I am extremely disappointed with my experience at Mount Airy Nissan. My vehicle, which is only 3…read moreyears old, suddenly began decelerating on the highway while I was driving to work, creating a very dangerous and stressful situation. We took the vehicle to this dealership, where we were charged $183 just for diagnostics. We were then told the issue was related to 3 recalls, which they supposedly repaired. Less than a week later, the exact same problem happened again -- my vehicle began decelerating on the highway. We returned the vehicle, and this time they replaced another part and charged us an additional $500. However, the SAME DAY we picked it up, the vehicle did the exact same thing again. Because we were out of town when it happened again, we had to take it to a different Nissan dealership. That dealership was finally able to correctly diagnose and repair the actual issue, but it cost us another $1,200. What is most frustrating is that we already paid for diagnostics at Mount Airy Nissan. If the vehicle was properly diagnosed the first time, why was the real issue repeatedly missed? This entire experience was extremely distressing, time-consuming, expensive, and potentially dangerous. While the staff was polite, the repeated misdiagnosis and unnecessary costs left us with very little confidence in the service department.

We had not intended to purchase a car but our son got rear ended so off to the dealership we had to…read morego. This was not our first stop. We actually went to another dealership in Greensboro and had a very unpleasant experience. It wasn't about negotiating on the car it was about the other dealership, making us feel like they really didn't care about us or care that we were there. So we left frustrated and drove 40 miles to Mount Airy to this dealership to look at this car. I wasn't in the best of moods, so it was an uphill battle for this Dealership from the start. I have to say the sales person that met us was one of the most pleasant car sales people I have ever dealt with. Very down to earth very attentive, very personable. When we arrived, he came out to greet us and we were given ample time to look at the vehicle, walk around it and check everything in it without any pressure. We took a test drive and he was attentive during the test drive, and wasn't on his phone or texting like the other salesman from earlier in the morning. Dealing with him during negotiations, as well as the general manager, and the finance person were again, easy, smooth, pleasant, and no pressure. I began to wonder if I was actually in a car dealership. Lol. Here's where they've earned our business. They were having the car cleaned and gassed up before we picked it up and the gentleman unfortunately ran over a screw. Flat tire! It was late on a Saturday and there was no one to patch the tire so we were going to have to drive home and back 40 miles each way to pick up the car. They actually had the car delivered to us two days later when the tire could get patched due to the holiday weekend and we did not have to go back and pick up the car. That to me is customer service and turned what could've been a really bad ending to this deal and turned it into an extraordinarily well done customer service moment. I do believe as my husband and I have to look for another car anytime in the near future, we are going to give these folks the first opportunity at our business, even though they are not the closest dealership because we truly had one of the best experiences in a car dealership we've ever had in our 31 years of marriage. Coming from me that really says some thing because honestly, I would rather get a colonoscopy then buy a car. L O L. Funny but kind of almost true. Thank you Simmons Nissan.

Scenic motors and their staff from front office to back office is great people that want to earn…read moreyour business and do the right thing. I have been fortunate to know many of these great people and I feel assured that I will be taken care of from cradle to grave. Regards, MHodg

Well. Service department sucks & they leave stuff off you vehicles. Pass the buck & back nothing…read moreup. what a piss poor place !! Piss me off even looking at this dealership. Lemon laws will be checked out next. The people lie about everything.

I never have experienced such bad customer service in my life, take your hard earned money…read moresomewhere else. I test drove a red Camry and when I was done driving I told the man it was not what I had in mind. He walked inside and told the other salesman "he just wanted to drive a nice car with AC". like my crown Vic doesn't have AC. I was treated like a dummy!

Best honest used car dealer in the area. Ask to speak to Big Billy if you want the boss. Would…read morerecommend highly

This dealership works hard to make you feel important when you're looking at buying; however, once…read morethe ink dries you're not important anymore. I've encountered service and parts multiple times and had issues. The Parts Manager, with the beard, is so rude, other employees even acknowledge it and agree that he is rude...so my question is, why is he still there? Recently when trying to crank my vehicle with my key fob with me, I kept getting an error message saying that the key fob was not in the vehicle. When it finally cranked, using the key fob, I came to the dealership to have the key fob checked. The lady in the parts department (with the hurt foot) advised that the key fob appeared to be fully charged. The Parts Manager came out and was rushing her to finish up so they can attend a Christmas party from 10:30 am - 1 pm that day. The time was around 10:20 am. He rushed to tell me to schedule an appointment with service. He was very rude and I am looking to schedule my appointment and reach out to upper management to discuss this. I was told the owners were up from Charlotte, and that's why the Christmas party had to happen on time. Maybe they need to reevaluate how their management runs this place when they're not throwing parties. So, to wrap it up, to this dealership you're only as important as you want to be before the deal is done. Once you buy and you drive off the lot, you're no longer important. Buy somewhere else where they'll make you feel important all the time, not just when you're looking to initially buy.

Very good experience. Christina Barham was great! She was helpful and listen to my needs not…read morepushy. Talked over options, she has lots of experience full of knowledge to help me. Jeep really help me and I think them all.

I drove 2 hours to look at a vehicle on their lot. Purchased the vehicle and also left my truck for…read morethem to sell. Told them what I wanted for my truck and received a check for that amount. They sold it in one week. Great folks to deal with.

We recently bought a Suburban from Royce Auto X-Change, the service and experience was like none…read moreother. My husband and I had the most enjoyable, pain and hassle-free time buying our SUV! Don't go anywhere else!

Flat Rock Motors needs to answer to the allegations that they trapped a kitty cat and caused it to…read moresuffer and die in the heat. If they are that irresponsible and negligent they cannot be trusted.

Bought two cars here previously and they turned out to be very good buys, one is still on the road…read morewith my middle daughter, the other ended up being totaled in the snow. So, I decided to return for a third try. This time turned out to be not as good. The vehicle has been a small monwy pit since purchasing, but could have and should have been avoided. Flat Rock reimbursed us $200, but we've put in over $1,000 so far. They supposedly gave us a deal on the car but a deal still ended up costing us since the purchase. I won't be going back for any future used car deals.