Probably fine for very straightforward and easily diagnosed issues but if you have something…read moreoutside the norm of what he sees everyday he will just throw his hands up and say "There is nothing wrong with you." I told my endocrinologist what was going on and she was very concerned, recommended I see another Urologist as soon as possible, and also made a referral to a neurologist. When I called Dr. Lattimer office to see if they could forward my medical record they told me they don't have electronic records. Everything is paperbased. No email. Not connected to any mychart. Now I have to physically bring or mail a written request for my medical record which they will print and hand to me after paying a fee. I think that pretty much sums up how this office operates. Outdated. Antiquated.

I have seen two other Urologists. I have endured many procedures and a past surgery. I recognize…read moreDr. Lattimer is very experienced and knows his field. His assistant Jamie was very professional and obviously experienced also. This office and staff are easily trusted as they genuinely care about the patients. I have been putting off another surgery but after visiting this office and having a thorough exam I feel very good about moving forward with laser surgery.

I was diagnosed with prostate cancer. I chose robotic surgery. I then searched for the BEST…read morerobotic surgery equipment. I also searched for the BEST surgeon to operate the BEST robotic surgery equipment. Dr Gary Peers was highly recommended to me by someone high up on the Intuitive Surgical Leadership Team. Queen's Hospital had the BEST robotic surgery equipment using the D' Vinci technology. I met with Dr Peers. He asked a lot of questions. I was prepared. I made my wife watch a YouTube real robotic surgery video the night before our meeting. Dr Peers asked why I elected robotic surgery and what I knew about robotic surgery? I described three incisions are made in my lower stomach. Two for the robotic arms and one larger incision for the suction and water tubes. My wife jumped in and added a plastic bag is inserted through that big hole. Then the robotic arms placed the prostate in the bag. My wife then described how amazing it was to see the doctor used the robotic arms to loop a string around the top of the bag. Then tie a knot sealing the prostate in the bag. Dr Peers was surprised and happy my wife was also involved with surgery procedure. My surgery was a success. Dr Peers removed all of my cancerous prostate and the area outside the prostate where the cancer was eating through. I did not need radiation or chemotherapy. That was a great outcome. I highly recommend Dr Peers. He is the BEST robotic surgeon in Hawaii.

In the Medical circle Gary has one of the Best reputation…read more He did my surgery and everything was great. Recovery time was faster than expected. Awesome!

So far so good seems to truly care. Front desk staff don't always answer, but return calls it's…read morebusy place at times

My experience with Andrew Sun of Aloha Urology at the Queen's Medical Center was a horrible…read morenightmare that destroyed my self-esteem and killed my social life. I can never have sex again because of the disfiguring job he did when I needed a prosthetic testicle implant. I am a full grow man who lost a testicle to a tumor. Instead of replacing it with a comparable size prosthetic implant, he put in a toddler-size implant the size of a hazelnut and it looks ridiculous! He refused to include me in the planning stages of this out-patient surgery, he never let me see the prosthetic implant he intended to put inside my body, and he failed to properly anchor it in place, so it migrates around inside me like a marble. I asked him use an epidural (local anesthetic) and allow me to remain semi-conscious because of the secretive way this surgery was planned without including me. He emphatically insisted that I be completely unconscious. When I awoke afterward and saw what he had done to me, I was horrified and sickened! I cried for days after that. I've experienced a great deal of humiliation, discomfort and pain since then. HE REFUSED TO ACKNOWLEDGE and CORRECT HIS MISTAKES, and never once apologized for ruining my life. He was rude and belligerent to me (I believe it's because I am a white gay man). I will never let him near me again with a scalpel while I'm lying unconscious and helpless. With the help of an attorney, I want to make sure he never harms another victim. I will have to find a doctor willing to remove this awful implant.

I had an appointment with a female urologist. Not too exciting right? Well I was looking forward…read moreto getting answers for an ongoing "female problem" so I was looking forward to it. The only downside is waiting for over 6 months as she's popular and very busy and having to talk to her receptionist Deena to make the appointment, she's not exactly friendly. Another patient whispered to me she had a problem with Deena's customer service and I have to agree. They are located in the Kuakini Physician's Tower, part of a complex of 3 buildings including a hospital. There is a paid parking garage and they do validate but you'll still pay out-of-pocket. What's most important to know is Dr. Fukuda is well worth the wait. She showed me all the notes she had on my "problem" and asked lots of questions, really taking her time with me. This is not always the case with specialists. Then she took me into the next room and performed a procedure that instantly got to the heart of the problem and provided relief after months of concern on my part. She is caring, concerned and knowledgeable, all important when dealing with serious health concerns. I got an instant answer and what a relief! I highly recommend her.

Dr. Fukuda has an excellent bedside manner, friendly and professional staff, and a convenient…read morelocation. The office was clean and tidy, infection control procedures were on point. She was flexible in scheduling a procedure, and was totally understanding when I needed to postpone. The outcome of my visits with her has been very positive so far. Also, the charges were very reasonable, so there were no nasty surprises when the bill came. In conclusion, Dr. Fukuda is a shining example of what the medical profession should be.

They have about 10 rotating urologists dealing with functional and anatomical issues involving the…read morekidneys, ureters, bladder, prostate, testicles and penis. Noticed alot of older patients in the waiting room because we all start having urine retention problems as we age. Urologists make BANK! Take note, future MDs. As an authorized advocate on behalf of my parent, I was at some appointments with DR. JAMES NG for a BPH issue that causes urine incontinence. By the time they hit their 70s, up to 90% of males have BPH! Father was on oral meds first (2 kinds) but they weren't working. Doctor finally recommended surgery. My father tried his best to research (on his own! With his limited English and computer proficiency) all prostate surgeries currently performed and had an idea of the best ones. When he asked Dr. Ng about the different types, the doctor coldly brushed off dad's questions and did NOT educate or inform dad on his options. He simply said, "I do the TURP. I would recommend the TURP. We don't do those other ones here." The Pali Momi Urology website states "Our urologists approach each patient's care with both medical innovation and sensitivity....to achieve the best results while minimizing pain and recovery time. [Our] urologists offer a multidisciplinary, innovative approach...committed to collaborating with experts across all specialties in tailoring the most beneficial treatment..." Your urologists are NOT medically innovative and do NOT educate your patients on the most minimally invasive procedures if they're ONLY OFFERING THE TURP which is painful and does involve risk of internal bleeds!!! They are definitely NOT offering multidisciplinary practices committed to collaborating with doctors in other specialities. WHY? Because I did research on my own and asked about a minimally invasive procedure offered by interventional radiologists called a PAE. No bleeding, less recovery time, costs less than TURP procedures too. The radiology practice I chose stated they needed a referral from dad's urologist. Called Pali Momi last week for the referral, only to get a follow-up call today stating that Dr. Ng will NOT provide the referral because "he doesn't recommend it". Ofc Dr. Ng won't recommend it. Our business and our MONEY are going elsewhere! Okay, they don't do PAEs because they aren't radiology doctors. Then, I'd love to hear what other surgical procedures are offered, HoLAP, HoLEP or PVP lasers? PULs? The office is refusing to provide the referral, fine. Then I asked them to make a note on my father's file that Dr. Ng refused to provide a referral to the radiologist and does not recommend PAEs. The office will not make that note in his medical file. I have to be more involved in my family's medical care. I cannot imagine the number of kupuna who don't have involved progeny or aren't tech savvy themselves AND cannot effectively self-advocate and make informed decisions. Our healthcare system is skewed to benefit the practioners and the insurance companies while we, the patients and consumers stay ignorant. Let me end with a note: There need to be more reviews on medical practices and doctors on multiple platforms for consumers, or if you want to be more specific, patients. Medical care is a necessity and we the patients, or consumers, are very VERY poorly informed on our choices. We have barely any right of choice because there is limited information for us to make educated decisions on who to seek for health needs. I guess this will end our relationship with Dr. Ng moving forward. This is why some patients are fearful to openly criticize or critique doctors on this account - burning bridges. But we all only live one life and Quality Of Life is very important to me and to my family to have. We should always aim to seek the best treatment possible.

I need a CPNL procedure, and I was referred to Franklin Lee by the VA. Dr Franklin Lee declined to…read moredo my procedure, and he and his staff never contacted me to say that he refused to take me on as a patient. For the longest time, I was told that he had not had time to review my case. I have no choice but to go to Pali Momi Emergency. Dr. Lee has no honor and defies his Hippocratic oath when he refuses to treat me.

While Dr. Noh has good bedside manners, his office staff are incompetent. After my initial…read moreconsultation, I was instructed to communicate with his assistant, Megan, for all further accommodations... except Megan didn't reach out to me so I called the office several times. Most of the time they don't answer the phone. After I finally left a voicemail and hadn't heard back in several days, I resorted to messaging them via their Contact Us page. Then someone other than Megan called to tell me Megan would submit the paperwork and reach out after insurance approved it. Fast forward a few weeks later, Megan calls to schedule me for surgery 11 days away. That's fine, except two weekends and Thanksgiving are a part of those 11 days, land she says they need the results asap, so I had to rush around to get 3 pre-op appts done in two days. Okay... except I go to get my neck scan done and they say they didn't get my referral. I left, came back a couple hours later, then I was instructed to return the next day because "sometimes it takes a bit to come in"... I go back the next day, and they Still don't have my referral. Then Megan is calling me to tell me I need to get the scan done. WOW. I finally had to tell her I don't know what they expect me to do, I go there and they don't have the referral but all you all can tell me is that you sent it and will resend it. Well obviously they're not receiving it so why do we keep doing the same method? Also, they clearly do not care for their patients if they know you need spinal surgery but don't mind having you drive back and forth for a few days to the hospital, park, walk to the lab, sit and wait (sitting was painful pre-surgery btw) every time. It's no surprise that they called to ask me to push my surgery back a couple of days. I don't see what the rush was anyway - they had me wait for weeks, then all of a sudden (after they know they'll get their money) we're in hyper speed mode. Fast forward to Post surgery and they send me to get scans Again. Different lab and guess what. Same story. I messaged the office and the person there was very short with me but sent the printout to my email to show the lab. Now I have a $400 bill that I'm seeing for the "first" time and the invoice states I'm being charged twice for late fees. I paid upfront for my portion of the surgery, why would I dodge a much smaller bill and be "late"? Also, I have no idea what the bill is for (X-rays are paid separately to the labs). I called and messaged the office numerous times to confirm. No one answers the phones and they haven't responded to my messages for the past week. I would not recommend this practice to anyone. I recommend you find a different provider that cares.

Doctor accommodated me by having a Telehealth meeting rather than coming in person. He went over my…read moreMRI and showed me what was happening as he shared his screen with me. He went over my options on if I wanted to choose surgery or possibly a different avenue. We talked about recovery time and how the surgery could affect me positively or negative in the future. We also discussed different avenues of pain management. When I decided to hold off on surgery his office referred me to another doctor where I have schedule an epidural. Everything was done in a quick and professional manner. I'm hopping that I'll have great results with the epidural and find some pain relief there. I had a great experience with my visit with Dr. Noh.

The waiting room is completely empty the past few times I've gone in. Strange, used to be full of…read morewaiting patients. And he is using physician assistants to see the patients. What is going on? This can't be good...

This office is not based on very personalized care. Its seems like a teaching clinic and uses…read moreresidents to see patients, with the doctor confirming the information taken by the residents. Its a very impersonal experience and they are speaking about the patient in the room as if the patient isn't even there. The Filipino front office receptionist is not friendly at all and has an attitiude. A drama queen and complains about people the entire time, as patients can hear everything being said through the window. She also doesn't know her billing protocols and information. Not a professional employee. Be very careful to verify all of your insurance coverages before agreeing to any procedures such as the extensive lab testing, imaging and other tests that are ordered and performed right in the office. They don't give you the opportunity to do this unless you insist. You will need the codes for any procedures to verify with your insurance plan. Once you receive your results, its all business, and therapies are dictated without a lot of input from the patient, even based on previous negative experiences with said therapies.

I booked an appointment for my sister and got a confirmation email. I went to the office today and…read morethe company isn't there anymore- if they have moved they haven't updated their website with a new address. It even still says the company name and room number on the screen in the lobby. I wish I had called ahead just to confirm but I thought it was all good due to the email confirmation. When I called today, that number was not in use anymore. It was just really disappointing because I drove over an hour into Honolulu for this appointment that was really needed.

Dr Quirk is efficient gentle thorough and gets the job done!!!! I am always please about how well…read morerun the office is!