Not sure what the end goal here is with this guy. We have radiant heat and there have been banging…read morein our pipes within the walls for over 3 months. Multiple calls and texts from owners asking him to fix it. The company he uses couldn't figure it out, and he doesn't want the "hassle of finding another company," his words. When questioned why it's taken 3 months to figure out a problem, he then resigned stating the building takes too much of his time. Also, he doesn't seem concerned with the safety of the unit owners. One owner who is a hoarder and other unit owners have complained about the smell and piles of stuff outside his door also leaves pornographic magazines outside his door. There is a camera facing that door but the cameras haven't been fixed in months. Unit owners have asked numerous times to fix the cameras. Again, his response is very nonchalant. Make sure if you paid a special assessment, the work that needs to get done actually gets done. He claims his company performs building management, which by the way I believe is just him, but definitely it's not the result. Anything more than a broken washing and drying machine is too much to handle.

We used Tom at The Avalon for a few years. Horrible follow-up and systems totally outdated, nothing…read moreonline. We transitioned to another company and it was a nightmare due to the way things are handled here and his lack of cooperation. Do not recommend at all.