I looked over the reviews and was surprised to view the negative comments about the office staff…read more That has not been the experience of my wife and I. The staff has always processed us through rather quickly. If some people are experiencing a long wait time, it may be because the doctors take their time with patients. An emergency appointment can cut into their schedule and back up appointments. People have to expect that occasional problem and realize that they would also want the doctor to take the time if they were to experience such an emergency unscheduled appointment.

In a world where doctors are busy and have a difficult time really taking time with patience, I…read morefind every doctor in this practice takes time to listen and review with their patience the standard of care and plan.

Kind and patient doctor with an incredible bedside manner. My reason for being there was a rash…read morein a sensitive area. Dr Surick made me feel comfortable and it wasn't embarrassing or awkward

I would like to start off by asking, how is it possible that this Doctor, practice and staff only…read morehas 1 star rating, when they were so nice and professional towards me? I visited his office at 20 Prospect Ave (Hackensack-Meridian Hospital) on the 4th floor, Suite 406. My appointment was for 0900, but I arrived way too early at 0810. The 1st person that greeted me was Piedad, she was very helpful and friendly. She assisted me in completing my forms with a smile. It didn't take long to be called in, and then I met another fantastic staff member, her name is Sadoni (I hope I spelled it correctly). She was assisting me by listing and explaining my medications and procedures, she was very helpful and cheerful. After Sadoni left, I met Raquel, a young medical student with bright future ahead of her, she is smart, capable and patient. After a thorough conversation with Raquel, Dr. Surick stepped into the examining room. He's a knowledgeable and respectful physician, he listened to my concerns/needs and he addressed them appropriately. Also met a fantastic and kind young lady by the name of Yosria, she helped me with finalizing the process; e.g., paperwork, scheduling, etc. I will be coming back for a colonoscopy that's way overdue. This practice deserves a 5 star rating due to its magnificent staff and outstanding physician.

The most intelligent, thorough and caring primary care doctor in the state of New Jersey. I'm a…read morepharmaceutical rep and have covered almost all of the state and NYC, and I can attest that Dr Pondo is the best of the best. He is so knowledgeable about every disease state, and will walk you through the science behind what is going on in your body. He is so thorough and gets to the bottom of your ailment. He is not one of the doctors who will let you walk out the door without an answer! And his main priority are his patients. He is always going above and beyond. Cannot recommend him enough! I moved from the area and drive an hour north to see him!

Kind and intelligent Dr, always concerned and has an answer, Very reassuring as well. His…read morereceptionist is always helpful and accommodating,

Dr. Kashkin is one of the most thorough, compassionate, and knowledgeable physicians out there. He…read moretakes his time with every appointment and always listens to my concerns, whether about a medication or allergic reaction. He then works with me to find a solution, rather than dictating what I have to do. You couldn't find a better doctor. His staff is also very caring and helpful.

I have been a patient here on and off for years. No one - truly no one - has helped me feel as…read morehealthy as Dr. Kashkin. If you have breathing problems, you probably have anxiety around breathing too. Dr. Kashkin has never made me feel like my asthma "isn't bad enough" or that it's "well controlled". And Terry is kind enough to remind me that if the reason my asthma is well controlled is because I stay inside all allergy season, then improved quality of life is a positive medical outcome. Don't waste your time going anywhere else.

Dr. Ghacibeh and his team were absolutely amazing in helping our infant son. He unfortunately had…read moreuncontrollable spasms which, due to my family history, we thought may have been epilepsy. After multiple EEG tests, Dr. Ghacibeh was able to determine he had a very rare issue that was curable with simple medication. 2 months later, he is completely issue-free. While we are extremely grateful that Dr. Ghacibeh could solve the issue, the main thing that impressed us was how kind and helpful him and his staff (Safwan and Lyndsey) were throughout the whole process. It's not easy doing this for an infant but they were beyond caring and professional during everything. Our son was comfortable the whole time, thanks in large part to the care that everyone showed. I cannot recommend this practice enough!!

Although my neurologist is the greatest, her practice, not so much!!!…read moreThere is no live access to anyone. No one calls back If someone ever calls back, no one at this office can answer the questions asked! They tell you they will have someone that can help you call you back. That never happens This is the most unorganized office I have ever dealt with! Try speaking with the office manager, Lol!!! Still waiting...... going on three months! The only way to get someone to call you back, Don't pay the bill

Dr. Tancer is a very qualified family physician and Osteopath. He is fantastic with neck and back…read moreissues and will listen to your questions not rushing you out of the office.

Horrible horrible doctor!! He diagnoses everyone with ASTHMA!!!! I ended up in the hospital with…read moremost DEFINITELY NOT ASTHMA!!!!!!!

The doctors are good, but the office staff has made it nearly impossible to access proper care…read more My doctor at Bergen Medical ordered an MRI and told me to see him again to review it in 2 weeks. Unfortunately, it has been 2 weeks and the referrals department refuses to submit the required forms for my insurance's prior authorization. I have gone back and forth with the office, and no one I speak to can provide an answer as to why they won't submit the forms. I was initially told when I called the office that my MRI had been authorized and I could go ahead with scheduling. I scheduled and my husband took the day off to bring me for the scan, but then my insurance told me I was NOT actually approved. I called the office again and I was told yes, the pre-auth process had not even started. I clarified with the referrals department to make sure there was nothing further they needed from me. The woman I spoke to rudely told me that it hadn't been done because she assumed I'd be using Pascack Valley for the scan (even though I had already confirmed with Pascack Valley I was going elsewhere, and was told I could schedule anywhere.) I checked if there was anything else she needed to submit the forms, and she said no and confirmed she'd submit it "now." Days later I call Bergen Medical again, and am told that the pre-auth process STILL has not begun. I am promised to get a call back about this in 2 business days to explain why I am being given the runaround. So of course two business days plus a weekend go by, I call Bergen Medical back, and yet again no one can help me. The forms have STILL not been submitted, despite the multiple calls and confirmation from the referrals department that it had been submitted the week prior. I don't know what else I'm supposed to do when my doctor has ordered a test and his staff won't submit the forms. I am genuinely baffled.

Such a great practice with amazing doctors and nurses. Everyone is so professional and kind. It's…read morealso convenient to have so many great specialists under one roof. The location is easy to get to with lots of parking. I only took one star off because every time I come, the phlebotomist does a horrible blood draw that bruises up my arm for a week! This is the third draw I've had with the same annoying result. I really just wish he would do a better job so I don't look like I got beat up going to the doctor.