10/10 great company! With great products! There might be a wait for some of their products, but it will certainly be worth it. Talked to Jacob on the phone about their dumbbell options and he was extremely helpful in guiding me through the whole process and why their brand is the top choice. Can't say enough positive things about the customer service! read more

I have purchased (6) times from Ironmaster. (4) in person I live in Washington (2) Phone orders. Scott called me back this morning (I normally won't deal with Scott) because he was not truthful in the past. He told me to shut up and listen. He said we no longer honor Military Discounts (10 percent) but they would honor it because I've received it on all of my previous orders (roughly $7500) I said to him that this would be the last order I place with Ironmaster because I am retiring to Panama. He went into a (Political Rage) saying: You sound like (A No Good Liberal) they all want something for nothing. WOW WOW WOW - I told him that I'm not a Political Person. I've had some issues with their plates being consistent on the hole size. He said that I must have purchased some old inventory. I had to purchase other handles from Kensui. Ironmaster is imported from Taiwan. My Ironmaster Super Bench Pro inside the tubing is Very Thick Rust. I will never again purchase from Ironmaster. No Respect (6) time buyer No Respect for Military Vets (I Volunteered) No Respect for (No Good Liberals) Whoever they are? Scott said that he wished that (All Of Them No Good Liberals Should Leave The Country) WOW WOW WOW - I just let him go because he told me to shut up, disrespectful, while he wanted about (No Good Liberals) Thank You Scott for showing your true colors. It was so nasty that I have to share this. I was in Industrial Corporate Sales for 30 plus years. Stick your rudeness and your politics where the Sun Don't Shine SCOTT. read more

Like many have said, the product is great, but the customer service is something to be desired. I wanted to give them a 1 star because of the CS, but it's a good product and it's not the owners fault his rep is too comfortable hanging up on customers. Also, be sure to account for everything in your Ironmaster shipment, my dumbbells were missing weight, that's on me, I didn't notice for year and a half until I needed more weight, but Ironmaster offered me nothing. Whether it's 30 days (their return policy) or 3000 days, my set came short. They could at least gave the weights to me at cost. I also gave the customer service guy I was talking to for the owner to call me. We'll see. Again, great product, poor customer service. And the guy even told me, "the customer isn't always right". So potentially losing future money from a customer, over $64.00. read more

Ironmaster - Fitness/Exercise Equipment Near Me - Monroe, Washington

I recently bought the IM2000 with a pec dec attachment. Due to an injury, I only recently got around to setting up the product 45 days after receiving the boxes. While the IM2000 is excellent, the Pec Dec attachment is of low quality and overall extremely disappointing. While the 30-day return window has passed, I reached out to the IronMaster team and was hoping was some flexibility, especially since I spent over $3000 with them and wanted store credits to get other attachments, but their rep, Scott, refused to provide service and I'm stuck with a subpar $350 attachment which is very disappointing. Unfortunately, I disassembled the device and the photos don't show the extent of the failure. read more

Ironmaster - Fitness/Exercise Equipment Near Me - Monroe, Washington

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Superior products for the price that they charge, and they back each and every one of them with a great warranty! In addition, their customer service has always been great and respond to all of my inquires in an extremely fast turnaround. I built 80% of my home gym with their products and I have no regrets nor do I have any issues with any of their products. Keep it up Matt and the team! read more

quality home gym equipment.. i opted for a package that came with a pair of 75 pound quick lock dumbbells, dumbbell stand, powerbench, chin up bar, dip bar and crunch bar.. well worth the money for my small home gym.. you can easily drop in here and save on the cost of shipping read more

I decided to convert my garage into a gym and thus bought some Ironmaster products like the bench, quick lock dumbbells, bench accessories etc. The products themselves are of high quality - however, their customer service leaves much to be desired. Multiple emails to the company for follow up requests (e.g. I wanted to buy additional 2.5lb plates for the QL dumbbell set and emailed them via their website to ask for a quote) have gone unanswered. Disappointing, especially compared with a company like Rogue that is super responsive. Great quality products, but substandard customer service - hence taking off two stars. read more