We have been using Grounds Pro for the past 4 years and could not be happier with their service. We…read morehave a 10 zone sprinkler system which we had no idea how to work or maintain when we bought our property over 4 years ago. Grounds Pro sent a crew out to inspect the system (we have a well for our sprinkler system) and "educate us" on the system. The gentlemen who are the face of Grounds Pro could not be nicer, patient or more knowledgeable. The crew just left this morning after getting our system up and running for the '23 season after being winterized (they do that too). At the end of last season we were having problems with a zone that was "pulsing". They promised to address at reopening, which they did. These workers spend a couple of hours working on getting our pump primed and checking all zones. They did not leave until everything was is perfect working order!!! I can't say enough good things about them. Thank you, thank you, thank you!! Also the lady that answers the office phones is the sweetest. ** If you have a sprinkler system and want a reliable company taking care of you, call Grounds Pro, they will treat you like family.

Found Ground Pros when we purchased our home in 2012. Started with irrigation issues then expanded…read moreto landscaping, lawn and lighting as well as all the maintenance for our property! They even helped us to locate a contractor to replace a failing fence/bulkhead during the pandemic. Awesome customer service, will go the extra mile to support homeowners and very responsive which can be challenging in the OBX. If you need help/advice with an overwhelming yard, Ground Pros is the one company to call! 12 years later and the outside of our house is the one thing we never fret over!!!

We contracted on Feb2021 with Southern Scapes Pool & Landscape Design to install a new Latham…read morefiberglass in-ground pool. We met with Tom May about the specifics and he drew up the contract, down deposit made and our target date was Nov2021. Tom said he would draw up a set of plans & get them over to me for review/approval, it was indicated/assumed the plans would be drawn up in a timely manner; the planset was emailed to me in Oct2021. The COVID impacted delivery of the fiberglass pool and it was delayed out for several months. Another email stated we were on the April2022 install pattern. Tom's crew showed up in April and the process began. The hole was dug, pool was set, plumbed and backfilled. The electrical crew showed up and wired everything to the main panel. Concrete was poured for the decking and-at first appearances while it was still wet, it looked great. It was noted that the hand rail cups had shifted position during the pour and troweling. They were moved by the concrete guys while the mix was still plastic, which upset the bond and caused the concrete to chip around the brass cup; they were no longer adhered to the concrete. Approx four weeks after pouring, a crack had developed in one of the deck panels and was traveling in a lateral direction where there was no control joint; it had exceeded 6ft long (visible crack). A second crack was forming from the opposite control joint by the rail cups and was traveling towards the 6ft crack. There were also footprints in the concrete from the concrete crew removing the forms around the mouth of the pool; knee boards were not used to step/kneel on during this process, instead socked feet were used to walk on uncured concrete. Tom came out, inspected and it was determined that the concrete had failed due to a possible improper mix and underlayment. Tom agreed that the whole concrete deck would be removed and they (Southern Scapes) would bear the cost for the replacement. Due to varying schedules, the removal and repouring occurred in Sep2022. A different concrete supplier (CRMP) was used, which is located closer to the site. During the deck removal, the concrete contractor stated he would lay down steel mesh as an additional preventive measure for cracking. On the day of the pour, he stated that his supplier did not have any mesh available, therefore none was laid. Lessons learned/After action: 1: Read the contract closely, if there is a feature/option that was discussed and agreed upon, make sure it is in there before you sign (features/options outside of the standard package). Southern Scapes adheres to the contract and will bring it up when confronted. 2: Communication between contractor and customer was/is very poor, I had to call/text/email numerous times to find out dates/times for onsite events and details. The company does not give periodic updates nor notice when they'll be out to work, they just show up unannounced. 3: Southern Scapes states they do not warrantee the concrete from cracking as stated on their website. Having prior experience working with concrete, I've never had cracking issues after four weeks of initial pouring. 4: There were delays due to supply chain shortages that were very understandable, which I was extremely flexible and compliant with. 5: The overall cost was my driving factor for satisfaction level. There was a great deal of money that went into installing this pool and I expected a highly professional job upon completion. 6: My satisfaction level is very low with the concrete sub-contractor; very poor workmanship on all angles, the final product is typical of a garage floor, not a pool deck. 7: I am completely satisfied with the expert levels of plumbing Tom's crew has and the electrical sub-contractor Tom brought in, very professional and they cleaned up after themselves, leaving no trash. 8: I am also completely satisfied with the fiberglass pool itself, no complaints/regrets on the brand/model we chose. 9: Tom May did honor his word that he would make it right, which he did by replacing all of the concrete at his cost. 10. Working with the co-owner, Christy, was not a pleasant experience. She was more concerned with money and adherence to the contract more than the satisfaction of the customer. 11: Southern Scapes does need to make vast improvements on customer relations, communication, professionalism and workmanship. Without satisfied customers, businesses would not thrive nor survive. 12: Finally, I would recommend Southern Scapes solely based on Tom's action of honoring his word, that carries a lot of weight with me; a man's word is everything in business and elsewhere.

We had excellent service from Tommy from the beginning, when we first inquired about pools, his…read morecompany was the first one to reach out to us. Tommy and his crew were beyond amazing. We meet with him in late spring, he was extremely patient as we changed our minds about the pool lay out, where in the yard to put it and so fourth. After several meeting with Tommy, and 5 quotes later( thankful that he was so patient) he gave us a start date. They actually started the pool a week earlier than what he originally told. Within a week we were able to use the pool. Tommy always kept me abreast of what to expect. I have a beautiful pool in my backyard and I can't say enough about the service and now friendship that he provided!!

Exceptional work & service. Quick responses to questions, did the job right the first time. Highly…read morerecommend. Resonable prices. One of the best in the area.

Nemo and his assistant were responsive, charged a fair cost for installing a new gutter with leaf…read morescreens, and was courteous. I wish these men a great future in their business!

I totally do not recommend this company, if they hire people like Brandon R. Extremely rude,…read moreunprofessional and not committed. If the company can not keep the initiation appointment imagine what would happen if I hired them, I guess I will be chasing them to finish the Job. I called to complain but the lady who answered the phone said she is just answering the phone, and she cannot do anything except apologizing. The Number I called is 252 297 8900 I was scheduled for free estimates today at 9.30 AM with Tech Brandon R. then I got a text he will be coming at 10 AM then at around 10 AM he called and made a lame excuse that he went to the wrong address, and he is about an hour away from me, and it will take him an hour to get to my place. I asked what time he would come he said around 1PM so one hour turned to be 3 hours. Then he said he will give me an estimate without seeing my project and why I am not so happy it is free estimates.

I highly recommend Ace Handyman Services Outer Banks. They responded to my request within a couple…read moreof hours, providing an accurate quote. The technician Jim Kelly showed up on time, was courteous, and professional. The job was completed to our satisfaction. From bid to completion took 48 hours - very speedy.

We have had See Through tackle a number of projects both large and small at our home in Duck, NC…read more Thus far, this has included carpentry, roof work, some "handyman" tasks inside the house, and others. They are great: Very reasonably priced and very reliable. Nick and Kristi have been very easy to get in touch with and really easy to deal with. They are our go-to source for help with nearly anything.

Sea Thru is our go to contractor and their work is always excellent. They have replaced decking…read moreand railings, built custom gates, done outside repairs and inside painting. Communication with office is exceptional providing status on work and answering questions. We highly recommend Sea Thru for their professionalism, dependability and ease in working with them.

recently had Coastline Property Services install seamless gutters on my beach house, and I couldn't…read morebe happier with the results. The team was professional, efficient, and paid great attention to detail. They completed the job on time and ensured everything was cleaned up afterward. The new gutters look fantastic and function perfectly, even during heavy rain. I highly recommend Coastline Property Services for their excellent work and outstanding customer

No good. Had appointment with them. I called the day before, left a message. No call back, never…read moreshowed up to do the job.

My yard was a small job - to clean up all the November needles and leaves, but Cristian was great!…read moreHe did a drive by, texted me a bid, I gave the thumbs up and it was done a couple days later. Very pleased with the care and whole process.

This is one of the best landsscaping businesses on the outer banks. They are punctual, efficient…read moreand professional. Everything they've done for me, and my neighbors, has been top notch. Highly recommend.

They do a fantastic and amazing job on cleaning my pools and my spas on the Outer Banks from North…read moreCarolina. I recommend them for anybody that needs their done.

Poor communication. Would charge for things that were random and not discussed in advance. An…read moreexample are pool signs that were not relevant - they charged $86 for one sign and they are on Amazon for $12! This is one example and when questioned, they did not have time to talk to customers. Every month was a new "expense." I suspect they hit all of their customers with the same expense of the month. Would not recommend.