My husband and I brought in a number of estate, gold and diamond items to sell. We were extremely…read morepleased with the care and kindness that Sonja and the rest of the staff at Neeter House of Luxury showed us and we were very happy with the amount we were offered! We have sold unwanted jewelry before, at other places, but this entire experience was the best! Please don't hesitate to patronize this fine business! They also repaired my engagement ring. It is more beautiful than ever...so lovely I keep staring at it!

Quality customer service and work! Alex helped me with changing up two matching pendants by…read moreselecting the most appropriate earring clasps! Couldn't have asked for anything better and reasonably priced.

Went to replace a watch battery! Quick, very friendly, and pretty cheap. Did scratch the back plate…read morea bit, seems their tools to open the watch didn't latch onto mine quite well.

Very good customer service, amazing workmanship and the prices are very fair. The man who helped us…read moreis very professional and an expert in his craft. If you need watch battery replacement, go here.

My fiancée took her engagement ring in to have a companion wedding band made for it. She said she…read morewanted to look at the wax mold before the ring was made. The mold was promised to be ready three weeks later. That date came and went with no communication from Jewelry Affair. My fiancée called a week later and the owner explained they were running behind because of snow, which was a lame response (I own a business two blocks away and still managed to take care of our customers during the snow days). He also said his wife had been sick, which would have been easier to be understanding of if someone had at least called us. He said he would have the mold done soon and get back to us. Another week passed with no contact from Jewelry Affair. Three more days passed and the owner's wife left a voice message explaining again that they were delayed owing to snow and her not feeling well. She said the mold would be done in another week. That week passed with no word from Jewelry Affair. I called at this point and spoke to Beth, the owners wife. I said my "patience is exhausted." She said she would look into it and get back to me, again leaning in on the excuses of snow and health delays, this time adding that it's just the two of them (as though their staffing problems should be my problem.) Four days passed with no contact from Jewelry Affair. That Friday my fiancée and I walked into the store and expressed our frustration. Beth explained that she wasn't able to call me back because my name is not in the invoice. She did not explain what kept her from calling my fiancée instead. We were offered no apologies or accommodations. The owner, Rodney, appeared at the top of the stairs to further argue our position and explain away their horrible customer service but could not be bothered to come down and speak with us. I was very angry at this point, and though I did not use profanity and merely suggested they try communicating with their customers, he said I was "being nasty about this." I demanded they return the engagement ring (a $20,000 piece of jewelry). He said he needed it to finish the wedding band, which he had already poured, skipping the agreed step of allowing my fiancée to first look at the wax mold. Rodney said the ring would be done by noon the next day. We came back the next day and the ring was ready. Beth was quite pleasant. The ring was beautiful. It was a better ending to a frustrating experience that should have been joyful given the circumstances. It's too bad, really. The guy is a decent jeweler but, in my opinion, a crummy business man with an attitude problem. We won't be back.

I needed to get my wedding ring sized up. They were able to size up my ring plus get it…read morere-antiqued. It's so shiny now and fits perfectly! I'm so happy with the outcome.

I visit Burton's when we vacation in the area, and am always impressed by the selection - they have…read morea great variety of beautiful jewelry and home items, something for everyone, in every price range. The staff is knowledgeable and helpful. It is always a great experience.

I took an old and valuable piece of jewelry in to be repaired. It was done well, quickly, and at a…read morelesser cost than I was expecting. Some of the staff were brisk and businesslike, some warm and charming. I wasn't shopping for anything, but, while waiting for an estimate on the repair cost, I looked through the store and they have an interesting selection of items. I would absolutely return.

My daughter and I refinished a set of old wrought iron patio furniture. We needed to get four…read moredining chair room chair cushions completely rebuilt. I couldn't get anyone at other upholstery shops to call me back. One place that did call back told us it would take 3 to 4 weeks to complete the job. I'm so glad that Jack at Jerome's answered the phone and agreed to take a look at a sample of the old cushions. He sounded friendly and knowledgeable over the phone. When we arrived at the location on Hovander, he wore a mask and a sign posted required us to wear masks as well. We appreciated that. He took the time to explain what they would need to do (materials and labor), the pros and cons of our options, and then helped us pick the fabric for the cushions. He worked up the estimate while we waited. And he ordered the fabric that day. While he originally estimated it would take a week to complete the job, we were amazed to get a call two days later that the chair cushions were ready for pick up! And they are beautiful. We were so impressed with the quality of his work, the friendly service, the fair price, and the fast turnaround. A five-star experience!

I called a few different upholsterers in the area and got rude service or nobody called me back…read more When I called Jerome's, they answered the phone right away, gave me a quote right away (which was the lowest I got) and was very friendly and explained things clearly. This was the first time I have ever used an upholsterer and wasn't sure what I needed exactly and Jerome's was very very helpful! I would definitely recommend this place to everyone.

Although it took longer than expected it was worth it. My window seat cushions are perfect. Great…read morecustomer service.

Paid $480 for a thin undersized cushion - their response... I needed to take correct pictures of…read morethe thickness. Just the complete run around. Obviously this situation occurs often, as they have procedures for taking pictures of products after you receive them. Would not recommend them at all. Quality is not there for the money

Was looking for a replacement for the diamond in my wife's wedding ring that was lost several years…read moreago. After looking at a couple of the chain stores in the mall, I wanted to check with Borthwick's, mainly because I live in Ferndale, they are local, and I have heard good things. The chain stores tried to upsell me, and would have had to order the stone, and send the ring out for setting. The salesperson at Borthwick's was very friendly and helpful, and showed me a couple options that were in stock in the store in the price range I was looking for. She said it would take up to a week for the fitting, and would be done in house. I left to think about it for a little while, then came back and was able to negotiate the price down a little more on the diamond I wanted. I made the deal, put down half the cost for deposit, and was told it could take up to a week if any changes needed to be made in the setting. Three hours later I got a call and they said it was already done and I could pick it up when I was ready! I went back, picked it up along with an appraisal. The ring looks like new. They advised that we bring it back every six months or so for cleaning and inspection at no charge. I gave the ring with the new diamond to my wife on out 30th anniversary. She was very pleased at the selection I made on the stone, so I'm happy. :)

they lost my scrap gold for half a year or so.. 4 times i went in the older woman (frosted 70's…read morehair) was so rude to myself and my mother and argued with me about my gold until I produced a receipt. still rude (i was going to have them make a ring) i asked her to fix my antique sterling bracelet. she said, "that's mexican. ​they've been coating stainless steel with silver. that's not real." i took my gold and services to another jewelers on Iowa(much better) where they gave me 10x the amount on my scrap gold ghan birth wicks was going to give.they are rip offs my family had been going there for 20 plus years. u can only assume they were ripping them off all along scams. btw, my antique Mexican taco silver bracelet was indeed real sterling. that lady at borthwicks was just a bitch, turns out

I called Gentry's to come remove the agitator from my washer to remove a cape that got stuck. I…read moretried to fix it myself but wasn't strong enough. I recommend Gentry's Appliance Repair for quick friendly service! Family business and local and a fair price.

Had me order parts and then declared they do not have ability to repair my appliance.!!…read moreDo not expect much from Gentry aside from wasted time.