It's always awkward going to a new wax location for the first time. My previous go-to person…read moreclosed during the pandemic so I had to find a new location. I lucked up and found a spot near my home that was able to squeeze me in at the last minute today. I didn't get the name of the nice lady but she was extremely kind and comforting. She made the experience pleasant and was concerned about my pain tolerance and the health of my skin. I will definitely go back and I wholeheartedly recommend this spot to anyone!

Showed up for an appointment. No one was here. I didn't receive a call, email, or text cancelling…read morethe appointment, just no one was here. Total waste of my time. I WAS a returning customer. Doesn't have to be said I'll never risk my business on a wax appointment here again.

I visited Rio Body Wax for the 1st time in Gastonia. I unfortunately did not have a good…read moreexperience. Upon arriving my appointment was pushed back, due to a regular customer arriving 15 minutes late. I then asked to reschedule for a later time. I was granted my request but upon entering again I was delayed service due to esthetician not being available during scheduled appointment. Once service begun my esthetician Emma answered her phone repeatedly throughout my service and became agitated when I informed her that certain parts of my body need to be waxed over due to hair still being visible. My service was $180 in total and what I paid does not match the service that was given.

From the owner: We are open! Come visit us and get $5 OFFread more

A great way to treat myself after a stressful semester! I…read morelove coming to Ella's because Ms. Friday is great at what she does! The place is always cleaned to perfection and the exudes "Stress Free Zone". The staff go above and beyond in creating a safe environment in line with state regulations. Staff and customers have mask on, temps are checked and you sanitize before proceeding. While services are completed, mask are worn as well when necessary. I love Ms. Friday's expertise and how she explains the step by step what she is doing and it's purpose. She offers a valuable service to our community and you can truly tell that she loves what she does! Please be sure to check out this business through their website and they always have awesome deals on Gr

Discovered Ella's on a whim while searching Yelp for a good spa business. Hard to find anywhere…read morewith FIVE STAR reviews these days so I had to give them a try and I was not disappointed. The place was clean and serene. I purchased the Deluxe Sauna package which included a private sauna session, paraffin wax for hands and feet, a one-hour massage, a facial, and complimentary wine, and a small gift basket filled with specialty soaps and lotion. Service all around was spectacular and Ms. Debra (owner) was personable and very attentive - she did my facial and her hands are magical! I left feeling pampered and very relaxed. Will definitely return again and recommend this BLACK-OWNED spot to all my family and friends.

First time in a while that I have gotten a pedicure. I really enjoyed it. My nails look great and…read moremy feet feel great! Will go again with my 4 year old soon!

Great service. Everything looked beautiful. I will definitely schedule another appointment to come…read moreback.

If you are looking for someone that takes their time and pays attention to detail I definitely…read morerecommend booking with Erynn! She is by far the best. I know everyone has gotten a wax and then you get home and there are still straggler hairs left behind. Well I can promise you if you book with Erynn there won't be one left! LOL.

Carolyn was absolutely amazing, virtually pain free Brazilian. Will definitely be coming back in a…read moremonth for another Brazilian and other services in the summer.

Came in here in a hurry for some waxing services and the minute I walked in I immediately knew it…read morewas time to relax. The environment is dark with inviting low lights, soothing scents, and calming music. I was checked in quickly and offered a variety of water flavors before receiving a deliciously cold wine glass of cucumber lime water and taken into the waiting room. My service was great and made me excited to try out more of their services. I was offered a to-go cup of some more water, which I accepted and began to inquire on other services I could book soon. I really felt relaxed and like I was in a true spa environment. I will be back again to try more! Oh! But I do need to remember that spas apparently prefer cash tip, so bring cash, because you're going to want to leave a good tip after your great service!

Great pedicure. Very nice staff. I came there to relax and was able to do so. Going back for a…read morefacial later today. Very clean and Covid Friendly.

The best salon I have been to by far! The facials are amazing, my skin looks amazing and I feel…read moreamazing! Shannon is awesome!

Amazing service and will definitely be going back!! I have been getting waxed for almost 9 years…read moreand this was by far one of the best experiences

I love coming to Jen for my waxing! She's kind, takes her time, and makes you feel comfortable and…read morevalued. Highly recommended!

I paid $55 for an upgraded pedicure that was advertised as a 50-minute service, but it definitely…read moredid not last that long--I even set a timer because I was curious. On top of that, I had to ask the technician if she was going to do my heels, which should be a basic part of the service. The flow of the pedicure also felt off. She worked on one foot, then stopped to massage my legs and apply hot towels, before going back to the other foot. Typically, the massage and hot towels should come at the end so you can actually relax and enjoy the experience. Overall, the service felt rushed and unorganized, especially for the price. It was frustrating and not what I expected from an upgraded pedicure.

I never leave negative reviews, but I feel customers should know about my experience here…read more My sister and I went to the salon on August 18th, and we both wanted mani/pedi's. During our pedicure selection, we noticed they were out of almost every product/enhancement until you got to the very expensive pedicure options, which, to me, is a red flag that the salon is not prepared to offer the options on their menu. During our pedicures, my sister arrived with a small, closed blister on her toe; her technician ripped it open and then placed her foot back into the pedicure water, where the faucet was also left submerged in the water during both of our services, which obviously raised serious sanitation concerns.  I also asked for a hot tea, which was offered on their menu. I was given a wine glass full of HOT tea.. how on earth am I supposed to drink hot tea out of a wine glass?  The manicure was worse. I received builder gel with tips, but the technician applied large amounts of uncured gel all at once, causing it to run toward my skin. She cut me with the drill at least three times badly enough to cause bleeding. I told her each time that I was hurt, but she simply apologized and continued. My sister went and got the manager, and my manicurist seemed confused why he was over there. She told him that she just had the top coat to do and we would be done. Once she applied the top coat, she looked at me and asked if I still wanted the design we talked about before... this is where I got really nervous for my overall nail health because to me, that question meant she had no idea what order to apply the products and had me questioning if this salon was allowing people without a license to do people's nails.  At checkout, a different employee applied Neosporin directly to my bleeding fingers from an already-used bottle. Once we got back into the car, I realized that my nails were also filed into inconsistent shapes that did not match what I requested. The next day, my fingers became extremely painful, especially when exposed to water. Within five days, several nails were lifting, and I was still in pain, so I had them removed elsewhere. My natural nails were discolored, fragile, misshapen, and painfully sensitive, and one nail had nearly fully separated from the nail bed. I have to wear gloves in the shower and now will need months for my nails to grow out.  When we contacted the owner, Steven, he refused a refund and accused me of lying, doctoring the photos of my nails, and insinuating that I was trying to scam the salon. A little compassion, an apology, and accountability would have gone a long way. Because of the injuries, sanitation concerns, resulting nail damage, and the owner's response, I cannot recommend this salon, and honestly would discourage anyone from ever going here.

From the owner: Shelby School of Esthetics program will provide students with hands-on experience in the art of…read moreskin care, including electrical facials, basic facials, hair removal, and many custom facial principles. Students learn about general health and wellness, cosmetics, and basic dermatology, chemistry and anatomy.