Poor communication, availability, diagnosing. You can wait weeks for a call back. Much better…read moreproviders out there.

Went to Dr. Spinnell for over 15 years. I always left the office feeling that he gave me 100% of…read morehis attention. He is a very attentive and caring doctor I can't say enough good things about him !

Great doctors who are very compassionate about their patients care. Office staff is very…read moreprofessional and efficient.

Me: I called the number…read more Automated services: Please press #1 if you are a new patient. Me: Pressed #1 Automated Service: Please leave a voice message. Me: *Hung up* Seriously? No human to talk to during open hours to make an appointment and ask some questions? You are not getting my money.

Great service, I never had to wait for a checkup or treatment. Dr. Gillon is also my primary care…read morephysician and I have only good things to say about him and his staff.

Everyone from the reception, nurses, the doctor, and the register were generally nice and…read moreprofessional. This review is only for the admin called Didi. As soon as you are in her presence, you'll definitely experience her ill-mannered demeanor, unprofessionalism, rudeness and face that fully exhibits an unpleasant hideousness. You won't need to ask if she hates her job or perhaps even her existence. It's enough to turn us from coming back if not for the other people who are keeping this place together. The only thing going for her is that her name fits her being. Avoid Didi at all costs

Do NOT use this group unless you can afford to pay in full right away. Their billing services are…read moreabsolutely atrocious and it's impossible to work with them. I was on a payment plan which they abruptly canceled without notification. Now they're suing us in civil court. No communication, immediately to lawyers. Taking advantage of hard working Americans is their business model, not medical services.

How would you like to go through the prep work for a colonoscopy and then have it cancelled last…read moreminute because of the doctor's staff's incompetency? Please know that when you call this office, you NEVER get a person. You are only prompted through a system until you get voice mail. Then, you will not get a call back for 2-3 days. In early April, my Doctor suggested I have a colonoscopy. He recommended Dr. Kancherla. I made an appointment for April 19 at 2:00 p.m. After reviewing the preparatory information, I realized that it was ludicrous that I could only eat clear liquids the day before, and nothing on the day of the procedure. I called back to change the time as I felt that by the time I arrived for the procedure I would be starving and dehydrated. I did not know how this could be a good way to enter into a procedure. The receptionist recommended Dr. Kancherla's partner, Dr. Sapienza. I scheduled an appointment for April 27 at 8:00 a.m. One week before the procedure, the office called and said their was a scheduling error and asked if I could move the procedure to April 28 at 7:30 a.m. (6:30 arrival). I said okay. Then again, on April 25, only 3 days before the procedure, the office called again with a scheduling problem and asked me to come on May 2. I was livid. There is enough stress going into a medical procedure without these shenanigans. I told them to cancel the procedure and never call me again. On April 26, the office called me again stating that the doctor "felt badly" and fixed the issue and, if I still wanted to come in, they could do the procedure on April 28. I said "okay" and they told me they would call me the day before to make sure everything was set. On the 27 at 4:00 p.m., after only drinking clear liquids the entire day, I was about to start the regimen of laxatives. Realizing that I was not yet called by the office, I tried to call them. Again, I could not reach a human being. I called my primary doctor's office and the manager said she would take care of it. So, at 4:20 I began the regimen of laxatives. Sapienza's office called at 4:33 p.m. and said there was an issue with my insurance. I flipped out. I know I have great coverage. The problem was that they called me after a time that I was able to get in touch with my health care manager to straighten the issue out before my scheduled 6:30 arrival the next morning. I was furious with this office's awful ethics. I have never seen such BLATANT DISREGARD FOR A PATIENT, HIS FEELINGS, HIS TIME AND HIS PHYSICALITY! The procedure was cancelled, but I had already begun the prep work. Long story short--I spent the next 12 hours on the toilet, emptying my guts and feeling terrible, all for nothing! Three years ago, my partner had an issue with the same doctor's office because they screwed up his insurance billing and he is still being billed monthly for their incompetence. I don't really know how good the doctors are, but their administrative offices are HORRIBLE! I could only assume that "poop filters down from the top!" I am in the midst of preparing an in-depth report to the AMA and I am seeking council to bring suit against this practice for the duress and pain and suffering they have inflicted on me. STAY AWAY FROM THIS PRACTICE! In my experience, I can absolutely say that they are incompetent and inconsiderate of their patients and their ethics are questionable.

World-class physician who treats his patients with warmth and excellent care. Highly knowledgeable…read moregastroenterologist who also is my primary care physician and my wife's. He allows sufficient time during exams for explaining data, results and answering questions with as much specificity as a patient desires. His supportive and focused staff at both the office and same-day surgery center (for such procedures as colonoscopies) complement his superior practice. We highly recommend this physician.

front office were very knowledgeable! Dr. chahil is an excellent doctor! I rated a low rate because…read moreof the person who discharged my mom. Everything was I don't know or call your insurance. she was very unprofessional and I felt like she rushed us because she wanted to answer a message on her phone. Didn't get a name but it was the a lady with short black hair. A simple question about a form I was suppose to sign was I don't know. She said everyone signs it so just sign it. She halfway discharged us and then was calling the patient after us while we were still standing in front of her with questions about the labs and ultrasound. Hope she learns her job better or leaves!

Great group of doctors . Beautiful clean office that is well appointed. Use Dr Khan who I…read morerecommend highly. Staff is caring and attentive.

I changed my gastroenterologist and I got a recommendation of Dr. Mitchell Spinnell…read more This facility is clean, with a balanced decor. Noise: low The staff is friendly and very professional. I arrived on time and was seen immediately. Monday at 3 p.m. The doctor's assistant took my information and was very warm and professional. The doctor... was brilliant in every way. He took the time to talk to me about the procedure and a problem I had during a previous consultation with another doctor. All the information was very clear to me. He is an excellent professional. He reminds me of my mother, who is also a doctor. When I went to see another part of the staff to schedule a colonoscopy, she and her coworker took the time to calmly explain everything in detail and answer all my questions. I liked that they take the time to talk to you and treat you nicell! Excellent experience... Thank you to the doctor and the entire staff... blessings, and keep up the wonderful work you do!

Ridiculously rude front desk. It's as if they were trained to run off new patients.read more

I was kind of a waste of money to see the doctor there. I had some diversified issues and the…read moredoctor advised me to see an ENT, even though it was clearly a stomach issue. And my appointment was at 2 pm and I was seen by the doctor at 3:15 pm. And the other patient was also waiting for more than one hour.

Doctor never showed up for my appointment. Receptionists pretended he was with another patient, but…read morereally just not there yet. Would have been bad enough except the whole time I waited a sign stared at me saying they charge $25 when patients miss their own appointments. So I assume I can expect a $25 payment from them since the doctor didn't show up for mine, right?

Michael Kluger perform surgery on me in 2022. Him and his whole team are quite the professionals…read more They were polite, courteous, and friendly but mostly they were professionals. I'm quite pleased with the outcome. I hope never to need surgery again, but if I do, I hope he can do it. Thank you Dr. Kluger

From the owner: Pancreas Surgery, Liver Surgery, General Surgery, Abdominal Mesothelioma (HIPEC) Surgeryread more