She reported to the state that I did not have insurance for a few days, which resulted in my license being suspended and me having to pay a fine. This situation could have been handled better with proper communication and verification. read more

State Farm has been my ins. company for years. I moved to Miami in mid August, I needed to get renters insurance. After 2 weeks of moving and settling in my place, Hurricane Irma was coming upon us and I had to get my ins. pronto. I called 2 agencies in my Miami area. (Tuesday after Labor Day) The phone lines were busy which was understandable, after a few attempts of trying get through I left a voice mail at this office (which I normally don't like to do because I never hear back from businesses). Guess what.....I received a call back!!! Mily Tejada was the rep that called me, she got right on it, we were both online she was sending me docs to sign and I was sending them back. She made sure that I was going to be insured before the day was out. All this started around 2pm, I was fully insured and ready to go by 4pm. (The only delay was in the lag time of getting documents downloaded) Mily exceeded my expectations, she was very knowledgeable, professional and kind. Happy Customer!!! :-) Highly recommend!!! read more

This is a disappointing review to write. I've been a State Farm customer from birth. My parents were customers. Our agent was a friend. As I started to take on responsibilities of my own, I stayed with the company -- seeking out either the closest agent or the one with the best reviews. Eight cities and in every one of them, I was a State Farm customer. So, it was to be the same in Miami. Things started out well. Upon my arrival to Miami, I found Iris Lopez's office and Suzette. Suzette was a phenomenal agent rep. After eight cities and [redacted number of] years as a customer, I had encountered many. Suzette was knowledgeable, friendly and TIMELY! Little did I know back when we first met that these were characteristics not wide-spread amongst the business population of Miami. During the course of my stay in the 305, unfortunately, Suzette left Iris Lopez's office. I was pretty bummed at the news but I wished her well and kept it moving. After all, I'd never really needed my insurance. It was just there as... insurance. Fast forward to my last week in Miami. I made it; I was getting out. But the city wouldn't give up without a fight. Literally, a week before I was scheduled to fly out, a series of events led to me losing my car -- my prized vehicle of 21 years that had seen me through most every stage of my life. A loss like that was devastating. Adding insult to injury was the fact that when I actually needed my agent... she was nowhere to be found. I called. I emailed. Nothing. I was leaving in a week. My car's status was unknown. I didn't know what was happening... and I received no service. No help. After being a brand-loyal customer for [redacted number of] years. What was happening? #Miami It just so happened that I *was* moving and being the Type-A individual I am, I already had an agent in my new city. Even though this agent had nothing to do with my current mess, I called her after not knowing what else to do. You know what she did? She handled the situation. She three-way called with me. She cc'ed me on emails. She got dates, numbers and information for me. She wondered (aloud) why I wasn't getting these answers from my people on the ground in Miami. She was my godsend. But for her (my current Nashville team), I would have been sunk. But even with her, I found out that my Miami office sent my car to a chop shop, rather than a dealer or mechanic for inspection. My Miami office gave me inaccurate information. My Miami office didn't call me back nor did they email me back with full answers to my questions. The claims office that 'handled' my car was just as unresponsive and unhelpful as my local counterparts. The entire situation was troubling. I'd never had such a frustrating, troubling and non-responsive insurance experience in my life. Not to tell tales out of school, but my Nashville rep/agent was confounded over what was happening in Miami. They even went so far as to offer to take the whole thing over even though it had nothing to do with their office. In my time of need, I did not have a good neighbor. No one was there. And, things just got worse. I suppose it's fitting that my last experiences in Miami as a local were so bad. It really put the cherry on the [redacted] sundae that is that the Magic City. read more

They are amazing super friendly family orientated customer service that is out of this world !!! Even when I got into a car accidents they called me to check up on me and make sure that I was okay.. and every time I talk to them on the phone it feels like if I'm talking to family.. I would never replace them they are unreplaceable!!! read more

The State Farm Agency ran by Iris Lopez is Top Notch. If you are in Miami and in need of great customer service with great rates stop by asap. Mily assisted me and I am grateful for her. Thank you all for your service. Rod Brown read more

I wanted to take the time and write a review for this agency. I had the pleasure of working with Marisol, she was very knowledgeable, honest, efficient and personable. This is the kind of service that makes the difference when picking one agent over another. Thank you Marisol for all your help. read more

I highly recommend this agency! Karla Castillo is the agent who helped us. She walked us through the process of obtaining a homeowners insurance policy and thoroughly explained our options and savings. I'm extremely grateful and very pleased with her services. Thank you Karla! read more

Great, fast, reliable service...Would recommend to family and friends in a heartbeat!! Iris Lopez and Milly have been wonderful!!!

Mileidys was friendly and helpful on the phone as well as via email. She always got back to me in a timely manner. I recommend them!

I am so happy State Farm's corporate office matched me up to Marisol and this State Farm office in South Florida for Car Insurance. Marisol is always a pleasure to deal with. Marisol makes all steps very easy, she is informative and always easy to get in touch with. I highly recommend this office and can't say enough about how great Marisol and this office is. read more