We rented a lovely homes from MV Vacation Rentals twice now,…read morethe latest last October. The home was as listed and beautiful, the agent went above and beyond to assist us. Great service two times now. I highly recommend this company.

We have rented here for multiple years without issue. This year, while we had a great agent who…read morewas quite kind, we did not have a good customer service experience. We rented a luxury home for a significant price. We were locked out of our home with my toddler after bedtime because they gave us the incorrect key and not offered so much as an email apology let alone compensation. Further, they had poor communication post-rental and it overall left us quite disappointed. We won't plan to rent from them in the future based on this experience.

If I could give a minus rating I would. If you go with this…read moreagency don't expect much. Customer service.... they failed at miserably.... do yourself a favor.... go with the other guy. There are plenty on the island.

Worked with Sean for many years. Went the distance on-a property in oak bluffs a while ago which…read moredidn't end up working out... but it wasn't because of Sean... he was all over it.. covered every base.. gave us insights we hadn't yet thought of.. always seemed to have our best interests in mind... tireless guy with great knowledge of the local market and very experienced. We will be back for another shot at a property on island. Thanks Sean!

Working with Overtoom Real Estate on Martha's Vineyard was very disappointing. The company is dusty…read moreand out-of-touch with technology and todays' buyers and sellers. Perhaps as a result of enjoying a long run on the island prior to the Internet and review sites like Yelp,com, Overtoom behaves as though they are in a vacuum with a rigidity and arrogance that is off-putting. We were selling in Massachusetts from San Diego, and good communication was key. Our problems began when we discovered ten days before the property listing went up, our realtor, Leslie, was being let go from the company. We were asked to begin again with a new agent after having invested most of the summer in dialogue with Leslie K. (a wonderful and enthusiastic younger Island realtor). Selling a home in Massachusetts from San Diego was no small feat. There was a lot of planning and synchronizing required in order to get contractors in and out, and to time all the repairs within a very tight schedule. We had spent nearly 2 months correspondence with Leslie to make this happen. We received news from Karen Overtoom that Leslie was being let go while on already on-island with a contractor I had brought with me from San Diego. Because Overtoom Realty had yet to spend any actual cash advertising our property, we suggested maybe it would be better for all if we continued working with Leslie, rather than having to bring a new agent up to speed during our crunch time. We had provided all the photographs, taken by a professional, so Overtoom had not incurred any hard costs up to this point. We presented this to company owner, Karen Overtoom, but she was unmoved and unwilling to let us out of the agreement. We accepted what happened as part of business, and gave Karen the benefit of the doubt as we began again with a new agent, "Brenda G." Brenda G. was unenthusiastic about our property from the outset, repeatedly suggesting the valuation of the house was too high. Not totally uncommon for an agent to say if the priority was a quick sale, but we prefaced all dialogue by explaining the sale was not forced and that we would simply revert the home to a rental property if the property could not get what we were asking (about 8% more than the agency had suggested). In the end, we were able to sell the house for what we wanted, within six months, so we were very happy we stuck to our guns and our own research and did not take their advice. We kept pointing out they were sending us "comps" that were not actually comparable, i.e. four bedroom three baths in our zipcode. To justify the lower suggested listing price, Brenda would send us property listings in other townships, or listings with fewer bathrooms, or without a detached outbuilding garage, or lot sizes that were quite different - not true comparable properties with actual matching demographics. After being "up" online for over a month, we discovered the listing on Zillow.com showed a pin marker in a totally different township, about fifteen minutes drive in a different area on the island. It was clear Brenda never bothered to proof the listing and there were inaccuracies in the text description for the property. The listing was unenthusiastic and unimaginative, and failed to mention a number of important selling points. We had asked Brenda to take a few "after" photos of the newly renovated kitchen to update the photos we had had taken previously by a professional. We saw the two photos she had taken of the new counters, leaving open boxes of Home Depot contractor garbage bags and various personal items strewn around. Very unprofessional and indicative of the care we felt she had for the listing. From the beginning, we felt the agency undervalued the house to make a quick sale, despite how we prefaced our objective. We insisted on a list price about 8% higher. Even with the discrepancy, we had a steady stream of interested parties from the beginning. And even with concessions made in closing, we were able to sell the house for far more than had we listened to what was advised. This company needs to learn they are no longer operating in a vacuum because they are located on Martha's Vineyard. They are a poor choice for middle class and lower income buyers and sellers. They provide weak communication and customer service and, in our experience, expend minimum effort selling your home (meanwhile asking the highest commission on the Island). Not recommended.

Robin did a great job helping us through a complex home buying process to get our first home. We…read morehad a number of legal and regulatory hurdles to jump through and she guided us through the entire process. It is clear working with Robin that she knows her business and has seen it all before. It was great working with a real professional and feeling like we were in good hands the whole way.

Niko and his team are terrific to work with! They installed a new driveway and walkway, and it…read morelooks amazing! Niko provided me with a couple of alternatives that were cost-effective and creative. His crew is professional and and always checked in to provide updates and next steps. They always went the extra mile to ensure I was happy with the work; and delivered the project on-time and on-budget. I would highly recommend Niko and his team!

If you are looking to buy on MV I would highly recommend Peter. He represents buyers and will look…read moreout for your best interest. It's always tough to navigate buying but knowing Peter's company has your back helps build confidence.

From the owner: SplitRock Real Estate is a "Single Agency" company specializing in TRUE Exclusive Buyer…read moreRepresentation for all types of residential properties in all price ranges on Martha's Vineyard Island including Edgartown, Oak Bluffs, Vineyard Haven, West Tisbury, Chilmark and Aquinnah (aka Gay Head). We do not ever at any time represent Sellers or engage in Dual Agency or Designated Agency thereby removing any possibility whatsoever for a conflict of interest. Did you know when you contact a Broker regarding one of their advertised property listing; the Broker represents the Seller -- not You? If you, the Buyer, want the same market advantages the Seller will have, hire a TRUE Exclusive Buyer Agent today -- hire Peter Fyler and SplitRock Real Estate, LLC.

Your review needs some work…read more VRBO censored my review. Here it is: Shorelands 44-2 | Condo in Kennebunk Despite having charming photos and even looking "nice" inside; our trip here was a nightmare from start to finish. First, the electronic lock on the door wasnt functioning and we were stuck out in the dark waiting for vacasa to give us access via a hide a key. However, even that key didn't work well and kept getting stuck in the door. One appeal of this property was it's "dog friendly" policy. This enabled us to bring our dog (great right?l. Not really. My friend spent the first evening wiping urine off the baseboards left by a previous tenant. We called Vacasa and they said they would notify the property manager about the urine on the walls and the leaking air conditioner. Yes, the AC couldn't be used without creating water damage on the furniture below it so we opted to keep it off. We really thought our problems would be resolved, but they were not. Our final straw was when we discovered the powerful odor of human urine in the shower. Absolutely foul. Best part? We were expected to stay on the property if we wanted "any kind of refund". I told them I was still in possession of the cottage then went and spent 700 dollars on a hotel for our last two nights. We were reimbursed a measely 163 and vacasa denied that any of the damage we noticed was real. Vacasa will gaslight you if things go wrong. Do not book with them at ANY rental there is available. If you want to find out more just type vacasa and scam into your google browser.

This was a lovely house as shown in the pictures and the amenities offered were a draw for our…read morefamily reunion in North Lake Tahoe. The house itself was clean and spacious. What was terribly disappointing was the availability of the amenities that had drawn us to this choice. When we arrived we planned to use the grill for our dinner. We were surprised to see that it was locked closed with a bicycle lock. Not locked to the deck...actually locked closed. It took us 45 minutes to obtain the code to unlock it so that we could use it. None of the managers available seemed to know the code and much calling around to many people finally revealed it. Later on in the visit we went to use the hot tub. When it was opened we found the water green, scum on the walls and slimy seats. Disgusting and so disappointing! Later that day we went to use the grill again and almost immediately ran out of propane. When I called to see if we could obtain another tank the person texting with me insisted that the grill was somehow linked to the gas fireplace. Clearly this wasn't the case. No new propane could be obtained on the Saturday night so we cooked on the stovetop. Sadly when we tried to keep the smoke level down with the overhead vent we discovered that it didn't work. I blame the managing agent, Vacasa for these inconveniences. Clearly this is a giant organization with many layers and no great communication between them. When we got the rental bill I was shocked to realize that the fees (minuses taxes) amounted to 66.8% of the house fee. Vacasa offered us a 3.6% refund for our lost amenities but when I requested a more reasonable refund they declined and refused to allow me to communicate with the local property manager. The email exchanges about this request involved 4 different people. After doing a little research it seems that this managing company is the largest rental management entity in the business. How sad that they are so incompetent! Or perhaps they have no motivation to do better. From now on when I am searching on VRBO or AirBNB I will attempt to avoid any properties that are managed by Vacasa! When I looked back at the property management agent it was listed as Tahoe Exclusive Vacation Rentals. I guess a little digging might save one some angst.