This is the best financial institution I have ever dealt with. The employees always go above and…read morebeyond in helping, and they were really kind and supportive in helping my college student get her financial footing.

Worst customer service skills ever!!! At least I can give them 5 stars for being…read moreconsistent...consistently rude EVERY SINGLE TIME I CALL. I live out of state and recently had to gather information regarding my account and every person who assisted me via phone was just down right wretched. No thorough explanations, no chipper voice or greeting, completed the absolute minimum required and literally hung up prematurely...WITHOUT a closing remark. Ever teller I spoke to had a monotone depressed robot like voice. Ugh...hoping I won't have to deal with them much longer.

Excellent service, very friendly staff and many options for your money. Missy took great care of us…read moreas she set up our accounts, our online access and the ATM cards. I've never opened an account and had the ATM card in hand at the end of the appointment! The Negaunee branch is undergoing renovation inside and out. We're excited to see the changes that are coming our way. It's already such a convenient location, looking forward to being a long-term customer! Kudos to Missy for helping us get underway!!

my master card and membership were closed without notice leaving my veterans disability with no…read moreaccount to go to until i could set up with a account. Now i'm worried about my mortgage (always paid on time.) I've spent up to 26 minutes on hold waiting for customer service having to listen to non-stop ads, promos ad nauseum.

Just bought a new truck from Fox. My sales guy was phenomenal. The process was so smooth and quick…read more Service has also been the best and is why I continue to make the "trip," from Marquette for all my service. Thanks for an amazing first new truck experience. Please keep my sales guy around. He set the bar very high.

I want to thank , Jerry Taylor for a great experience on my 3rd jeep . Whenever I have a question…read morehe has been great . I found his knowledge on my jeep was a great fit for me . Keep up the great work and service to the customers

Very professional and friendly staff. The bank lobby is very comfortable and inviting. We reached…read moreout to the bank when we decided to buy a home in the area. The process was easy and managed competely by email and phone calls. Coming in for closing was like visiting with friends, where we easily set up new accounts for savings and checking. It was definitely a full-service experience! I wish the ATM network was more robust in the Upper Peninsula. They've added video teller machines that are readily accessible on evenings and weekends. I'm encouraged that UP State Bank is a steadily growing business and look forward to many years of service.

Stopped in today to deposit some cash in my checking account. I had $240 I kept $60 and had them…read moredeposit the rest. She made the deposit and if left. An hour later they called and asked how much money I deposited?? I said $180... they said ok the teller typed in $160 and and we shorted your account $20 we will go ahead and fix that right away!!! I love their honesty and all around willingness to help!! There is a woman named Tracy that I always deal with and she is just great!!!

From the owner: Drive-Thru Video Teller Hours Video Tellers are unavailable…read moreon holidays & select Saturdays when holidays are observed. Monday 8:00 AM – 6:00 PM Tuesday 8:00 AM – 6:00 PM Thursday 8:00 AM – 6:00 PM Wednesday 8:00 AM – 6:00 PM Friday 8:00 AM – 6:00 PM Saturday 9:00 AM – 2:00 PM Sunday Closed