I reported this gym to the Department of Justice. They will ghost you when you request to terminate…read moreyour auto renewal. they have a history of charging people past the termination date of the contract.

This is my home AF. I have been here since it opened. It's very clean, has plenty of weights and…read moremachines. The members are very respectful. They wipe down the equipment, throw out the wipes and rerack the weights. It's the best AF I've visited.

Its not a terrible place to workout but the music there is ridiculously loud. Can't even hear my…read moreown music to whatever awful tracks they're blasting throughout the place. It's mainly what caused me to end my membership. Then upon trying to cancel my membership, the two idiots at the front desk working that day just looked at me and said alright and didn't make me sign anything and just let me leave. I should've known something was wrong with that. Come to find out I was still getting charged months later and they never canceled my membership

Ok, this planet fitness by far takes the cake!!! Brand new state of the art machines and the…read morebathrooms are nice and spacious, sectioned off and the smell is so delightful! It definitely gave me a home feel. The showers were the best, like HUGE! They had actual glass doors so you're not touching a shower curtain that seems like it has been washed in a while. Water could have been a lot hotter but with it being 40 degrees outside, it's expected. I like how the cardio and weight machines were sectioned off as well as the stretch area. It wasn't one big room. The Black Card benefits were nice and private also. Great customer from the young lady at the front desk. And for the cherry on top,... they sell CELSIUS! Lol great job Smithfield location.

I've been to a lot of PF locations (a black card benefit) and I was disappointed in this one in my…read morehome town. I come to Wilson often, but this is my first visit to this PF. There was dust on the in corners and on equipment. There were old spills that had not been cleaned up. And worst of all the men's bathroom had a toilet that looked like it had not been cleaned in a while. The dual big roll toilet paper dispenser had not been serviced and was about to run out. And who designs a restroom with no lights right over the sink & mirror. I didn't say anything to the staff because I got the feeling that they weren't interested in customer feedback. Other locations have some very clean gyms, Wilson deserves no less. The equipment is good and the guests were friendly ... hence the 2nd star.

Been to a ton of PF locations this past few months and I gotta say, this is the most awkward of…read morethem all. The staff are for sure hit or miss, mostly miss. They are either just hanging out at the front counter either focused in talking to each other or (mostly thus) playing on their phones or nowhere to be found. Walk in, you might be greeted with a half hearted "welcome" from the side of their mouth but typically not acknowledged at all. On more than one occasion I have had to go up front to request paper towel dispenser to be refilled. Also, want a chair or bed for PF Black? They are often just on their cell phone and won't even notice you walk up to counter.

Alway clean and seldomly pack full of people. Everyone is friendly and a great place to workout…read morewith people who are there to workout.

Great gym, owners are very nice. Good selection of energy drinks and protein snacks. Open 24/7 365read more

They have great fitness packages for you here whether you want to sign a contract or not. They have…read moreany machine you can think of, plenty of cardio equipment, plenty of tanning beds, shake counter, clean showers and locker rooms. The owner is friendly as well as the staff. Like most places, if you sign a contract, you are obligated to it and all it entails (some people's reviews on google don't seem to realize that when signing up). I have been a member here for years and have never had any issues!

So recommended!!!!!! Loved the gym love the equipment they have it all!!!! It's a great gym. The…read moreowner Wendy was amazing. Definitely if you're in the area, this is the gym to go to.

Super friendly staff. Great environment. Good size facility. Family friendly environmentread more

Great social club, lots of talking and social interaction. Which is annoying when your attempting…read moreto work out. Wear ear plugs and head phones and you may be ok. If you want a place to meet people and talk this is your place.

Love HOTWORX! I started going when I lived in Raleigh and fell in love. When I moved to Wilson, I…read morewas devastated to have to cancel. I was so excited when I found the opportunity to workout at one again in Wilson! I was postpartum in April 2024 and not only got in the best shape of my life, but enjoyed the workouts and it helped my new mom stress so much! I have always and will always recommend HOTWORX to everyone!

I went with a friend to try this place out. It was supposed to be a nice relaxing workout but all I…read moreheard was a baby/toddlers shrieks and screams!!!! Apparently the owner decided to bring her child to work. During the whole workout you couldn't relax or even hear the virtual instructor for the shrieks and screaming- then her saying "we don't scream/shhhh". I decided NOT to join because I feel that was so unprofessional. I get that you are young and you have a family but think of it this way-how would you feel if you came to workout, relax and have a good workout-but you can bc you have to hear somebody's child screaming!! It's freaking annoying!!! Also, I want to note I went up to ask the young lady a question at the front. I look over and see the owner not even looking up- texting on her phone while I'm standing up there waiting for an answer. I feel she's extremely snooty. I'll stick with Planet Fitness! I'm not trying to be mean, but if you have a child either stay home with him or either put him in daycare. For the membership price of this studio, which is pricey you should not have to hear a baby shrieking and screaming during your workout!! Keep your baby at home!!! My friend says it's not only during the day but it's in the afternoons/evenings as well!!! I come to the gym to get away from my children not to hear another's persons child screaming at the top of his lungs while I'm trying to work out!!! Hayley get a babysitter or stay at home!!!!!!