, what can be done. They say, "yep those phones with those screens often have problems" I'm thinking, then why offer this service. I told him my previous cracked screen worked better and I asked if he could just reinstall it. He then proceeds to say, for $20 more the OLED screen is great. Well, $20 more and after a few weeks, I'm noticing glitches with this one. The screen won't work while plugged in and when it's in my pocket, it will randomly select and activate apps. My advice is, go to a professional for new screen installments.

I cracked my computer screen and was recommended by my schools IT department to take it here to…read morehave the screen replaced. My computer worked fine and everything with the crack in my screen but I still wanted to have it fixed in fear of the crack getting worse. Once I picked up my computer after having it fixed the computer started acting like I was switching it into tablet mode and the keyboard and mouse pad would not work. I took it back in to have them look at it. The guy "fixed" it for the time being while in the store but by the time I got back home it messed up again. And the only solution was to fix it temporarily and he wasn't even sure how to fix it without opening it up. I decided to call Best Buy to have them look at it because I do not trust these guys to touch my computer again. I do not recommend them

If you want quality work at a great price then this is the place to go no doubt about it! I took my…read morelaptop there that had a cracked screen along with a virus of shorts and within a week I had my laptop back and it was working like new again :) Great tech that takes the time to explain things in a none techs language and honest as can be I'd have to say I'm thoroughly impressed with this shop and wouldn't hesitate to recommend to anyone needing computer help.

I had a a problem with my laptop and took it in to Fat Cat. I was told they would need to diagnose…read moreit and I would be charged a fee for this. I understood that a small fee would be asked to look at my computer so I was fine with any small cost. When I was called to tell me that I was looking at more money than I wanted to spend on fixing my laptop, Kenny had told me not to worry about the diagnostic fee. I felt bad not giving him anything but he insisted because he was hoping to fix my problem. I in turn did buy a refurbished laptop from them and am very pleased. The customer service was great and I didn't even have to pay them to look at it, anywhere else would have been sure to charge me an arm and a leg to just open it up. I will return for any future computer issues.

excellent service, friendly staff, all around great place. Went to three places before this and…read morethis one's the only one that actually fixed my key fob battery and did it in no time. 100% recommend . Props to the staff especially for being funny, friendly, and super helpful.

I bought two batteries here in April 2019, used them in an RV that sits unused 99% of the time but…read morewe have it hooked up to a trickle charger so we do not over charge the battery. It lasted 1.5 years and they offered me no warranty and wanted full price for two new batteries. I buy all my batteries here or should I say I used two. The battery has the date stamped and there name on the battery yet they offered no warranty. I would not shop here.

Ptrsented my Macbook pro that would not start up. The personablestore person started it up in…read moreseconds and sent me on my way with no charge!

I took my Apple Watch in to get fixed in early December. It needed to be sent to Richmond because…read morethat's apparently where they have the sautering tool needed to fix the batter. By December 15, I'd received a call that the watch was fixed, but then they backtracked and said it was still losing its charge. From that point on, it was radio silence; I called them on 12/22 and12/31, each time without them being able to tell me what was wrong with the device. By 1/30, they told me that the device was unfixable and then would send it back to Charlottesville to get it to me. And again, I heard nothing. When I called on 2/10, I finally spoke with someone helpful who'd admitted that the watch had been lost in the mail. I asked that person what could be done, and they offered to see if the company could help me replace the device; I asked to get that in writing in the form of an email, which they obliged and sent on 2/11. I've now responded to that email two times (on 2/14 and 2/17) hoping to move forward with the replacement of my device or some kind of a refund, and no one has answered. Fruit Fixed showed embarrassingly poor communication and bad customer service. I have no idea how their rating is so high - I feel like many of these reviews can't be legitimate. I now have to purchase a new watch and can't use my previous device as a trade-in because they have refused to help me when it was lost in transit between their two stores, and when apparently no one who worked there even realized it was gone. Pathetic.

I don't know what I would do without Top Notch Computers period. They just did a fantastic job on…read moremy home desktop computer, updating it to Windows 11. Wow, amazing , innovative, kind , highly efficient and best of all , reasonably priced. If you go anywhere else you are doing yourself a disservice. Top Notch Computers is the best and don't forget it---I highly recommend them for anything after all they gave me a Happy Thanksgiving 2025.

I was never able to connect with a live person to discuss my need, so your service was non-existent…read moreand I will have to go elsewhere.