I rented a very decent Rocky Mountain 10 bike from Oceanside outfitters in July 2019. I rode down…read moreto French creek and took the passenger ferry to Lasqueti island which was fun in its own right ( about a 20 min ride from parksdale to the French creek marina). The ride around Lasqueti is very pleasant with a couple of beaches to stop at and relatively car free hilly dirt roads . There is a hotel /pub at fakes bay where the ferry lands You need a mountain bike or a hybrid or gravel bike with 32 mm plus tires . Suspension is useful for the sweeping corners that are gravel covered with washboard in some spots. I called Greg at Oceanside outfitters about one minute after closing to try and get a bike for the 9:45 ferry the next day. Greg kindly offered to open the store at 8:30 the next morning and I made the ferry with no problem. He also let me drop the bike off after shop closing time , at his beach rental spot. A really nice guy and I appreciate the above and beyond service and the great bike as well. Stefan

From the owner: Get outside and explore the natural beauty of Vancouver Island. Oceanside Outfitters Inc. rents…read morestand up paddle boards (SUPs), bikes and bike equipment at affordable rates. With our product rentals, we offer you the perfect way to enjoy the pristine waters of Vancouver Islands' east coast or explore the nearby parks, rivers and lakes.

So their flyer advertises themselves as BassPro/Cabelas, their website does the same thing, they…read moresell many of the same brands including Redhead socks. Yet, when I go to the Cabelas in Nanaimo and explain that the lifetime guarantee merino wool Redhead socks (bought from BassPro in Tsawwassen that Cabelas sells as well) have holes in them and I want to exchange them. The customer service rep??? says, They cannot be exchanged here." I ask, "Why not?" The customer service??? person responds "Do you have a receipt?" I say "They are a BassPro/Cabelas brand with a lifetime guarantee, with a simply exchange them policy and no receipt is required. Have you heard of these socks?" Her response, "Yes, you can't exchange them here" I ask, "Are you suggesting that to replace the socks you have in stock and your parent company BassPro guarantees for life can only be exchanged if I get on a ferry(2 hrs each way and approx. $75 each way) and then go to the BassPro in Tsawwassen?" " That is the only way to exchange these socks?" "During Covid when only essential travel restrictions are in place?" She says "Yes" I guess the bar is set pretty low to get a customer service position with this organization

Ordered a scope on line (50% off). Order was delivered 4 days later. But then they charge me twice!…read moreCalled customer service who was less than considerate. He commented that I might have missed the deadline for the discount so I had to "convince" him with the email receipt that was sent to me well in advance of the deadline. He then processed a refund. It's now 10 days later and still no refund. Went to the Nanaimo store to return the item but can't even do that as my "refund" is in the system and until it is complete they cannot do anything. So Cabela's is quick to collect your money but frustratingly slow to refund . . . even when they know it's their fault. Sham!

For reasons unknown, this is the only company on the internet that advises it may take "up to ten…read moredays" for the refund to show up in my account. Ridiculous! And I received this message three days after returning the item, so it suggested perhaps almost a two-week wait for my refund. As it turned out, it was a mere seven days. Ridiculous!

Super knowable staff and really helpful. I drive from Comox to shop here. Ten years ago I first…read morewent into this store and had great service and have found it to be one of the best outdoor store on Vancouver Island. If your making a big investment in outdoor gear I highly recommend making the trip to the Nanaimo Valhalla.

Been in here more than a few times! ;) Not bad to deal with…read more Like any firearms store, I typically feel intimidated by staff that know a whole lot.... And I don't... So this stays the same here. Somewhat comparable pricing to cabelas. Watch their flyer For deals. It's worth it

Let's say Walmart, Cabela's and an army surplus had a crazy 3 way and made a baby. Now this baby…read moremay never know who his pappy is. But you know for darn sure that baby came from love, acceptance and exceptional customer service. And times are different now. I saw on discovery channel and baby that had 2 biological dads!? Like a cat !?! Wow....Axe and Reel. You little 2 daddy miracle.