I have a small house and this was a small job, but was treated like it was their only job. The guys…read moreshowed up exactly when they said they would and were courteous in every way. All the demo debris just disappeared like magic, old carpet and baseboards just gone and everything clean. Some boards had to be replaced and I had some bad stains but you can't tell unless it is pointed out. Very pleased, I would recommend them highly

We had our hardwood maple stairs refinished by Excel Hardwood Floors--they did a beautiful job on…read morethe stairs. They were professional, knowledgeable, and skilled. We were very pleased with the work they did. Esquimalt, BC

These guys reminded us what good service is all about! They greeted us warmly on arrival, gave us…read moreprompt service and were very knowledgeable. Lots of options and competitive prices, but it is the friendly service that will make them our "go to" place for tile from now on!

I wasn't sure what I was looking for today color-wise, and a very rude employee followed me around…read morethe store like I was doing something wrong. I don't like feeling like I'm being rushed, especially not when picking something that will be on my floor for me to look at for years upon years. Took my business elsewhere.

Vineuve Construction did great work on my recent fence and gate repairs. They used excellent…read morematerials, displayed top notch craftsmanship and kept me informed at all times. The cost was under estimate with no surprises. They were a trustworthy and skilled construction team - top rating on the work they did for me.

As a retired developer and builder I was impressed with Vineuve and their approach to building. We…read morehired Vineuve as the Prime Contractor to undertake an extensive renovation of our oceanfront home in North Saanich. Once Vineuve started work we realized right away that we were going to enjoy the project. The teams were great communicators, very skilled tradespeople, and very pleasant to have around. They gave us full real-time access to the back end of the billing and procurement process for tracking costs and delivered a high-quality end product without any issues. I would strongly recommend Vineuve to anyone looking for a high-profile general contractor.

Had high hopes because of the quality and selection they offer. Staff was helpful. Order was…read moremade. Whoever picked order at supplier pulled boxes with different shade codes. Majority of order was very dissimilar to part they got right. Sent email to bring matter to their attention. I was given an answer related to dye lots and shade variations however this answer ignored the fact the code was on the box and only a small fraction of the order had the correct code Why could they not have completed the order from same dye lot instead of mixing it up. Was told nothing can be done. Lesson to be learned is do not leave the store without checking every box thoroughly.

Stopped in on a whim to see if they had any time in better colours than TT, and ended up really…read moreenjoying my visit. Employees were extremely helpful even as I ended up just leaving with some samples. They say the samples can only be kept for seven days but the tiles are so good I'm tempted to keep them for good (joking). Will return for purchase, prices seemed reasonable, and I can't compliment the staff enough for being so charming and patient with me.

We are a gay couple who contacted Baker Plumbing to replace the main water line from the street to…read moreour house. We are not only very disappointed at the quality of service we received from Baker Plumbing, but alarmed and disgusted at the blatant violation of our home, the homophobia we experienced, and their continued unprofessional response. Poor Quality of Work - The work took a week longer than quoted - Their digging broke our lanterns and killed all our mature plants along the path - They discarded garbage and broken tools around our yard (and did not clean it up) - They widened the path to our front door without telling us this would be done - Their job required us to hire a landscaper and hardscaper ($1000) to clean up the mess they had made (above and beyond the path reworking anticipated) Privacy Invasion and Homophobia - Phil, the owner of Baker Plumbing, showed up unannounced on our doorstep a month after completion of work to hand-deliver the bill (they had not emailed or mailed a bill) - On our doorbell camera, we heard Phil say "motherfucking c*cksuck3rs, I know you are home" - The video also showed that Phil had looked in our front window (blinds were closed), and we have video and audio of him saying "I can see you f*ck1ng freaks in there, mother#ck3rs" - We told them not to contact us again or come to our home: they continued to contact us via text and email Phil's Retaliation -We paid the bill within 24 hours of having received it. We left a 1-star review due to their poor work, the extra costs we had to pay to clean up after them, and because Phil had called us slurs and violated our privacy. -We emailed Phil to confront him about his homophobic language. Baker Plumbing called us "slanderous" -Baker Plumbing then posted 4 x 1-star reviews on our B&B's google listing. They have never been guests. The message we are getting from him is loud and clear: I hate gay people so much I am not only going to use slurs against them, but try to sabotage their business as well.

My parents bathroom fixture had a water supply valve fail in their house. Called the very…read moreprofessional owner and he insured us he would have someone out to us asap because they were very busy. They phoned us back and reconfirmed that they would be here to help. Austin was very good! Thank you again! Dave and family.

We hired Daryl this year to install recessed lighting in our two living rooms and later paint one…read moreof the rooms. From the first contact he was very professional and polite. He gave us the best quote out of all the companies we had contacted. We didn't have much experience with the positioning of the pot lights. Daryl provided some tips and insights on how to best space them to create harmonious lighting in the room. The lights and the walls look great and we are planning to add some more lighting in the near future. Upon completion, the house was neat and clean, so we didn't have to do any major clean up of paint or drywall, which is a big bonus for a family with two small kids.

I recently hired Real Rock Design for a complete bathroom renovation, including extensive tile…read morework, and I was extremely impressed with their professionalism from start to finish. From the initial consultation, they were punctual, knowledgeable, and clearly explained the entire process, including providing a detailed and transparent quote. Ivo Sotirov, the owner, is very professional and that really set the tone for the entire experience. During the installation, Ivo's team was respectful of my home, taking great care to protect surfaces and minimize dust. They arrived on time each day and maintained a clean and organized work area. The quality of their work is outstanding - the tile lines are perfectly straight, the grout is consistent, and the overall finish is flawless. What truly set Real Rock Design apart was their commitment to customer satisfaction. They were always available to answer my questions, address any concerns, and ensure that I was completely happy with the results. Ivo and his team's attention to detail and dedication to providing exceptional service are commendable. I highly recommend them to anyone looking for a reliable and professional tile installation company.

Of three tile setters, the staff at Tile Town recommended Ivo Sotirov, tile installation, DBA Real…read moreRock Design. I hired Ivo to: repair, waterproof and install tiles on the outside uncovered deck. I met his demand by paying $2,000. for materials plus $200. for the step. Ivo would avoid answering my questions as to how the deck would be finished. Ivo did no work, hired workers who had NO instructions to repair rot, would tile over rot, and applied NO waterproof membrane. Untreated wood was used to replace 2" x 8" joists and build a 10" step, should be 7 1/2". I received NO reply to my emails nor has Ivo returned to correct and complete this project. The deck required inspection for rot, be removed and repaired; waterproofing, and tiled. These were not done.

A true craftsman. If you're looking for integrity and attention to detail, Ron will deliver. As a…read more30+ year plumber, I've recently worked along side Ron on a few bathroom renovatIons and his abilities are second to none.

Ron installed a backsplash in our kitchen and it is perfect! He began the project by explaining the…read morepros and cons of the glass tile we had chosen and was able to give us a very realistic picture of how it would look and what would be involved in installation. He ran into some unexpected issues including a non-standard stud spacing, but he managed to work everything out. The project took several days and Ron left the work area spotless at the end of each day. He takes incredible pride in his work and is truly an artisan, even going as far as colour-matching the caulk to the grout. I highly recommend Ron and Terra Firma Tile.