Developed a tire leak on the Interstate on New Year's Eve at about 4 pm. No spare in the rental…read morecar so I thought I was DOOMED. Called into the dealership at the recommendation of AAA and spoke with a young lady who told me she would talk with the shop manager and see if they could work me in. Came back on the line and said shop manager said to "come on" and when I arrived they met me with politeness and took the car into the shop. 15 minutes later they came into the waiting room to say it was ready! WOW, just WOW! You don't find that kind of service many places. I am so thankful for the way they helped me and how pleasant and caring they were. So, Thank you so much. ....and yes, I did tip them for going above and beyond. Highly recommend this dealership.

While everyone I interacted with was very friendly, I had to go to the dealership 5 days after my…read moretruck had been dropped off, ( 2 days were a weekend), just to get an update. This was after 4 calls, text messages through their system and an email. 2 days later my battery was changed out. I am impressed with everyone's friendliness, but the lack of communication and the length of time it took for a repair, despite having an appointment, leaves me less than likely to return to this dealership for any service or purchase.

On a road trip to NC our vehicle ended up with a busted hose line from all those mountains on the…read morehighway. My husband and I were unable to do the repair ourselves after getting the parts from Tanya at Advanced Auto in Hillsville. She directed us to Outsiders which was a mile up the road. Randy took care of us immediately once arriving. Very nice and informative. If I were to ever to need my vehicles worked on again in Hillsville VA this is the place to go for repair.

From the owner: Outsiders offers affordable auto services whether you need just your car’s windows cleaned or you…read moreneed a new motor put in your vehicle we are a one stop shop for detailing and mechanic services. We are fully mobile detailers and we offer road side assistance in the Hillsville, Galax and Fancy Gap area we are family own and operated since 2022.

Could not have asked for a better experience. Got me in quick, knew what was wrong, and within 45…read moremin. I was on my way. Very professional, friendly and honest.

Worked on my car twice I finally sent it to a different garage. I wouldn't recommend this placeread more

The staff at Russell's are amazing. Took my son's car in for service and without an appointment…read morethey took his car and called me that afternoon. They excel at keeping the customer informed. I've been in the car business for 18 years and would not hesitate to take any of my family cars there. I highly recommend them. You will not be disappointed.

We broke down during a long return trip north near Hillsville, VA. It was after 5PM on a Thursday…read moreand we figured we would be stranded for days. But AAA towed us to this small, independent repair shop. They were closed, but the owner and mechanic said they would look at it because they would want help if they ever broke down while on the road. One call to the parts store and 2 hours later, our vehicle was fixed and back on the road! Thank you! The work and price was fantastic and done after hours. Our trip wasn't even interrupted! I highly recommend this establishment!

Had a tire leaking and stopped here without knowing anything about the place. We went in and…read moreexplained our situation to the mechanic. I think his name was Victor. He stopped what he was doing, put our car on the lift, and quickly found a screw in the tire. He plugged it while we waited in about 10 minutes. Charged $30, which was more than fair for the quick service. Highly recommend this place!

Got a piece of wire in one of our tires on our truck while pulling a fifth wheel camper back to…read moreFlorida. A local station recommended Allen's. We called them to see if they could fix our tire. They refused to come to us, as it was raining outside. Another local business got us fixed and on the road in spite of the rain.