We've dealt with Jack several times, and have received prompt, efficient service (washer on one…read moreoccasion and fridge on another) and friendly, helpful advice. HIs rates are very fair. We heartily recommend giving Jack a call if you need work done on an appliance.

I have dealt with Jack many times from a business to business perspective, with no issues. This…read moretime I needed a repair for my personal use. After doing my own research and understanding the repair and ETA for parts I made the decision to repair my appliance, as opposed to purchase a new one. Reason for this is a new appliance would have put me back two times the repair cost. He seemed reluctant from the beginning (I should have taken that as a sign he really wasn't interested in doing the diagnostic or repair, and not trusted him to complete the work - despite previous working relations). I noted a new appliance was going to be twice the price, and explained I would rather complete the repair than shell out additional money for a new one. At the time of diagnostic, he reset something, and "coincidentally" couldn't replicate the issue. He then told me to go buy an appliance that is roughly the cost of the repair; although he failed to realize that unit is a construction spec, one that only developers can purchase. I knew this, because I had tried to purchase one prior to me call ing Jack's in the first place. The minute he left, the issue persisted. Leaving me at square one, with a diagnostic fee, an unanswered text and phone call. I suppose he is only good at dealing with "easy, quick fix repairs".

Professional, very knowledgeable, and helpful. Les has fixed my older appliances with no fuss. He…read morerepairs rather than trying to sell you new appliances. Honest.

My dishwasher stopped working so we called Les. In less than 3 hours he was here and got my…read moredishwasher running. Courteous, professional and very reasonable!

Zero Stars - Incompetent Work, Abandoned Job, $170 Stolen I…read moregave Chris TWO MONTHS to make this right before writing this review. He has ignored every attempt at contact. Here's what happened: Chris claimed expertise with LG dryers. He diagnosed a "faulty roller wheel" and charged us. After multiple texts over several weeks, he finally installed the part. The dryer was LOUDER than before. When I immediately pointed this out, he attempted a quick "fix," then abruptly announced he was having surgery and would send "another company" to finish the job. He literally bolted from our house mid-job, saying he had no time. That was months ago. No other company ever called. No follow-up. No response to texts, emails, or website messages. Radio silence. Here's the kicker: I took the wheel he removed to an appliance parts supplier. They found NOTHING wrong with it. Chris misdiagnosed the problem, made it worse, and then abandoned us. This wasn't a complicated repair - Chris was clearly out of his depth and either couldn't or wouldn't admit it. His complete lack of professionalism, accountability, and basic customer service is astounding. He took our money, damaged our dryer, and disappeared. We're out $170 with a dryer in worse condition than when he started. While I hope his surgery went well, he has no business operating as an appliance repair technician. This is either gross incompetence or outright fraud. Do not hire this person. You will regret it.

Hard working, highly competent and professional. Prompt service with good communication…read more Chris has diagnosed and fixed a couple of our appliances within the last 12 months. He'll let you know whether the appliance is worth fixing or should just be replaced. The honesty is appreciated. I highly recommend this company. Thanks Chris!

Dec.5/23 I called to have technician come and repair the door handle of my Bosch dryer. i was told…read moreit would be $139.00 for him to come out to look and give a quote. He called the next morning and left a message. when I called back, I couldn't leave a mess because his voicemail was not set up. I "you-tubed" the problem, bought the part for $90 and replaced it myself. He called later that day and I told him I repaired it. I'm glad his VM didn't work because I probably saved myself $300!

From the owner: We are authorized by your manufacturer for service and installation. Our technicians are factory…read moretrained and are registered in active trades apprenticeship programs ITA. We service and install appliances. If we diagnose and suggest you repair or replace it, we are able to help reccomend and pick up and install appliances.

Absolutely the worst vendor possible. Orders take a month,…read moreinstallers are incompetent, remediation of issues non-existent. Do not engage with this vendor!

This letter is to inform you that we are not happy with Lansdowne Appliance Gallery's products, its…read morebusiness practises or its customer service. My husband and I are retired seniors on limited income. It took us a long time to decide that we needed to replace our 20-year old kitchen appliances. It was not a decision we took lightly as we realized that it would be a costly endeavour. We went to an appliance dealer which we had dealt with in the past for the replacement of our dishwasher - Lansdowne Appliance Gallery (LAG) in Victoria, BC. We ordered our appliances - all 'Frigidaire Professional' series - a refrigerator, a microwave, a gas cooktop, a wall oven and a Ventahood fan liner - in May 2022. Our account was handled jointly by sales professionals, Edward Petro and Tavares Kudinda of LAG. Even though we were replacing existing Frigidaire Professional appliances with the same branded appliances, we were very concerned about the measurements of them fitting into existing spaces. As it turns out, we were correct to be concerned about the specifications. Even though we had two LAG contractors come over to our residence to measure the space for the appliances in advance, the new appliances did not fit as expected. And, two of the appliances, which arrived on October 12, 2022, arrived in a damaged state. (LAG installers noted the damage and took photos which were sent to LAG head office) The wall oven was received heavily damaged. The door handle is pushed right into the oven door. And, despite numerous calls to LAG, we have had no notification of when the oven can be replaced. Instead, LAG has turned the matter over to a third party, ASAP Appliance Repair which is apparently now the warranty holder for the manufacturer. We have been unable to deal with this third-party in a satisfactory manner. We are not happy that the refrigerator opening, which was measured by both Edward Petro and the LAG installer prior to ordering, is too small and the built-in cupboard above the fridge needs modification for the fridge to fit properly. The cupboard is currently unusable and a finishing carpenter will need to be hired to re-work it. Even though this has been explained to LAG, there has been no resolution to this issue on who will pay for this work. Also, we are not happy that we have yet to get a response regarding the scratches on the fridge door, which obviously occurred at the factory prior to shipping here. We are not happy that LAG has engaged a third party (ASAP Appliances) regarding these issues. It is impossible to speak with anyone except the receptionist or leave voice mail messages that are never returned at this Company. We are left with a kitchen that is unfunctional for us and every time we look at our two damaged and ill-fitting appliances, we become deeply unhappy. This is a very unsatisfactory turn of events especially for the money (over $10,000) we spent. Since LAG requested full payment prior to delivery (a questionable practise at best), our only alternatives are to demand that LAG take back these two appliances and give us our money back since it is still within the 30-day grace period. Or, LAG can replace the two appliances with two brand new, undamaged ones. And, of course, repair our cupboard at LAG's cost.

I called because my washing machine stopped working. The service call was very reasonable $95.00…read morecompared to others in the city and if we went with the service that would go towards fixing it. They were to come out the next day but there was sick staff so they offered, without prompting, 20% discount. Taylor the technician came the following day and sorted out the problem. He worked for a very long time. Taylor was professional and when there was a part that needed replacing he came the next day, as promised and installed. The service and expertise was the best I have ever had. For the work and time the overall cost was VERY reasonable Highly recommend

Dispatch postponed original appointment and gave an alternate time later in the day. The…read more"Technician" was late even for the revised appointment because he sat in front of the house listening to a podcast in his car for 20 minutes. No introduction at the door, waltzed into our house in his shoes, plunked his tool bag on our brand new quartz counters and proceeded. Asked me for a needle to clean an orifice! Switched the various burners off and on and said the burner was dirty and would need to order a whole set of orifices. The problem burner system could be cleaned but it would be expensive and should just order new parts. Do appliance repair people actually repair anything anymore? Total waste of $100. On to the next one!!

I had a foreign object in my dishwasher's sump. My technician got it out and replaced the sump…read morepromptly. However, my dishwasher wouldn't drain afterwards (probably a siphoning issue) and when the tech came back to look at it he left the dishwasher partially unsecured and I found a couple of spare parts lying about. And the dishwasher still doesn't drain.

From the owner: Welcome to QuickFix Appliance Experts your trusted name for home appliances repair in Victoria BC…read moreWhether you are searching for home appliances near me or need urgent help with your refrigerator washer or oven we are just a call away We specialize in fast affordable and professional repairs for all major home appliances in Victoria BC including Refrigerator repair Freezer repair Oven and stove repair Washer and dryer repair Dishwasher repair And more As a local business we proudly serve Victoria and surrounding areas with top quality service same day appointments and no hidden fees Our certified technicians are trained to handle all brands and models with care and precision If your appliance is giving you trouble do not wait trust the team at QuickFix Appliance Experts for reliable and prompt appliance repair in Victoria Call now or visit our website to schedule your service Let us help you get your home running smoothly again