I am writing from across the country after receiving a check with the remainder of our security…read moredeposit. I had been waiting to hear and pretty much got what I expected based upon other reviews and opinions regarding Eric and his company. To give some background, I am a military member who was attempting to arrange housing for me and my family while I was deployed. This was the only option for my family that I could afford due to lack of base housing. When I arrived, I noted the poor condition of the home (roof, landscaping, carpets, etc.). Despite Eric's claims otherwise, about 25% of the window screens were there (mostly bent and damaged) and the others were missing entirely. Luckily, I didn't really care as the summers are mild enough and it didn't become a factor. I'll come back to this. Throughout our entire time renting here a number of issues came up with the home. From plumbing, to door fixtures (many), as well as major dishwasher and oven problems. At one point the back bushes needed major trimming, so Eric came to the house while I was at work and my wife was home. He asked to use my extension cord for his machine. I came home to find the trimmings all over the backyard and my extension cord where he left it - NOT where he found it. That's just a little taste as to the type of person he is. He does things halfway and relies on others to take care of his mess. Fast forward two years and I deploy. Of course, the dishwasher decides to have issues as soon as I leave. This is a major appliance, especially in a house with 3 children. It took MONTHS for them to fix it. Months. Finally is was fixed after multiple visits. Next the stove decides to go. Again, takes forever to have it fixed. It took me telling them that we are resorting to cooking all of our meals in the microwave in order to light a big enough fire under them to care and have it relaxed. I have never had an issue with a property management company in my life - and I've dealt with many. To be honest, I had to go over everything he did while I was there to make sure it was done properly or at least to a satisfactory livable level. Most things I wouldn't even call on them for because I knew it would take forever, so I bit the bullet snd handled myself. Fast forward again to a week prior to us leaving. A team from Keller Williams as well as Aleesha Cleveland come to the house for a walkthrough as the homeowner made the smart decision to sell the property. The house was 99% packed up so I used this opportunity to ask Aleesha if there was ANYTHING that I should focus on ESPECIALLY cleaning. Her words were, "we're not too picky. You don't need to go crazy cleaning. Everything looks pretty good." I pointed out items that I had mentioned previously that were never fixed, to include window screens, and she seemed fine with it all. I asked again if there was anything standing out to her. The answer was no. So my wife cleaned the house best she could, I patched holes and dod various things to make it look nicer and we prepared to move. Our plan was to leave on a Friday morning early. They refused to allow us to do the final walkthrough Thursday evening (even though the house was empty and we all slept on the floor) and told us it was no big deal that they would do it Friday after we left. Due to it being a VERY short notice move, I had to agree to this, despite being very uneasy about it given the poor reputation of the company, especially with regards to security deposits. Continued in the pictures!

Island Premier managed our rental while we were out of the area and the phrase "no news is good…read morenews" definitely doesn't apply to them. Being out of state, we relied on them to ensure that our house was being maintained and well cared for. However, many things included in our contract were not carried out - gutter cleaning, annual walk-throughs, etc. We have had to do many repairs including fixing visible plumbing leaks that resulted in water damage to the bathroom (consistent with long-term damage) and repairing roof leaks. When an issue was reported to them, we'd receive urgent phone calls insisting we authorize repairs that instant as the company was already there to fix it. While we would never decline a repair, advance notice would have been appreciated especially considering the time it takes to get appointment scheduled and the cost involved. I could continue, but you get the picture. Basically - if you have other options, go with them.

Amber was extremely rude and condescending when we met. She was sent as "An appraiser" from Piazza…read moreRealty Property Mgmt, and low & behold, she was with another agent with the last name of Piazza! (No appraisal was done, just a lie to get them on the property and in my home. LOL She basically told me, we are going to start bringing people through your house whenever we please, even if nobody is home! I told her I would rather move out than face that type of invasion of my privacy. She snidely replied (SEVERAL TIMES) You better get busy and move then! After about the 4th or 5th repetition of this statement, I used my outside voice and told her I heard her the 1st time & invited her to leave my property. Upon signing the papers at my new residence, I relayed this info to my realtor & when I told him what her name was, he rolled his eyes.. Apparently she has a reputation.. I will never do business with them or recommend them.

From the owner: Buying, Selling, Real Estate, Property Management, Luxury Properties, Commercial Real Estate, Horse…read moreProperty, Multi-Family, Investment Property, Condominium, Portfolio Building, Rental Property, Vacant Land, Residential, Strategic Planning, Waterfront Homes, New Construction, Agriculture, Industrial, Special Purpose, REO, Foreclosure

We sold two homes and purchased a home with Dave Rehm. Dave is honest, smart, well-organized,…read moretrust-worthy and service oriented. He knows the market in Whatcom County. Highly recommended.

Dave was a great realtor. Helped me sell my house and held my hand through every scary step of the…read moreway. He was great all around, even stopped by the house to help me landscape....twice! What realtor does that? Smooth sailing with this man and highly recommended.

I have to say, for a small place like Burlington these folks sure have the nerve to leave a house…read morein this condition. How tacky and disrespectful towards to buyer of the home and my agent too. Then they have the nerve to leave their sign in front of my house. I made sure I took the time out of my already busy day while going through a personal tragedy to drop off their sign at their office. We specifically asked to completely empty out and clean the house. There was stuff left behind in every single closet and room of the house. Beer caps in the fireplace and a huge bin that they left behind for composting (full of compost waste), plus a dead Christmas tree. But they took their fridge, left us with a broken washer and dryer (which they added on a value of the house and ripped out wooden garden table leaving huge bold spots in the grass. Last time they raked the yard or mowed grass here must've been weeks ago.They said that they would fix the bathroom drain (that was part of the deal), they only must have pulled out the hairs from it. It's still not draining properly. My agent had to go back to the house before signing and rip out the shelves that we requested to be removed. It's a small house and there're already not much room here. We moved across the country with the military and we have plenty of our own stuff. We gave the seller and their agent plenty of time to fix everything and clean up. Took us over two months to close on the house, that's ample amount of time to leave the house looking decent.

I've now had 4 appraisals done on my property, and Heidi's was the only abnormal experience. I paid…read more$700 for a private appraisal and it seemed from the beginning that Heidi was going to rush and did a poor quality job, possibly due to the request not being requested by a bank by just by myself personally. She also sited, "...our appraisal software company is having server issues due to a cyber attack." I can be understanding of delays due to such issues, but feel that she took advantage of the situation and delivered a poor quality appraisal report. Here's a few notes: 1.) She verbally mentioned skipping steps in the appraisal due to not being required by a bank (such as water heater details, etc.). 2.) She used comps from a completely different town and market despite there being comps in the same neighborhood. 3.) She used a different methodology than the other three prior appraisers. What I will say to be fair is that she communicated professionally and was timely (other than the unexpected delay that she communicated about - which i'm guessing made her backed up on work and why she clearly rushed mine), which is why I am giving a 2/5 star review. She also only charged $700 whereas the past other appraisers charged $900. However, the quality of the work wasn't even worth $100, it was clearly sloppy with more than a few typos and errors (that were never corrected). If I could do it again I'd hire someone else and happily pay a few hundred more to have a report done well and on time vs. one that's full of errors and other issues.

Jamie took care of us quickly and was very professional. I would highly recommend herread more

When we first moved here we tried a two other Property Management places first. They were the…read morebigger names around town. The first place it seemed like the owner was the only person working for the company, including doing any and all handyman/repair work. The second place was much different and we thought we liked them a lot. Turns out we didn't, but that's a whole other review. Our experience with this office was quick, efficient and very relieving. My husband called up after looking at a couple of listings he was interested in, spoke with Theresa and told her what we were looking for, and she also offered up a few things we passed over. We're really happy she did, because we are now in a town home that has everything we needed and wanted at a very affordable rate. We initially wanted a single family home, because we really wanted a garage, and she encouraged us to look anyways. SFH were more expensive with less room inside and no neighbors with connecting walls. She understood our needs and found us a town home that had a garage and was at the end of the building, so we only have one neighbor with connecting walls. The neighbor is just one guy, who is almost never home and when he is is super quiet. We've met him a few times in the less than a month that we've been here. He's also really nice. I know you can't always pick your neighbors, but Theresa really understood that we are a quiet couple who like our home to be equally as quite, jets excluded, and said she knew this would be a good fit because we match very well with the neighbors. It means a lot that she would look out more for us and our wants and needs that she did her bottom line. The tenants who stayed here before us kind of messed up the place, and she did an amazing job making sure everything was in clean and working order. Noticing the repair and work orders needed to get this place back in good condition, I know that the cost was just over what she actually made from renting to the young couple over the 6 month lease, but as a responsible property manager she did what she had to do. I can respect that completely. My husband and I are planning to buy a house by the end of our lease, and in the event that we have to move, we have already decided that she is going to be the property manager if we decide to rent versus selling.

This rental management company is the best. Wonderful staff, caring individuals who take care of…read moretheir owners and clients. Always helpful, reasonably priced rentals. I would highly recommend these folks for either rental management or rental property.