Easy pick up and drop off. The bike was great and they helped fit me to a mountain bike. The staff…read moreare very friendly and knowledgeable about the local riding trails!

Was in Parksville for a week at the end August and rented bikes from this company. They were so…read morehelpful, they added baskets for us to carry our stuff and installed a little dog carrier on the back of my bike so we could take our 4 month old Cockopoo on the ride with us. Exceptional service and pricing (bike were brand new). They even delivered the bikes right to our condo and picked them up. I will definitely rent here again when I am in the area.

There were three of us and it was our first time for all of us riding e-bikes. Heinz was awesome in…read moremaking sure we understood how to use our bikes and that we were comfortable on them before heading out for our trip. Heinz joined us and we were really glad he did as he showed us the route and continued to teach us how to use the bikes. He was extremely kind and patient. I would highly recommend this company. We will definitely return to see Heinz and rent his beautiful, well maintained bikes.

We had an absolutely epic bike ride with the help of Bark Echo ebike rentals. Heinz was super…read morehelpful and professional. Dropped off the bikes on time. The bikes were extremely well cared for which made the experience even better. Highly recommend.

Great e-bikes, good service, easy online booking, beautiful town and nice guy! Great ride out from…read moreGibsons out to Gumboot restaurant in Robert's Creek via Lower Road.

Scott was great, the scooter was great and the price was right!…read more P.S. We had zero scooter experience, and he gave me a quick lesson and made us feel really comfortable. Can't wait to do it again next time I'm on the Coast!

Think twice before dealing with this store- they used to be a hands on knowledgeable place to go…read morebut now more like the big car dealers. Cheery customer greeters but no knowledge and poor listening skills- we were overcharged for work not requested and they won't stand behind the products they sell.

From the owner: sales of new bikes parts and clothes, repairs to all makes of bikes.read more

Rented ebikes from biketheisland.com and enjoyed a trip from cowichan lake to Kinsol trestle. Took…read moreapprox. 3 hours and 50 km. Great trip on a sunny day!

Very well run shop, I would highly recommend going there…read more For bike sales and service .

From the owner: Bicycles for sale & rental; cycling parts, accessories, apparel; bicycle repair.read more

I have never been loyal to any bike shop before. BUT I AM NOW! Bill and the crew at Arrowsmith…read moreBikes, Nanaimo just did me a huge solid. I left the front wheel to my Trek Checkpoint behind in Seattle recently, realized it when I returned home to Nanaimo. I called these guys, and Bill offered to lend me his personal front wheel so that I was not without a ride for a few weeks. Amazing. I love when a community business supports, unconditionally. I am now loyal to this shop only. Much Love, David.

Had a ebike serviced here a dozen times. Today brought the bike in for a flat repair. Was told they…read moredon't service any bike they have not sold. Very disappointed in their attitude. I may not have purchased the bike from them but I did purchase a lot of accessories. likely $3000 spent with them. I won't be back and I will never purchase a bike from them. I'm guessing they had an ownership change.

I purchased a "Test Model" used bike in June 2025. I paid $1800 for it but paid for "fatter" seat…read moreand handlebar extender. I had it for 3 months-ish and started having problem with acceleration as soon as adjusting the level from 0 to any number. The bike was also going dead especially up hill. They took 11 days for the Nanaimo location to put a spacer in the throttle charging near $60. I bring it home and find rear tire flat next day. I find it flat again next morning after filling up air previous day. I bring it to another more local private bike shop as Pedego Nanaimo are closed Mondays. The Bike shop that fixed back tire tell me bike tires had debris in them and the tires themselves were wore out needing replacement. Ya 3 month old bike right? But it was fixed with new inner-tube to use for "now". I was testing bike and the Acceleration issues continued. So I brought the bike back to Pedago Nanaimo store. I was very specific asking for the computer to be replaced "expecting it to be under warranty and put on All terrain puncture resistant tire. Well 9 days later I get call from Pedago Electric bikes Nanaimo stating I needed to come pick-up bike as they were closing store for good. They replaced the tires with nobbies original to bike, not the tire that was on it when i bought bike nor was the replacement puncture proof or all terrain! The accelerator has been replaced despite me not asking for that nor did anybody call asking to replace tires especially ones different than asked for or accelerator replacement. Nothing is "under warranty", so I've got to pay the parts and labour to get bike back. Who buys a $1800 bike with no warranty? I didn't believe I did!!! Calling Police and they would only state it's a matter for the courts. Its not a crime to steal from customers. I wonder if the reason the person closing that store is doing so because the corporate has nothing to do with customers of each store and owners are responsible to pay for replacement parts? Any questions please contact Bunckybear2@hotmail.ca

From the owner: Nanaimo is one of the oldest cities in British Columbia, perfect for biking, with lots of…read morewaterfront paths and a wealth of First Nation history. You can still see historical buildings from its days as a Hudson Bay Outpost, explore its eclectic downtown and its many charming seaside suburbs. Ride past totem poles at Vancouver Island University, or bike onto a ferry to Gabriola Island or across to the mainland. You won't break into a sweat pedaling up to the old city quarter, yet still work up enough hunger for the city's famous namesake bars. Drop by the store, just off the Island Highway, to test ride a Pedego electric bicycle today, demos are always free!

What a fabulous marina store! Owners Carie and Cameron are super helpful and friendly. If you…read moreneed it, they have it. If they don't have it, you don't need it. Fishing tackle, snacks, boat parts, provisions, etc.