Great attention to detail and professionalism! They go above and beyond for their clients.read more

Fast replies to text or emails…read more Greg and Kailah work well together and no job is too big. So far, the CW pool team seems extremely knowledgable about my pool hardward. Deligent and hard working.

Great experience. They were able to come out a few hours after contacting. Unlike other companies…read morethey weren't going to charge me unless they repaired something. Very knowledgeable and took the time to educate on options. Will definitely use for future work.

Josh communicates well and answers calls and text right away! He is also very accommodating and was…read moreable to come over the same day to check the issue with my pool pump! Lance came and installed the new pump and was happy to answer all of our questions and even took his time to educate us about how the new pump works. Very nice people, I just hope that the quality of service stays the same even how busy they can get! The price for the service is very reasonable! Definitely will recommend to others and will use them again in the future!

Thank You BackYard Pool Company..coming promptly and fixing my plaster & resurfing job on my pool…read more Your a 5 company !! great job!!

These guys charged us the price of a gas pool heater and installed an electric one and just kept…read morethe difference in cost. Any issues with the pool that have followed, they are impossible to get in contact with, and ignore all messages. I have sent multiple messages about a pool heater issue with no response. There are many other options out there, I would look around.

We have gone thru a few pool companies, but Alpha is the best. Bobby is a megastar. We also have a…read moreJacuzzi hot tub and that gets serviced too. He is happy to provide information and explanations and showed us something, we had no idea existed (we bought the home). Very happy with Alpha. You pay a little bit more, but it is definitely worth it.

Think twice before hiring Alpha Pools. Our experience involved poor customer service, little…read morewillingness to help when problems became complicated, and service reports that did not match the actual condition shown in their own photos. When concerns were raised, the response was dismissive rather than solution-oriented. Based on our experience, we cannot recommend this company to anyone expecting accurate reporting, dependable service, or genuine customer support.

Dear Kimberly: sorry it took you two years to finally train Dylan and improve on your…read more"certifications"....and we know that Dylan was a new hire with little to no training. Justin finally did take accountability for how poorly and unprofessionally my pool was managed, but that was before he gave me a $4000 quote and then ended service when he became extremely annoyed when I asked for break down of the costs. They boost that their pool guys are so well trained, but after a new pool guy was assigned to my pool the problems began. I was paying for full service $160+ for everything. First he didn't vacuum my pool and told my tenant that he didn't. He didn't vacuum the pool multiple times, I had to call the owner and then he would be sent out again. Then he didn't put the seal for the filter back on so it was sucking in air for hours before I noticed. Then he put twice as much shock in the pool as he was suppose to, based on records and the owner tried to back pedal and say he wrote the wrong amount. This all happened within two months. My pool was then cloudy from mismanagement of chemicals, the water was only a couple years old, as I had drained the pool 3 years prior. Justin told me that no filter was able to filter out the dirt. I was told I needed to change the water and asked if I also wanted a quote for a new pump and filter. I told him a quote would be great but I was in no position to spend over $4000, at which point Justin cancelled my service. The lack of professionalism, and laziness from this company was astounding. I have since SUCCESSFULLY cleaned and maintained my pool since then and I wish I could say any idiot can do it but as you can see thats CLEARLY NOT the case.

Love ASP! Our pool has never been cleaner & clearer! Thanks to Max for doing such great work!read more

Our hot tub was delivered as scheduled . Communication on delivery day with the driver was…read moreexcellent , and the crew was prepared for our challenging terrain . The 2 technicians ( Tyler & Nicolai ) were super professional & efficient . Also great communicators . Thank you Tucson Hot Tub for excellent service from sales point to delivery !

I've had my new hot tub since May 7, 2024 and was taking the time to evaluate the process of owning…read moreand maintaining this unit.  We are the owner of The Iris by Garden Spas and purchased from Tucson Hot Tubs at 2704 E. 22nd St, Tucson, AZ. This was the first and only location visited when interested in purchasing a Hot Tub, felt comfortable at the location and the Staff was Great.  Once we decided on the right size of unit for the space available, the rest was easy with Great Assistance from Dylan.  We had to wait a week for delivery, and the delivery process went extremely smooth with no problems or damages.  Tyler and Sam delivered our unit and were very helpful in informing me of everything I needed to know for success.  Install was an Awesome Experience, Thanks Tyler and Sam!!! Thanks to this Tucson Family-Owned Business for putting my mind at ease at point-of-sale and without pressure of making a purchase.  This location also does repairs on their units as they get older and need Maintenace, and no need for searching for a repair person.  Solid!  Our unit works Wonderfully and is used almost every day and looks Great on our Patio without taking a lot of room.  It's Perfect and the Cover Bracket is the BEST Ever compared to our last unit!  WooHoo! Thanks Tucson Hot Tubs, Steven Ochoa & Robert Chavez Video: https://www.youtube.com/watch?v=uxtrOizkYqQ

Fantastic locally owned company with great employees and service. Tucson Pool and Spa has been a…read morestaple in the Tucson area for many years.

Very nice on the phone and the technician was very nice, however they charged 150 just to come look…read moreat my spa heater.. not touch it, just tell me it is old and needs to be replaced.. maybe took 4 minutes if at all. Definitely a ridiculous amount for literally no legit service. Felt like a money grab. They didn't respond to my email about the crazy amount. They sent an estimate that was way more expensive than it should cost to even replace that system. (I went elsewhere and they did a great job for far less)

Great work I highly recommend this company for pools and he will not doubt in his work and does a…read moregreat job

From the owner: Keep your oasis inviting with our dedicated upkeep and expert cleansing services.read more

Moved into my new home of speedway, and I was BRAND NEW to owning a pond. The home has a huge koi…read morepond - so i called Scott up from az pond and pool. My first call was answered by an amazingly friendly "Sunny", she put me at ease, assured me Scott had built the pond 15 yrs prior and would help me get oriented and keep it working for me. Now 2 months later, the pond is my favorite feature of my home, scott just installed a new pump quickly and easily - and the pond is cleaner and quieter than ever! Experience matters, and scott is the best in tucson in my opinion. Thanks guys! Sunny youre awesome too

This isn't the kind of review I enjoy writing. In fact, it makes me very uncomfortable so I'm gonna…read moredo my best to just give you the facts as I know them and then let you figure it out, but I'm gonna tell you this much right off the bat, buyer beware! I had high hopes. This company had serviced the pond many years ago in the house we just bought. What I ended up getting was two very nice guys who used a pressure washer and a sunk pump to drain my pond and that's it. 75 bucks per hour per guy equaling $150 an hour! My bill was over $1000. I could've purchased all the equipment, including the tubs, pump and washer for far less and done it myself. They couldn't even tell me what kind of fish I have in my pond. I was really disappointed. By late afternoon, I ended up going out and asking when they were going to get to the point of refilling my pond, only to be told that they were still pressure washing out the goop. I said this isn't a pool, this is a pond and I do expect some algae and what not. Only then did they start refilling my pond. And to add insult to injury, they said that "we "have a problem. We! They didn't bring the DEchlorinator!!! When I asked if that might harm my fish or my turtle when being re-introduced to the pond, the response was, "well I hope not"! I couldn't believe my ears. This was a mess from start to finish. To say that I was disappointed in this company is a massive understatement. They told me they installed ponds all the time and direct sunlight and that there's nothing I can do about the algae. Even though shade is the thing to mitigate algae. I asked about plants and other kinds of fish and I expected some of that to arrive with the workers, which did not. $150 per hour.... You'd think that would come with some semblance of expertise, but did not. I'll be honest, I sincerely suggest you look elsewhere if you have a pond and you need some help. I found ponds plants and more off of Ruthrauff and they're amazing. They charge per job, which seems the ethical thing to do unless you're just really trying to fleece people.