Had a clogged toilet at a home i am renting. The technician showed up on time and explained…read moreeverything as he worked. Provided information on the septic system and how to prevent further issues. Price was a bit high for me for just a clogged toilet but they were able to fix the issue and the technician was great.

Very professional and fair. I was extremely impressed by the service and integrity of Mr. Rooter of…read moreRichmond. They installed a new gas hot water heater in my home a year ago. I thought they did a great job. The equipment that they installed was top quality and the plumbers who did the work were courteous, respectful of my home and knowledgeable. This year, I had a plumbing inspection by a third party who informed me that due to code, I needed an expansion tank for the heater. I called Mr. Rooter to inquire and they sent the original plumber to inspect. They agreed to install the tank at no cost to me other than for the tank and pipe, which I did not purchase the first time. Very fair indeed and they were extremely courteous during the discussion we had. I would recommend Mr. Rooter of Richmond.

Once again these guys have saved me and my plumbing issues. My water heater cracked and they came…read moreout same day and replaced it. I can't say enough nice things about this company! They really know what they are doing and I am confident that I am paying for quality work. The technicians are always friendly and quite knowledgeable. They are my go to plumbers!

Amazing job didn't try to sell extra and was able to pin point what what was wrong really quick…read more Would highly recommend

No show. Was told plumber would be here between 9-10pm. Waited till 1130 pm and no communication…read morewhatsoever from the plumber. Called company 3x and it was a answering service. Was told plumber would call this 3 separate times and not one word. Still nothing from plumber and it is 830 am. Will never call this company again and I would not recommend anyone else to use them. Terrible customer service.

They came back 3 times and never corrected the drain line blockage problem. I called again and was…read moretold to call back on a Tuesday as they were closed for Memorial Day from Friday evening until Tuesday. This involved having to pay 2 other companies to correct the problem before my original problem was resolved. They did not check their work if they had their would have been no problem.

What I thought was a good honest business man turned out to be a disrespectful crook. He performed…read moreseveral services our property. The last was a pretty big job. Less than two weeks after the job the same problems are happening. When he old is what he did would fix the problem. When advised of the problems he said his work had nothing to do with it. Then when the same problem occurred again he said he was too booked to Followup when we now have two non working toilets, water shooting out the clean out in garage. This is after having our pipes redone by this business, having our main hydro jetted, both toilets snaked and more. His response was so rude and disrespectful I was so taken back. I will have another company look at the wok he did and will pursue legal actions if he was negligent on our job. Don't use this guy! He doesn't guarantee his work. He thinks giving you a discount means he can treat you disrespectfully and do shotty work.

Shawn was efficient and went above and beyond with his work. We hired Shawn to hydro jet our roof…read morevent due to a blockage in our line. Not only did he do this quickly, but he worked around our needs. When we let him know we put our dogs out back, he was happy to get to the vent from the front yard. Shawn then snaked our line after the hydro jet just as a second precaution. And to our surprise, Shawn even cleaned our sink which had sitting water and gunk for multiple days. Shawn was extremely well priced and I would hire him again tomorrow. Would recommend to anyone needing plumbing help! We were able to get a quote from him in a matter of minutes. Give him a call for any plumbing needs!

**STAY AWAY**…read more Requested a quote for disposal and faucet replacement. This person was the first to respond and very quick to set up an appointment. Requested $89 up front to secure appointment. Day of the appointment came and I texted to verify arrival. I received no response. I tried to call the number I was texting. It clearly went to this person's phone; however, it immediately went to voicemail. It has been a week since I've received any communication. I've asked him to simply send the money back, but I'm sure it's long gone. DO NOT USE THIS BUSINESS.

Unprofessional, unreliable, and unresponsive…read more Scheduled service to install gas shutoff valve via Yelp. Did not show up. Plumber called the next day around 4PM, sorry he didn't get the Yelp notice until the next day. Asked if I still need service and said he was available now and his GPS was 29 minutes away from my address . Half hour later or so I got a text asking to send a pic of the current piping so he could get the right valve. Sent a pic, including a yard stick for perspective Over an hour later a plumber named Jason finally shows up, looks at the gas line and says he has to go to "Big Box Store". "Big Box Store" is about a 10 minute drive. Forty five minutes or so later Jason returns and tries a couple of valves. A few minutes later Jason tells me that I have old pipes and the valves don't fit. He has to go to a plumber supply store to find an adapter. At this point it's after 7PM and Jason says he will have to come back tomorrow afternoon. Jason snips the female adapter off the existing flex tube for reference. Then he says to pay him half the quote now and the other half tomorrow. So I get my check book. Jason balks and says he can't get to the bank anytime soon, can I pay cash. I ask for a receipt, expecting some kind of professional receipt. Dude tears off a piece of paper and writes in pencil how much I paid, how much I owe, the date, and a scribble that I assume is Jason's signature. Jason packs up his tools, but not before asking which tools are his and which are mine... Around noon the following day, I sent Jason a text asking if he found the right valve. Jason texts back thanking me for reminding him. A few minutes alter Jason sends me a text to send him a text when I get home from work.. When I left work, I sent him a text that I should be home in 20 minutes. I get home and had not received a reply so I call Jason and get no answer. A few minutes later, Jason sent a text that he will be there shortly An hour later I call for an ETA, again no answer. I get a text that he hasn't forgotten me, but needs to go get fuel. It doesn't take an hour to go to the gas station. An hour after that, Jason sends another text that he will be a few more minutes because he is trying to figure out how to get fuel. After another hour, I called Jason and this time he actually answers. Sorry bud, I don't have any diesel or any money for fuel or smokes. Can't get out to there tonite. At this point I'm not too pleased and remind Jason that he's not the only one without any gas. He turned off the main last night so I don't have heat or hot water. I paid in cash last night. How you does he not have any money for fuel? Eventually, Jason is like "Alright man, I'll go to 'Big Box Store' and pick up a valve". So I had to remind him about going to look for the adapter. I got the feeling that Jason had totally forgotten what happened the previous day Oh yeah yeah yeah, now Jason remembers. So he doesn't have a valve or an adapter, but he does has a cap. He'll be out soon to put a cap on the open gas line in the kitchen. Then Jason laments that he might run out of gas but he will be out soon. Needless to say, Jason never showed. I think he realized a gas valve was more than "The Master Plumber" could handle. So he cashed out and left me literally in the cold Stay away from this guy.

Contacted Sean to temporarily move and cap a gas line in our crawl space so that joist could be…read morerepaired. spoke with John and explained what I needed done. He understood what I wanted done and asked several questions about access, existing pipe, other gas appliances etc. Him asking questions and explaining what may need doing gave me a sense that I contacted the right company who was familiar with working on gas pipes. Sean came by to look at the pipe a few hours later and promptly completed the work then. He will return to reinstall the pipe after the joist is repaire. No payment until then. Great experience and very professiona.

Requested all plumbing in our home be routed in anticipation of many people stopping by after a…read morefuneral. This is the second time we've used Sean, he is efficient and does a great job.

If I could give 0 stars I would. I reached out to have my septic pumped. I was asked my address and…read moregiven a price. A date was scheduled. Day prior, someone called to confirm and told me to have cash. I pulled it out the cash that morning. When the technician called ( we'll after the discussed time) 8-12, He stated it was $300. He arrives around 1:30. At this time, he immediately asks if I was with a certain company for sewer service. I said I am not sure, as I only deal with the water company. He said we'll your pump isn't working and they need to handle this. I was like wow..ok. guess I dodged a bullet. He said we'll I still need a service fee. I'm ok. Sure gas and all. How much? Mind you he did NOTHING...just drove here, got out looked at the box on the wall and left. He said $175 WHAT?? Mind you the entire service was $300. He took $180 gave me no change and wrote a receipt for $175. Ok it's just $5 but that's just being dishonest. I called the office to get clarity, Mind you Noone mentioned a service charge..not once. I spoke to 3 people and Noone mentioned it. I understand compensation for time, but man that's ALOT. The worse part for me was the rude woman that had a horrible attitude with me. As promised I am speaking out about my experience and the rude and unprofessional way I was treated. I wonder how many people they do this too?? In the end I was serviced by the right company and didn't have to pay them anything else. Yes I should have known that it is a free service provided, but air didn't. I have only dealt with them for business reasons in the past not personal. I will never use their services again due to the dishonest way they operate. I hope you all are more informed than I was. Ask about fees up front. Ugh lesson learned. Have a blessed day

Big Thank you to this company right here, they were able to work me in on this busy holiday…read moreweekend. They came early in the morning took care of it the problem. Professional, know what they doing . Highly recommend you call this company!!!. Thank you !!! Danny T

Submitted for service 4 days ago and they were able to get someone out to be easily. Pat was a true…read moreprofessional from the moment he arrived. Gave a quick diagnosis of what would need to be done and after a few signatures was off to the races. He was very efficient and completely my task in about 30 mins. He was very polite and helpful ensuring any and all of my questions were answered. Highly recommend this company.

I wish I could say I had a good experience with A1, but unfortunately, it was nothing short of a…read morenightmare. I called them for an urgent underground service pipeline water leak, and after a $90 "service fee," I was hit with an additional $225 inspection fee--something they failed to mention upfront. So much for transparency, right? The total ended up being $315 just for someone to look at my property. If I had known about these hidden costs, I would've gone elsewhere. The technician, Lee, was knowledgeable and found my leak, but that's where the positives end. The company's communication is a mess. I was told the job would cost $8.3K which he failed to show me official breakdown costs and I'd get my $315 refunded if I went ahead with the repair. Spoiler alert: I never got that refund. After the job was done, I found a competitor who could do the same work for around half the price, so you can imagine how I felt about spending that extra 3K. I probably would have got better costumer service too, anyone would be better than A1. I found myself scramming around billing errors, including a quote with my name misspelled and incorrect details. There was a complete lack of professionalism, and nobody bothered to confirm even the most basic information. The job itself was an even bigger disaster. Tim and Alec, the manager and technician, were clearly skilled but completely lacked basic customer service skills. They told me the project would take 3-4 days, but it dragged on for over two weeks due to lack of communication. And don't get me started on the shoddy work--my driveway was completely torn up for a week. They left their dirty handprints everywhere on my wall and the hacking and slashing of my walls and floors wasn't exactly the "clean" work I expected for the price I was paying. The holes they left were so poorly done that I could see outside from inside my house. Also If I hadn't insisted they at least patch my outside holes up FULLY, I'm pretty sure I'd still be looking at the great outdoors from my living room. The lack of attention to detail is astounding. And now it's my responsibility to fix it as they don't do drywall/flooring repair. Communication was nonexistent. After the leak was fixed, I was told cement would be poured to refill my driveway, but no one ever followed up on when. I waited three days with NO COMMUNICATION. Until I had to call Tim, who was uninformed that my inspection had already passed. Then, after the job was supposedly "complete," the backfill was poorly done, and they left paint-job& debris all over my driveway. They left my yard a mess and then told me it was my job to move the bricks around the new valve box they installed. I'm paying you to handle everything--why is this my responsibility? Unprofessional. To sum it up: the job was overpriced, the costumer service and satisfaction was awful, and the communication was non-existent. Sure, the leak is fixed, but I'm left with a bigger house mess and a bill I regret. Do yourself a favor and get multiple quotes before considering this company. I won't be calling A1 again, that's for sure.

I called this company for Drain cleaning services. They didn't have anybody the day I called but…read morethey made an appointment with me for the next day. The next day came and went they never showed up. I called the office and according to the office manager she claimed that no one had ever made an appointment. I don't think this Company's got their shit together.

Outstanding Job by Matt! This guy would not give up on a very tough clog! Have a very old house and…read morehe had to get creative in order to have his equipment even reach it (it was almost at the street) Very reasonable priced and very punctual! Thank you so much!!!

We have a rental property in Nags Head. My guests notified me about 7:30 AM to let me know there…read morewas no hot water. I immediately went to Yelp and saw Outer Banks Plumbing had a five star rating. I called and left a message. By the time I went into the other room to let my husband know what was going on Shawn was calling me back. By 11:30 I had a new hot water heater to replace my 20 year old hot water heater. He even looked at a couple of toilets we were having trouble with. The price was very reasonable. My guests were happy! I was happy! And I found a new go to plumber. Communication was great! He sent pictures of the old HW heater and pictures of the new HW heater. Very easy to work with!

Shawn was excellent and timely with his estimate and work. He came highly recommended after we had…read morea water leak from old1980s plumbing. He replaced all the plumbing and upgraded the outdoor shower. Thank you Shawn.