Care and staff on recent visits zero issues, would be a 5 star review... However billing issues and…read morecomplete incompetence of the office staff makes a positive review a challenge. While I have no issues with mistakes on billing, I have serious issues when they make mistakes and expect me to be responsible. Sadly I had to prove the issue, push back firmly and loudly yet they still refused to correct the issue until I was able to show the error. Oddly I got copied on an internal e-mail proving they had an error and the system is "constantly an issue"... So they have issues and know it yet expect patients to prove the errors... Wow! I asked for a followup from management, Nope never happened. So if you use Island Health document everything. Get it in writing and save it. My experience says you will need it.

Everything this hospital has done for me is wonderful. These people want to think Doctors are Gods…read more They are not! They do want they can for a patient and God does the rest.

After a phone conversation with the offices of this practice regarding the unnecessary blood test…read more Which was 2 test last year (after stateing would be going to Medicare in 4 months only needing 4 months of refile approval) was denied and then promptly requiring7 test this time and a mandatory office visit for a prescription refile. Wow that's putting it to us. As we noted the cost would be more than the prior times at 700.00. Did our own blood test thru healthonelabs.com 99.00 When asked why a in person visit was needed as the blood work would be done. It was said quality service. I mentioned more like you want the money, going there in person was not necessary, but would be in order to collect the fees. I was told you can always go to SEAMAR. As it was cheaper and they would do refiled without a visit. Well that was strange reply. As I'm sure if I had never been there they would in fact not do so. What she was implying was that they have lower standards. Which was no even close to what not questions was about. She was just not going to admit that a policy of there's was in fact a way of making money. And if you cant a afford it then your welcome to go else where. Susan's words. This place is about there way or high way. We wont be using them when it is time to assign a practinure to new Medicare policy. There are other doctors that are part of Medicare supplement programs in anacortes that are not part of anacortes family practice.

I grew up going to Anacortes Family Medicine. I saw Dr. Stalsbroten, who is now retired. In more…read morerecent years, I have seen Tari Roche. Both doctors are excellent. Inside Anacortes Family Medicine, the staff is very nice and helpful. The front desk helps with anything you need. The nurses are great, and the doctors tend to run mostly on time. I've rarely had to wait too long - there are exceptions, but emergencies do come up. The clinic is a part of Island Hospital, and they are only a few blocks away from the Island Hospital ER. This is good because sometimes situations call for an ER visit, and the doctors have referred me down there on a handful of occasions throughout my life. Since they are affiliated with Island Hospital, they have good access to specialists for situations calling for one, as well as special testing done in a lab. They use the lab at Island Hospital. There is not one inside the clinic. There is an urgent care facility housed in the same building as Anacortes Family Medicine, and if Anacortes Family Medicine cannot fit you in to see a doctor, the urgent care can - there just might be a bit of a wait. This is very convenient. I highly recommend Anacortes Family Medicine!

I've been going to the Walk In clinic for 14 years. They are great and listen well…read more Denise Johnson

Pros: Wait time was about 5minutes. Not busy…read more Cons: Caretaker gives her name but NOT her title. It's helpful to know whether you're talking to a Dr. or assistant of sorts. I needed care for simple foot pain. The nurse practitioner recorded notes on scrap paper, no BP check or weighing. She examined and ordered an x-ray. No response about X-ray results after 5days.

Two years ago I moved to Anacortes and became a patient at FMA and Dr. Newlon. Since that time I…read morehave discovered it is nearly impossible to get an appointment when you are ill. On all but one occasion I have been told they are all booked up and that I should go to Urgent Care. On my last visit to Urgent Care the nurse mentioned that I was the fourth patient that morning not able to get an appointment with their FMA primary care doc. The management at FMA need to take a hard look at their business plan. Although my husband and I like Dr Newton we have no choice but to move to another practice that cares about their patients best interest.

I'm going to rate this differently, by Dr we see, nurses and Receptionist…read more My 12 year old sees Dr. Cousins- I'm a little "eh". However my daughter likes her and that's what matters. Both Dr. Cousins and Nurse treat her as a young adult and let's her explain what's going on. 4.5 My 4 year old sees Dr. Richards. My son has austism. Dr. Richards is amazing with him. He's patient, nice answers all my questions and generally seems to care about kids. Nurses are also very patient with him and are really nice. 5 I see Erin Rieger and Dr. Garde. I've seen Erin for about 10 years. She seems to care about your needs and is nice. Nurses are nice and attentive 5 Dr. Garde is freaking amazing. If I could have her as my PCP I would in a heart beat. She delivered both my 12 and 4 year old. (Both C-sections ) She's also done a few other surgeries. She's nice and Passionate about her job. Nurses are great to. 5 Receptionists Are polite, nice and typically cheerful 5

Dr. Brianna has provided the kind of care I've always wished to receive. She truly listens to you,…read morelooks at the bigger picture when it comes to your health, not just rushing you through your appointment and prescribing medication's to mask symptoms like lots of doctors have to do because they simply don't have enough time with their patients. This is not the case with Dr. Brianna. She truly desires to figure out the root cause of your health issues. Obviously, finding the root cause of an issue takes a lot more time to figure out than just masking symptoms with medication or even supplements. She is willing to work with you and provides support in many aspects: such as dietary adjustments, lifestyle and home care. I highly recommend Dr. Brianna- and her practice!

The 2 stars are only because Liz the PA treated me really well. That's where this ends. While Liz…read morethe PA there is great, if you're shopping for your own medical care be ready to feel like you're buying a used car. I recently worked with Liz and she was fabulous, but my experience trying to become a member was no different than buying a used car. I was due in September for a quick blood work phone call to check how my medications were working. I was paying out of pocket, and my appointment for this 15-20 minute call in May was $50. I spoke with Alyssa and she explained if I became a member in September, the appointment would be included. A membership is $65. I hung up, prepared to pay and sign up in September like we discussed. They sent me paperwork to sign up for August, not what we had discussed. I let them know I wanted to start in September because I wouldn't be using their services, and that's when the cold unfriendly emails began. Like wtf. First, they said that since my last appointment was in May, no I couldn't sign up until I had another full patient appointment. (News to me) Then, they told me that their prices just went up so no, it isn't just $50 to go over blood work. The tone of the email was unfriendly and borderline rude and it was clear they wanted me to sign up and pay $65 for a month I wasn't even using their services and I'm not okay with that. It sounded like they were making things up to make it very inconvenient for me to wait. This is not a place I would recommend doing business with. I'm seriously disappointed because I liked Liz there, but the way this was handled was not okay. Be prepared to be haggled over memberships if you bring it up. Just no.

I really love this place - Mike Jones has been amazing at getting my migraines under control. He…read morelistens and then has great options while keeping your concerns in mind. I recommend it to anyone who has headaches/migraines.

The following is a letter that I sent to their clinic and never received a response:…read more I had a rather negative experience today regarding the behavior and professionalism of your office staff. When I called your Mount Vernon office to inquire about making an appointment to be seen regarding headache issues they asked what kind of health care I had. I told them and they directed me to call your Anacortes office. When I called your Anacortes office they directed me to call your Mount Vernon office back which I did. The lady I talked to at the Mount Vernon office then told me she would get things straightened out and call me back. I made sure she had my cell number. A considerable amount of time went by but I did not receive the promised call back so for the third time I called the Mount Vernon office again. At this point I was a little bit frustrated, as I'm sure any prospective customer would be, and told the lady who answered the phone that I felt they were pretty disorganized. Another lady came on the phone and informed me that she had called me back within a minute of our previous conversation and left voice mail. I assured her that I had received no phone call and no voice mail (I later confirmed that both my cell phone and my voice mail were operational). This lady went further and accused me of "attacking" her staff. Apparently, when I told the previous lady that I felt that they were disorganized that constituted an attack her mind. When I started to respond to her accusation she abruptly hung up on me.

I heard about ELMM Clinic from a close friend who had a very good experience. I've seen Dr. Brown…read morea few times now, and each time has been immensely helpful and informative. He takes the time to listen to what's going on and helps problem solve to find solutions and work out a plan that works. The staff have always been friendly, compassionate and helpful, too. ELMM clinic embodies the close, attentive care that is difficult to find these days in our current healthcare climate. I would wholeheartedly recommend them!

From the owner: Multi-specialty services include Primary Care, Pediatrics, Medical Weight Loss, Sports Medicine,…read moreWalk-in Care, and TeleMedicine