Well, where do I start. Definitely a motel converted to a hotel. Our room had electric issues, poor wifi signal, floor was dirty and walls are paper thin. The rooms seemed to give a little more "privacy" compared to traditional hotels since the doors to our rooms lead to the outside. Bed was clean, clean sheets and clean towels. The rooms smelt like bleach and chlorine. Not the greatest but also not the worst. read more

The rooms were filthy, floors were a travesty in our room. Sand EVERY INCH OF THE FLOOR. No couch, just a small table with two chairs. Other rooms I walked by had a couch, not ours. No place to sit and watch TV. Bugs in the sink and gnats in the shower every day. We left a day early it was so bad. The killer is no maid service!!! You have to go to the front desk to ask for replenishment. I was supposed to stay three nights, left a day early to the screams of my children. The clerk at the front desk was hesitant to give me four towels and washcloths, like I was stealing from them. I will not return. Too high price wise for no maid service. Location is nice, but not worth the trouble to get fresh linens and towels. read more

My family and I love it here! It's ocean front with a short walk to the sand. Friendly staff, clean rooms and a mini mart with breakfast to dessert. read more

"Sketchy" Everything was a little off, room smelled like cig smoke...very damp, like camping in the rain as a kid. Nothing else besides the obvious pic bugged me except...the bugs...tiny little delicate flies a target for my girlfriends pupils. I've stayed in worse, but it doesn't make it nice. read more

Islander Hotel & Resort - My view from bed - Hotels Near Me - Emerald Isle, North Carolina

My friend and I arrived at the Islander Hotel on Emerald Isle on September 6, 2025. When we went to check in at the desk, Marty Bush, who I later learned was the general manager, said that no one by the name we gave her had any reservations for Saturday and Sunday, and that there were no rooms available. She was very rude when relaying this information to us. We immediately got the feeling that she did not want us to stay there. We are two elderly women in our 70's and well respected in our community. We were very polite and even complimented here on her engagement ring. We then asked her to check if there were any reservations under the name we gave her for the following day. She grudgingly looked and found a reservation for Sunday and Monday, but said that the room we had reserved was not available on Saturday and that they were fully booked. We asked her if there was any other room available. She finally found us a room, but didn't seem happy about it nor did she apologize. We went ahead and took the room, unpacked, and went down to the beach. As we were coming back, we ran into a young lady who was there with her mother. We asked her how she liked it here. Without being prompted or either of us, she asked us about Marty. When we asked her why, she related how rude Marty had been to her. At this time, we told her of our experience and that we should complain to the general manager. This is when she informed me that Marty Bush was the general manager. Not realizing this, Marty had sent me a text after we got to our room. I texted back that it was okay, not wanting to mention anything until I found out who the general manager was so that I could complain. Other than this, our stay was okay and the location was very nice, with easy access to the beach. This being said, I'm not sure if I'll ever stay there again because of Marty. read more

The proximity to everything is so nice! The cleanliness of the rooms though are not great. Our beds were clean and that was about it. The floor hasn't been mopped in a while and can tell by the bottoms of our feet being black. There was also a dirty towel in our bathroom when we checked in. We had family in other rooms as well and they say their bathrooms were definitely not cleaned very well and the floors were also nasty. The water pressure in the bathrooms were awful and they do not clean your room everyday only every 3 days. We stayed here a few years ago and it was much better kept. We don't complain a lot but for $900 for 3 nights I expected better. read more

As a frequent traveler, I have learned when I am at a good hotel and when I need to sleep with my clothes on. Wether you are traveling for business or pleasure, single or with a family, this place is definitely worth checking out. The rooms are well designed with engineered flooring for easy cleaning, and the location can't be beat. The only negatives are no continental breakfast, and a personal feeling that the hotel should have more of a nautical feel. However, the coffee is actually excellent and the private beach access is great. It is walkable to restaurants, shops and beaches, so even without a free breakfast, you will be ok! read more

Islander Hotel & Resort - Kitchen with microwave, mini fridge, and mini human - Hotels Near Me - Emerald Isle, North Carolina

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We stayed three nights total during weeknights and really enjoyed our stay. The room was comfortable and clean and the hotel staff was friendly and informative. Being so close to the ocean was amazing having young children who couldn't walk far and we didn't want to need to carry. There is a ton of stuff to do around the hotel including parks, restaurants, shops, etc. I recommend staying here. read more

Islander Hotel & Resort - Oceanside pool which is large and very nice. - Hotels Near Me - Emerald Isle, North Carolina

For an inexpensive oceanfront hotel on the water I was pleased. I stayed here before and enjoyed my stay. I would stay here again because of the price. The front desk staff was nice and the main building has amenities like a small office area, concessions, and some chill space. I was in the building closest to the water with a view of the trailers next door. However, if you walk outside you can see the water. The room itself was large, and pretty clean. The lighting is not very good in the living room space. The bathroom door does not close because it was built wrong (Room 204). The bed was very loud and squeaky. It was not the most comfortable bed either. The shower has barely any pressure but still usable. When I lifted up the coffee pot, a small German cockroach ran out. Those are the ones that are brought in by people. That creeped me out I only saw one. Lets get to the positives- I loved the pool area! There is public beach access and a great space to relax at the pool. The restaurants near by are great (especially Caribsea) and there is so much to do. Like I said, for the price- it's not bad. This is definitely not luxury. read more

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My husband surprised me with a last minute stay during the off season. I'm grateful it was a surprise because my first stop would've been Yelp to check previous reviews. The Islander Resort recently renovated - in part. Recent reviews are super mixed, probably due to the changes being done in increments. We heard some parts of the hotel may stay as is. In any case, we liked where we were. We stayed in the High Tide King Suite, which was beautiful and clean. It includes a kitchenette with microwave, but no stove or oven - which was fine as I had no intention to cook. The suite was tastefully done up with ocean inspired decor. Really nice updates all over! The bed was super comfortable and again, cleanly made up. There is a parking lot in between the suite and the ocean, but it's a great second story view and a quick walk to get to the water (let's say 120 seconds). My favorite thing was opening the blinds in the morning to see what it was like out - gorgeous. Patio is spacious enough with cute high top beach patio furniture and low rocking chairs. I will say if you're super private, the patio separation wall only goes up part way so you could certainly say hi to your neighbor, if you want. If you don't want, sit in the low rocking chairs. There is also an RV Park right next to the resort. Didn't bother me but worth mentioning. Very friendly staff, close access to the beach, clean. When we checked in I mentioned how I liked how it smelled like eucalyptus, like a spa or something. The woman at check in told me they use eucalyptus oil when they mop. Smells good and better than toxic chemicals for her staff. I thought that was pretty cool. I was very happy with our stay! Be sure to check out the Goose Creek Growler Company down the street. read more

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We have stayed here several times the last couple of years. The accommodations were very nice. The rooms were always clean when we checked in. Any issues we had was promptly taken care of. In one instance the A/C went out, they checked it, and replaced it in less than 2 hours since they keep some in stock. The salt air is terrible on those units. The staff was beyond awesome. They were nice, polite and with customer service having declined over the last few years, that is not the case at the Islander. First class customer service from the front desk all the way through to the custodians and maintenance personnel. Looking somewhere to stay, this place will not disappoint. read more

I've already left a review on Google, but wanted to reiterate my experience here for anyone considering staying at the Islander. I don't consider myself a high maintenance traveler - all I ask for is a clean room with functioning amenities. This "hotel and resort" failed to meet that bar. The water pressure in the shower was pitiful, I didn't have hot water for the first couple days, found hair on the sheets, and the bathroom overall was dirty. Discovering a roach infestation on the 3rd night was the straw that broke the camel's back. So I ended up checking out early. I was refunded for the nights I didn't stay, but didn't get any concessions for the other days which were rife with issues. Also, perhaps this is petty, but the lady at the front desk tried to convince me that I actually saw Palmetto bugs instead of roaches. A couple things wrong with this: 1. ...so what? Are palmetto bugs somehow less of a nuisance than roaches? 2. Anyone that can use google can quickly confirm that Palmetto Bugs are, in fact, a species of COCKROACH. So yeah - the last thing I needed while checking out after a disastrous 3 days was someone trying to convince me that the large roach-looking critters in my hotel room that I saw with my own two eyes were "just palmetto bugs" read more

The staff was friendly but the rooms were filthy. For that price I wouldn't recommend staying here. We found a huge roach in the tub in the morning. read more

Islander Hotel & Resort - Hotels Near Me - Emerald Isle, North Carolina

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I was nervous staying here after reading the reviews. My room must have been remodeled, as it was perfectly fine. Great location. They need to ease up on the check in times. If the rooms are ready, there's no need to be so firm with 4pm. That was lame. Before you buy a beach chair, many people leave theirs by the trash cans when they leave. read more

I called this hotel. I had a reasonable wait until I actually spoke to a human being. However, when I finally did get to speak to someone, the person was very flippant, rude, and disrespectful. That person no regard for a reasonable request I needed. When she was being rude, I asked to speak to a manager and she slammed down the phone and hung up on me. This is unacceptable to treat a customer this way. Do not do business with this company. read more

I took advantage of the heat this first week of HOTober and booked a stay at the beach. The lowest rate on my go to site booking.com came from the Islander and 3 hrs later I was in their lobby. There were some check in glitches, they had double booked my assigned room so I got a free upgrade. And if was not ready at check in time. Not a huge big deal but an inconvenience. The rooms are very big, suites really. See pics. The decor is recently updated. The pool is very large and ocean front with plenty of recliners and about 8-10 cabanas. Beach chairs are available for free but were locked up one of the days I was there. That was no bueno. There is no lounge, bar, restaurant on site. The hotel does market heavily as an event venue, and set ups were in place for an upcoming thing. I can see where if you are a non attendee it might feel like party crashing to be there in the middle of that. There are only a few rooms with direct beach access, balconies or patios. The rest open on to the parking lot and no view whatsoever. But for the price I would check it out again in the future, and ask if there is a big to do planned before booking. read more

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Right on the beach. Wow... steps down to the beach and a wheelchair access public area right next door. Older rooms (new conference center though). Rooms are entered from outside. While the rooms are dated, they are just fine. Clean enough. The accessible room is truly wheelchair accessible. Rooms have fridge and microwave and sitting area. Prices in October were reasonable. Coffee and cookies in conference / lobby area, along with a little (and I mean very little) convenience store. But have to exit room and go outside and around parking lot to enter. Fine... but not so much on hot or cold or rainy days. Lovely place and setting for a wedding or vacation or even an overnight stay. Friendly staff. read more

We were in town three nights for a wedding. We arrived around 6 pm on a Thursday and checked in with Vicki, and we were greeted warmly and verbally updated on COVID-19 housekeeping protocol, so we were aware that we would not receive daily housekeeping, which was expected and totally fine. Shortly after checking in, I received a text from Vicki asking how the room was, to which I responded, "Great, thus far". However, after settling in, I noticed a few problems, hair in the ice bucket (we asked front desk for a new one and were told we had to wait til the morning), hair in the tub, and a thick layer of dust on the microwave, which tells me these rooms aren't being thoroughly cleaned BETWEEN guests. This is unacceptable and disgusting under any circumstance, but during a pandemic, it's downright negligent and irresponsible. Additionally, we were in a "newly renovated"room, and pieces of the wall were missing from around the door frame. There was NOWHERE to hang any clothes (not even a bar), which sucked considering we were in town for a wedding and had quite a few hanging garments. There was a dresser, however this was filled with pillows, blankets, and linens for the sleeper sofa. Now, this is where it gets good. We wake up the next morning, and my friend makes a cup of coffee and stepped outside to watch the sunrise. After a bit, I could no longer stand the sound of power saws outside my door, so I went to make a cup as well. When I lifted the lid to the water reservoir on the coffeemaker, I was greeted by a fully large and in charge cockroach. Yes, that's right--my friend had already drunk a full cup of brewed cockroach coffee and I was about to be victim #2. This is when we decided to make a complaint. Fortunately, the front office manager Ally, agreed that drinking from where a roach takes a dump is disgusting and offered us the only available room in the "new building". So, we checked all of our luggage for any hitchhikers and made the trek across the parking lot to our new room. The new room was much better. Family staying in other rooms had issues such as dirty toilets, mold, dirty stained carpet, no place to hang clothes, and yes, more nasty cucarachas (they've infiltrated the "new building" as well).The bride and groom stayed here after the wedding and also had a cockroach in their room as well. What a welcome!I would not recommend this property to a single person, family, or enemy. I am grateful for Ally hearing our concerns and providing an alternate accommodation, but this isn't something she should have to face so regularly. Before putting lipstick on this pig of a motel, it needs to be heavily exterminated and they need to train their housekeeping staff how to keep house. Also--whoever the gentlemen working front desk around midnight on Thursday April 22nd, was rude & unaccommodating when asked for a pube-free ice bucket. I've noticed the owner Barry frequently responds to comments regarding cleanliness and pest issues, with assurances that the concerns will be swiftly addressed, however, based on the continued reviews--I'm not so sure ownership or management are following through on these promises. read more

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Pro: on the beach, easy access to public parking for guests lifeguard station at that location, PC and printer available for boarding passes. Cons: separate free standing dehumidifier which we had to empty every 4-6 hours, loud window AC, no lid on toilet so flushing right below the single small towel bar, no beach towels supplied, only 20 beach lounge chairs supplied for the entire resort ( first come first serve), trash and linens piled at hallway junctions (pictured here), kitchenette sink doubles as kitchen and bathroom sink, front desk help not always in attendance. If it was a $69/night place I wouldn't have been so disappointed. However at almost $200 a night we felt it was overpriced in relation to value received. read more

Sub par experience. Let's start with the positive ... WiFi works. We had several issues which were poorly handled. 1. Arrived at midnight due to delayed flight. No one is at the desk. 20 minute wait. 2. Our reservation for 3 days was split into two reservations. No explanation why. They forced us to register for the first night and then come down to desk the next day to register again. No explanation. Why would we want to return to hotel at noon in the middle of our day? 3. Stayed in room on the ground floor. Don't do it. Smelled like mold. 4. Got into bed. There was sand in the bed. And stained sheets. 5. Day 2 asked for the sheets to be changed. Room was serviced but same stained sheets and sand was on the bed. Even though the desk claims they were changed. Front desk response a blank stare. 6. Although they didn't change sheets, the staff did manage to remove a mite proof pillow cover even though I left a note to leave them alone. LOST. $30. 7. Day 2. In room refrigerator was not working. This they fixed So why did I stay here? Family wedding. Save yourself the aggravation. Sleep elsewhere. read more

Upon check-in, May 17th, 2021, my mom, my sister and I were all excited to get to our room where we had an ocean view. The access was supposed to be easy for my 2 year old mama. We got to a room where the ramp was not on the handicap parking. Once we got in the room we were contemplating just going to another hotel but of course we could not do that. Everything is booked. We had booked this room 2 months in advance. I told them none of us were happy with the location of the room. Anyway we were stuck. Looking at a parking lot out the window. Once we got situated my sister and I noticed that the bottom of our feet were black as tar! So I went to the front desk and asked them if they could send someone in to clean and mop the floors. They said they are not doing housekeeping because of covid. Seems to me they would have at least cleaned and mop the floors in between guests.!!! The floors were obviously filthy and they were still hair around the baseboards of the bed. Absolutely disgusting! They offered me a broom to sweep the floor. I refused it and told them I did not come here for housekeeping. We tried watching movies on the TV and everything we tried to watch that was PG was not available. This was on Netflix as well as hulu. Needless to say we will never come here again! I will not recommend this place to anybody ever! read more

Most definitely disappointed. When we get here for 3pm check in we had to wait until 3:30pm to check in due to over booking. We get to our room and it is HOT. We went out and bought 2 fans for the room to try to cool it off. I then pull out the sofa bed and it is GROSS! I go to the lobby and the lady working at the front desk sees the picture I took and looked disgusted. She said she had nothing else to put over the mattress, so I just ask for extra sheets. She did try very hard to find me sheets and finally found some after 10-15 minutes of looking. I think the price of the hotel is most definitely not worth it. I will most likely not be coming back. read more

Islander Hotel & Resort - Disgusting sofa bed - Hotels Near Me - Emerald Isle, North Carolina

My husband and I just checked out from staying here for our honeymoon (May 2022). Contrary to other reviews we thought the hotel was very well cleaned and maintained. The room was big and everything worked the way it should. The workers were great & super friendly. They weren't doing everyday house keeping (assuming because of Covid), but we actually really enjoyed this and think it should be implemented all the time. We didn't have to bother with a do not disturb sign on our door and just stopped by the front desk for towels. Our view was great & exactly like the pictures from booking. My only annoyance was the water pressure in the sink faucet & design of the sink- you couldn't wash your hands without soaking the entire sink area and yourself. My husband complained about the water pressure in the shower, although it was great for me every-time so this may depend on time of day? They also didn't unlock the pool all week, assuming because the weather sucked but my husband and I wanted to sit in the chairs in the morning to drink our coffee- so I'd suggest unlocking it everyday even if you think no one will use it. Other than all that, my other suggestion is to add some sort of complimentary breakfast since it's labeled as a resort. Overall, we enjoyed our time here and plan on trying to visit again. read more

This place was overpriced! The room had a coffee tray in the machine from the previous guest! Makes me wonder how clean the room really was!! No little shampoos or lotions! Just bar soap! Just seemed like they were very frugal!! The restroom by the pool was dirty! There is no ramp to the beach so if you have a little beach wagon full of stuff be prepared to unload and carry down the steps! There are some good restaurants but you have to drive everywhere! I think this is a one time stop for us!! read more

So I will never stay here again nor would I recommend it to anyone I like. Where to begin... Online it states a breakfast but the gal at check in said no breakfast, our room smells like mold, the couch sinks in about 6 inches when you sit on it so you are essentially sitting on the hide a bed, the pillows feel line they were stuffed with cotton balls and the bed dips down in the middle not to mention every time I move it squeaks. I'm pretty sure it has never been replace But the worst thing so far was the giant cockroach I saw underneath air conditioning unit. Ew it's just nasty. read more

Islander Hotel & Resort??? More like Islander Motel... Pulled in and went to office and I had my hopes high. Got to my room and it was mediocre, bathroom was very small not any room to really change clothes. No ramp or elevator to second floor. Got a cart full of items for my room, to only unload it at the stairs to second floor. No room service, and I get it since we are in "Pandemic COVID". But I still had to pay full price?!!??. No Continental breakfast either. Kinda sad that they call their selves a Resort.... read more

We came up to visit our son who was in for the weekend. I was looking for a nice place for us to stay, sooo I booked this place. Boy did I make a mistake, first night thought I was going to have to book another hotel the air conditioner was making such a racket you couldn't sleep plus it wasn't circulating properly. Next day said something to office that did NO GOOD. Tried to take a shower NO WATER PRESSURE and it would NOT drain they send maintenance but they did NOTHING. As much as we paid and the problems we had they should of paid me for staying there. Should have read some of the reviews before I booked but with the price per night and RESORT in the name you would think it would be nice. By the way it is room #208. read more

The spacious room was clean, quiet and modern. The temperature of the pool was pleasant. Some days the pool was clean, but other days the water was cloudy and scum of oil and body hair floated on the water's surface surrounding the perimeter. Keep in mind our visit was during pandemic recovery, so the hotel was short staffed. The pool's bar remained closed during our visit. A door stop should be provided because it was a challenge to keep the door open while carrying luggage. Common areas were dirty. Free bicycles were provided for which we were appreciative. The hotel is perfectly located on the beach within a short walk to restaurants and bars. Overall our stay was enjoyable and memorable. We felt comfortable at the hotel and would definitely stay there again. read more

Just left ! Another amazing trip to ocean. We loved how it is off the beaten path and so close to the ocean!!

Love love love this place!!! Great service, clean rooms, close to all - perfect location - right on the beach! Nice clean pool & facilities. Highly recommend. Ask for Kelly! Great sense of humor, extremely helpful. Actually, there isn't one negative I can say about this place. Can't wait to go back! read more

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The Islander is like a stranger you might meet after too many umbrella drinks at a beachfront bar in nearby, trashy, Atlantic Beach: Tarted up on the outside, but third rate at best underneath the cheap tan and designer duds. It's too bad the owners, who revamped this place from a drab old hotel in 2008, blew their budget on the exterior and went cheap on the interior. Any hotel should offer comfortable beds, especially any property refurbished in the last couple of years. For $209 a night, the beds in our oceanfront room were the worst hotel beds I've slept on in years. Springy bouncy soft mattresses with no support whatsoever. The linens and bedspreads were just as thin and cheap. The tiny bathroom with its drab shower curtain and miserly amentities (few towels, small bottles of cheap shampoo, no blow drier, discolored yellow bath mat, tiny cheap plastic tub) was a major disappointment. Worse, when we tried to ring the front desk and housekeeping to get some extra towels and a couple of extra pillows and a blanket, we never reached a live human being. We were shunted to voicemail and our inquiries were never responded to. Another case in point to a poorly thought out refurb: They wasted money on a new air conditioning/fan unit with a remote. Unfortunately, the remote is completely indecipherable, and the management didn't even bother to put a copy of the user guide in to the binder of hotel information. So achieving a comfortable temperature and keep the fan going was impossible. The staff combined Northern charm with Souther efficiency. The person working the front desk when I checked in was unfriendly and unwelcoming and seemed annoyed that I asked for a third keycard. It was 2pm when we checked and she was explaining to the couple checking in before me that she had 12 or more rooms still to be cleaned and turned by 3pm. Fortunately ours wasn't one of them. On checkout, the same charmless story. The desk clerk took 10 full minutes to print a copy of my receipt, and never asked how our stay was. She didn't care. This stay for an oceanfront room is the equivalent of a $1400/week beach rental in terms of price, but the accomodation you get for that rate is more like a $600/week place, at the very best. In two years the cheap interior and fixtures will be trash, the beds will be unsleepable, and this place will be well on its way back to a dump. Next time I come to the beach for a short stay I'll probably find a hotel in Pine Knoll Shores and skip this disappointing, uncomfortable place, convenient though it might be. read more

I don't even know where to start with this review as so much of the event was incredibly disappointing at the fault of the islander. One's wedding day should be one remembers with joy; unfortunately, the event itself is with a great deal of disdain due all as a result of the islander. Here are just a few of the highlights of why we were so disappointed and would never recommend anyone to utilize this establishment. 1. Chairs were supposed to be set up on the beach with the garden arch - Bride had to remind the event planner of the Islander the day of (Carol) because did not see them set up an hour before; 15 minutes before the groom had to do this as well as they were still set up and the event planner of the Islander acted like she had no clue -Chairs made it a few minutes late which delayed things; additionally the arch was missing 2. Bar was supposed to open for cocktail hour at 6PM; instead they were serving people prior to the start of our day at 5:20PM and charging us. This then caused people to be late to the ceremony on the beach (Bar was in tent) 3. We had wedding crashers literally dripping wet and clearly not dressed for the wedding and receiving drinks from the hotel and we were being charged 4. We agreed on a Consumption Bar limit and that was not honored; we were over charged 5. Seat Assignments: people could not find their seat assignments because they were placed in a basket all on top of each other 8. Wedding favors were to be at each seat; this was not the case; we came with 75 wedding favors and left with 67 (people had no clue we had them there) 9. Guestbook; a stand was purchased to have the guestbook on so all can see (My own mother couldn't even find it- we did an art project to have hung ion our house- we are now missing more than ¾ of the guests. 10. Picture display (Event manager agreed to how display would be on 8/4); throughout the entire evening, both the bride and groom had to ask for the pictures to come out as we had family travel from all of the country top be here and had displays which included them. The pictures did not come out until after 10:30pm; the wedding ended at 11PM 11. When the pictures came out, they took the wedding gift card box; they were to never take that and as we had discussed that was placed next to us because we would take it with us. When asked for it, no one knew where it was. The next morning when we located it ourselves in the ballroom on the bar, multiple cards were missing. 12. Champagne toast was supposed to occur at 7:10pm ; be ready to go. Well that didn't happen and in our video you see bartenders scramming to give people champagne after the toast already occurred at 7:20PM. This was even after reminding the bartenders at 7pm because did not see the champagne on the tables 13. Cake was to be brought back after first cut to keep cold to prevent from melting. We had to ask multiple times for it to be brought back from 7:30PM-9PM. Cake was supposed to be served at 10:30PM; that was not the case, I had guest who never received cake even after asking for it multiple times. 14. Cookies; what cookies- the guests nor us never saw them but the next day they were all gone when we went to collect our food to take home. Except those that were in a bag in the staff room. 15. Rooms; many of our guests complained about their rooms due to the moldy smell; we saw some ourselves, and we definitely understood their concerns. Those that rented houses instead had some guests stay with them instead due to the overwhelming mold. 17. Tent hanging décor; I spent hours making these pompoms which were supposed to be hung for ambiance; not one was hung. This was agreed to on 8/4 by the event planner; 27 days prior to the wedding 18. All tables and décor were provided with sketches and approved by the event planner at the Islander on 8/4 but none was honored. These are just a few of the many promises broken by the Islander for our wedding. This day is a day we will never get back. We had friends and family fly from all over the country to be there with us and we will never once again have them all in the same place at the same time. The sadness it brings to me that the Islander had failed in so many ways is just unreal. We have called to speak with the General Manager, Marty, and were able to share our concerns. She promised to complete and investigation and get back to us. A month later we have not heard anything back. I am grateful for our DJ and caterer who despite all of these concerns tried to make our guests be as comfortable as possible. But can you imagine getting to your table after digging for your name and then finally finding out that there were no seats left. From the approved sketches you would clearly see that the event planner did whatever she wanted and disregarded any promises to us. I would recommend people seek any other place besides this establishment. read more

Two Words...Stay Away! If I could give this hotel less than 1 star I would. The outside of this hotel is very pretty, which leads you to believe it would be the same inside...not so much. We have stayed here in the past and had issues but decided to give them one more shot. Here is the short version of my experience, pictures included! We arrived on Wednesday July 2. and were told we would be in room 120. I explained that I requested a second floor room and was told that someone tried to call but they had the wrong number. My information is very clearly on the receipt that was emailed to me. Upon arriving, I was a little concerned that the room was very hot, and even though the room had just been cleaned it still was dirty. I called down to the front desk and asked for maintenance to look at the air conditioning. Instead of maintenance, a housekeeper and a boy that looked to be about 14 arrived. They looked at the remote for the air and explained, it's working it will just take a while to get cold. The first problem here is that the remote is indecipherable, with no user guide. Not to mention sitting on the patio was a little hard because the air conditioning unit outside blows constant hot air onto the patio. In 90 degree weather who wants hot air blowing on them? As far as the room being dirty, there was food still stuck on the walls, the drapes were dirty and stained, the bathroom smelled, and a big chunk of the bathtub is falling off. We complained to the front desk and they promised it would be taken care of. Housekeeping did not come to our room Thurs, Friday, or Saturday(until we complained again). We had bags of trash piling up in our room , (we had to ask the maintenance man for trash bags,)as well as filthy floors, dirty towels , and our beds were never made because housekeeping never showed up. The microwave still had food crusted in it and he room had a constant mildew odor that never went away. The first evening my son went into the bathroom and after closing the door, both ends of the door knob fell off, he was locked in the bathroom and we had to maintenance to come fix the door knobs.The maintenance man explained that he has had to fix many of these door knobs throughout the hotel. Perhaps, these should all be fixed prior to guests arriving. The beds are uncomfortable, we like to call them "taco beds" because you fall to the middle after you lay down..When you pay $1400 for a hotel stay you don't expect this or the horrible customer service. After waiting 3 days for housekeeping, my mother decided to go down to the office to complain. She talked to the manager. He was rude and starting yelling at my 70 year old mother calling her a liar in front of everyone.! He was telling her that we had issues last year and we apparently just wanted money back. His resolution was telling her" we should pack our bags and leave." He stated he had documentation that we turned housekeeping down everyday(which we never did, we were at the beach every day). At this point my mother asked for the mgr to bring in the housekeeper that said that, of course, he refused...Then he changed the story saying that housekeeping will not come in unless someone is in the room.. Now , what hotel has this policy? No one is going to stay in their room at the beach and wait for housekeeping to come clean the room. No one asked for money, what we wanted was housekeeping to come to our room and clean! My mother was so visably upset from her encounter with the manager., it took some time to calm her down. What kind of manager treats their customers this way? Finally, housekeeping was sent up . I then called the general manager of the property , and basically received no resolution, however, he did state that he thinks a double tree is not far if we ever want to come back to Emerald Isle . This hotel doesn't have to care about customer service because they know they are the only oceanfront hotel on the island and they will always have people staying there. Trust me....stay far away from this mess. read more

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What a fantastic location to spend your time in Emerald Isle. The staff is friendly and the location is prime beach front. Highly recommended for your crystal coast needs. read more

Islander Hotel & Resort - Hotels Near Me - Emerald Isle, North Carolina

Not a hotel. MOtel. You walk in to this very clean and well done lobby but the cleanliness and upkeep if ends there. We walked into the room and were immediately greeted by this awful mold/smoke combo smell. The king sized bed looked as if it had already been slept in. There were cracks in the walls and ceiling and the bathroom was disgusting. I had to talk to manager who was actually very nice and gave us a discount and different room in the main building (there are two). This room was better but still cheaply put together. Our king bed was supported on 2 smaller mattresses and the bathroom still had obvious water damage that needed repair. read more

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The best part about this hotel are the amenities! Islander Suites has their own Emerald Island beach access point! The hotel also offers free beach chairs for guests on a first come first serve basis. If you need a beach umbrella, they offer those too; however, they do charge for the beach umbrella rental. Islander Suites also has a lovely pool and ocean view hammocks for their guests to enjoy. There is also a food truck which parks close to the hotel for easy access to beach day lunch. This hotel is also close to the Emerald Isle entrance which means you do not end up sitting in traffic down the one road in and out of the area. Islander Suites also has their own private parking for guests which means you do not need to fight with beach goers for a parking space. This two story hotel is not fancy. Islander Suites is meant for guests who plan on enjoying the beach and going on adventures. The hotel rooms are clean and toiletries are provided daily. The beds are comfortable, extra pillows are in every room, and extra blankets are in every room. The rooms include a television and are decorated with a calm beach-like theme. Islander Suites also includes free Wi-Fi for guests. If you are planning on spending your vacation in your hotel room, watching television, and playing on your phone then this spot is not for you. If you are planning on going to the beach, laying pool side, or watching the sunrise over the ocean from a hammock then this is a great place to stay! read more

Marty, so called manager had no solution to the problems we are having. We are getting ready for a wedding in a room with only one power outlet. The guests have spent thousands of dollars here and no one is happy. Hundreds of dollars and countless hours wasted on makeup and hair because they changed our room mid storm on the complete other side of the hotel and they blame Mother Nature. The problem is the lack of customer service and rude management. No one has even called to see if everything is okay and the bride is devastated. This has been an uphill battle since arriving and even our guests from japan are left to "figure it out". This is a terrible experience and we don't recommend this hotel in the morning. read more

Matty at the front desk was super sweet and helpful.. She went out of her way to call us when our room was ready.. The rooms are spacious and nice.. The ocean is super close.. I will 100% come back.. They definitely take pride in this property.. read more

I booked our vacation back in February.. never looked at the reviews. There's a mix of good and bad. We have had zero issues, right on the beach, pool is open until 10, everything is close by. Room was clean, front desk was very nice. I will definitely be back again! Wonderful stay. read more

Pros: Easy access to beach Nice pool that is near beach, adequate seating, towels provided. Easy drive to grocery stores, restaurants, movies, pharmacy, etc. Cons: Squeaky bed frames Extremely high-humidity room requiring separate floor dehumidifier with loud fan that cycles on-off constantly! Rigid early parking time limit on check-out day. read more