My first experience was terrible. The repairman, Ali, came to fix my LG dryer. It was working, but it wasn't very hot and needed to run twice to dry clothes. Ali took it apart and said one strap was slightly damaged and a fuse was faulty, totaling $500. I said that was too expensive; a new model of this dryer costs $670 in Lowe's. His manager said he'd lower it to $350, which I accepted, mainly because my tenant needed it fixed urgently. However, even after Ali's efforts, the screen's "change filter" alarm was still on, and the temperature still wasn't hot enough. He tested both the normal and high temperatures and both were in the 90s Fahrenheit. I checked ChatGPT and it says the normal temperature is 130-140 degrees Celsius. I explained these two points to their manager, who became very impatient, saying that's how the temperature is supposed to be. He accused me of not wanting to pay and threatened to call the police over the phone. I had cash ready. I didn't expect it to turn out like this. The alarm is still on, and how can my tenant use it if the temperature isn't high enough? In the end, it turned into me refusing to pay, which made me so angry. Even when the police came, they didn't care. After all that fuss, I agreed to take the replacement parts and buy a new dryer. But my dryer completely stopped working! (The fuse, which was supposed to be connected, was broken and they put it back in). The manager kept emphasizing that this was a big company, but having been in business for many years, I can tell the company is still a family business. The manager's business attitude was terrible. The judge was a jerk and spoke rudely. I never owe money; my credit score is 767. But in business, I believe in fairness and reasonableness. I advise everyone to be careful with this company, as their prices are very high, almost the price of a new product. However, their quick response was a good thing. Ali was also a nice person. read more