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    IS Insurance Specialists

    5.0 (1 review)
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    5 years ago

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    Very stressful experience…read more My relatives have been planning this international trip with their dog for nearly six months. Unfortunately, communication with PetLimo has been extremely poor throughout the process. They rarely answer phone calls, emails, or text messages, leaving families with little information and a great deal of uncertainty. However, I see they do have time to reply other bad reviews. What is most frustrating is the apparent lack of compassion and consideration for the families involved. This is already a stressful and emotional process, yet my relatives are scheduled to travel within hours and still have not received a required document. At this point, we do not even know whether travel plans will need to be changed at the last minute. The service is also very expensive. Unfortunately, customers often do not have the ability to choose another provider and are effectively required to use PetLimo as part of the process. Perhaps because of this, customer service does not seem to be a priority. We are now facing the possibility of additional travel to Miami, extra costs, and last-minute changes because of the lack of communication. The entire experience has been unnecessarily stressful and frustrating. Families deserve timely communication, transparency, and empathy, specially when they are entrusting a beloved pet to the process. Based on our experience, our family would not recommend PetLimo if you have other options available.

    My dog ​​arrived traumatized, dehydrated, and starving. Without a doubt the worst possible…read morecompany--they have absolutely no love for animals.

    Town & Country Animal Hospital - Our Little Jeannie passed away here today :(

    Town & Country Animal Hospital

    (250 reviews)

    Today I bring my dog to the Town & Country Animal Hospital, one lady attend to me amazing her name…read moreis Marjorie

    I adore my animals and I'm very picky about where I take them for healthcare. Last year I lost my…read moredog to liver cancer. With a very poor life expectancy after diagnosis, we moved to Miami and needed to find a new veterinarian for her. We were blessed to find this practice and Dr. Michael. The loving Care he was provided did not just prolong her life, it helped prolong her happy and enjoyable life as long as possible. It also helped us prepare to know when going on was not an option. The incredible compassion shown through their care was over the top superb. My most recent visit was to bring my new baby and for spaying. As always, the medical skill and compassion was remarkable. I am comforted to know that my dog's health is being overseen by Dr. Michael. There is one problem with this practice that I do need to call out. I'm a busy person and don't always have time to wait. I understand when I come in for emergency care that there will be a wait, depending on the other other appointments and emergencies being taken care of, but when I bring my dog in for scheduled spaying to drop her off and then return at the time that they tell me to pick her up I do not expect to have over an hour wait in the waiting room. But I did in the morning and then again in the afternoon. Having run a medical practice of my own for decades, I know the importance of valuing other people's time and feel that they do not value mine as well as they could. This is my only complaint, but it is not a small one. I will of course tolerate the wait because of my trust in Dr. Michael but feel that this is something they should work on by having systems in place to prevent weight time when it is unnecessary. I highly recommend this practice for the quality of Care but be prepared for the long wait times.

    Coral Way Animal Clinic

    Coral Way Animal Clinic

    (65 reviews)

    Coral Gate

    I have been coming to this office since 2021, for both my cats. They use to be great and I would…read morerecommend them to others. Fast forward to now and they are so unprofessional and I will no longer give them business. Aug 2023 I came in for a yearly checkup with my cat and to get her vaccines. We came in at 2pm and we saw the vet Oscar Paez in the waiting area. We get into the exam room. And the Vet tech informs us Oscar has left for the day and someone else will see us. This was frustrating because we just saw him in the waiting area and its only 2pm on a weekday. From there on out everything was so rushed and not treated as a yearly exam. All that was done was the weight of my cat. They didn't check her teeth,paws, skin and coat. My cat recieved a rabies shot but the other vaccine I had made the appointment for they did not have. They only had it in combination with another vaccine I did not want. The whole appointment start to finish was less then 20 minuets. I was so upset and shocked at this visit I told myself I would never come back again. Nonetheless having to get my cat in her carrier and come back for the other vaccine is frustrating. The office sent me my receipt and said they would call me for the vaccine when they get it in office. Once I received my receipt for the office visit (same day) I asked for the rabies certificate and they never sent it. Still to this day they never called to tell me if the vaccine was in stock at the office. Fast forward February 2024 I ran out of flea medication for my cat I call the office and they gladly give me a 3 month prescription. My cat has been on flea medication consistently since 2021 and that is in her patient file. May 1 2024 I requested another flea prescription to be filled and I call the office to approve it via chewy and the receptionists said she will speak with the manager and call me back. The prescription is denied and the receptionists tells me Oscar the vet says she needs to come in for a heartworm test. I told the receptionist she came in for a yearly and why wasnt this done if they know she is on flea medication and it is in her file. She said she would talk to Oscar and call me back. Oscar calls me and just starts immediately going off on me on the phone. It was the most unprofessional and hostile conversation. He would not let me get a word in and kept cutting me off. He says she needs a heartworm test and he could not approve the prescription. Which is fine and I would understand that if they had mentioned that in her yearly checkup in Aug 2023 OR when they just approved a prescription in February 2024. He put me on hold multiple times to "check her file" but had no answers as to why she wasnt given a heartworm test at her yearly exam or why it wasnt mentioned when I got the previous prescription approved. He says that prescription should have never been approved. I tell him theres a misconnect on what is going on at that office. And all of this is not adding up. He HANGS UP on me and said he has to "go into surgery." At this point it feels like a scam; along with the level unprofessionalism between client and patient. I call back and tell the receptionist email me my rabies certificate so I can go to a different veterinary clinic. She says that should have been printed out for me (never was.) She sends me the rabies certificate immediately but at this point its 9 months later from her vaccination date. The level of unprofessionalism is unbelievable and I will not give them anymore business or referrals. I never asked to speak to Paez on the phone, he called me on his own and just went off on me. The turnover rate of vet techs and receptionist is high at this office as it is always someone different every few months. *DO NOT RECOMMEND*

    This is by far the best veterinary clinic I've ever been to! The entire staff is incredibly kind,…read morecompassionate, and genuinely dedicated to every animal that walks through the door. The doctor is not only wonderful and funny but truly went above and beyond for my cat. I can't recommend them enough!

    IS Insurance Specialists - homeinsurance - Updated September 2026

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