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    Irving Convention & Visitors Bureau

    4.0 (1 review)

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    4 years ago

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    G2 Secure Staff - Info

    G2 Secure Staff

    3.0(2 reviews)
    1.2 mi

    Arrived at the Hawaiian Terminal for our trip back to the mainland my partner and I brought a ton…read moreof stuff back, the plan was to drop me off with 2 check-in bags, 1 carry on and a box of pineapples. As I waited for her to return from the car rental, I decided to see if I can check myself in from an outdoor Kiosk, I was approached by Jordan he was in charge of the Skycap services, I thought it was a bit odd since I am use to the Airlines doing that. I've traveled more than enough to know, but Jordan was really great and helped me get everything I needed, my bags checked, pineapples tapped and we didn't have to wait in any lines. That's when I asked what company he worked for, G2 secured staffing.... They are a third-party service for the airport and airlines, G2 Staffing are bag runners, wheel chair agents, help with passenger check-in, VIP services and they help unaccompanied minors. As I waited for Jordan to get my paperwork ready, I noticed how hard they were working without all the perks. (I.E - airline workers get free flights etc..) They don't get paid much but really put in the work. When I got to the gate, I watched as many of the G2 staff pushing people in wheelchairs twice their size or years younger than the staff, I get it its their job but if you can consider adding a well-deserved TIP!

    Flew into Denver with my uncle who is disabled. G2 was suppose to meet him when his flight arrived…read morehowever they never showed up. The gate agent told us they were coming soon but 40 minutes passed and nobody arrived. I saw a worker from G2 sitting down with a Wheelchair eating chips and drinking soda while resting his feet on the chair. I asked him if he could take us as our flight was leaving soon and it's the last flight. His name was KEVIN with a Cincinnati bengals name tag holder. He claimed to be the Manager for the wheel chair people which was hard to believe. I told him our situation and he said to keep waiting. I even offered to push the chair myself so he could continue eating his chips and drinking his soda (by the way, he could use a diet soda). He refused. I then obtained his name from a coworker who said his attitude is unacceptable however he is the boss. Do not fly United and avoid Denver unless you to meet a guy named Kevin who is obviously on the spectrum. If you're a slacker like Kevin, you'll fit right in

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    G2 Secure Staff - No line for me

    No line for me

    G2 Secure Staff - They are helping with the bags

    They are helping with the bags

    G2 Secure Staff - Inside

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    Inside

    AAA Irving Insurance and Member Services

    AAA Irving Insurance and Member Services

    2.2(23 reviews)
    2.7 mi

    Needs ZERO stars. Today, a family member was treated horribly. My family member went into this…read morelocation to ask a question about cashing a check, and they rudely and VERY loudly were speaking with her about how they had NO IDEA what she was saying and was treating her like she was stealing. This was a lady at the front desk, who did not know how to do her job, and another employee (female) who also did not know how to do her job. My family member asked the lady to please speak softer as she did not want others in the building to know her business. The lady became rude again, although speaking softer, was no help. We will be telling others about this horrible experience and how no one seems to be considerate or helpful. For people being available to "help" others, they sure have no tact or consideration for customer circumstances. They need to take a lesson or two in humility and a training class in customer service. Never again will we frequent this location or AAA in general.

    AAA charged me for a line item on my renter's policy that was not my choice and refused to remove…read moreit. Seems unethical to me that they can charge me for whatever they want. Is there no regulation of insurance providers? By the way, the Irving office had nothing to do with this disgusting levy. The main AAA office was my contact, and I don't know how I wound up at the Irving site, but Irving office probably has the same self-serving policies as the main office.

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    AAA Irving Insurance and Member Services - Creating Members for Life

    Creating Members for Life

    AAA Irving Insurance and Member Services
    AAA Irving Insurance and Member Services

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    Irving Convention & Visitors Bureau - travelservices - Updated July 2026

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