This place is awful. I've never been treated so rudely. When I questioned why the teller was…read moretreating me this way I was told I was the rude one. Now this was absurd. When I left this teller was yelling after me about how rude I was as I walked out. I'm still in shock over this treatment. Across the whole lobby she was yelling. Am I crazy or is this behavior acceptable now? I can't dream up a scenario where this would be ok. I've heard from others that this credit union was not a good choice but never would have imagined the experience I had. Do not waste your time or money here.

left me hanging too many times, terrible customer service, rude employees, never open. there are…read morefar better options than trunorth, don't waste your time and money

Excellent service, very friendly staff and many options for your money. Missy took great care of us…read moreas she set up our accounts, our online access and the ATM cards. I've never opened an account and had the ATM card in hand at the end of the appointment! The Negaunee branch is undergoing renovation inside and out. We're excited to see the changes that are coming our way. It's already such a convenient location, looking forward to being a long-term customer! Kudos to Missy for helping us get underway!!

my master card and membership were closed without notice leaving my veterans disability with no…read moreaccount to go to until i could set up with a account. Now i'm worried about my mortgage (always paid on time.) I've spent up to 26 minutes on hold waiting for customer service having to listen to non-stop ads, promos ad nauseum.

Stopped in today to deposit some cash in my checking account. I had $240 I kept $60 and had them…read moredeposit the rest. She made the deposit and if left. An hour later they called and asked how much money I deposited?? I said $180... they said ok the teller typed in $160 and and we shorted your account $20 we will go ahead and fix that right away!!! I love their honesty and all around willingness to help!! There is a woman named Tracy that I always deal with and she is just great!!!

From the owner: Drive-Thru Video Teller Hours Video Tellers are unavailable…read moreon holidays & select Saturdays when holidays are observed. Monday 8:00 AM – 6:00 PM Tuesday 8:00 AM – 6:00 PM Thursday 8:00 AM – 6:00 PM Wednesday 8:00 AM – 6:00 PM Friday 8:00 AM – 6:00 PM Saturday 9:00 AM – 2:00 PM Sunday Closed