Worst Customer Service ever. I came in and was sold a defective device that I was able to use for…read moremaybe 20-30 mins and tried coming back as soon as possible for an exchange. I was told that they don't do exchanges but that if I still had the little cardboard box that it came in, I could maybe get a new one. I was never given a receipt for proof of purchase or for return sakes. I tried doing everything but was told I would have to buy a whole other device. They were not helpful at all. I will never come back here again!!!

Good place, good prices! Pipes are very cool and the staff is awesome! A lot of vape supplies and…read morereally good juices! I always come here...

Impressive selection, kind and knowledgeable staff! In every way, this dispensary helps you feel…read morelike a cannabis connoisseur. I have been very grateful for the excellent guidance and vibes at this location.

Raul was extremely helpful! My cousin and I were on our way to Coachella and we thought oh yeah…read morelet's stop here and enhance our experience and we were very pleased with our purchases... Definitely enhanced our Coachella experience and will stop by again on our way into the desert!

Personally, I love this place I'm sad they changed the hours to only 10pm as I used to go late…read morenight with my girl friends. But it's a great little dab bar, prices are really good, and like I said I love coming here with my girl friends. We get to catch up and smoke all in one and the budtenders have been super chill every time we've gone these couple months. They have a big selection of wax but of course some does run out, but there's plenty to choose from and non-alcoholic beverages are also cold to you and you can drink them at the bar! They have an outside patio to smoke too!! Plus they have a little storefront. Definitely a place to check out and have a sesh in. Will be coming back soon haha!!

If I could give 0 stars I would. Was sold a defective pod…read moreand walked right back in to let them know only to be told there's nothing they can do? What the fuck am I going to do with a pod that absolutely does not work? No even exchange or solution was offered. Unheard of. Manager was rude and I suggest no one purchase here. Truly Distasteful

I've had 2 experiences at this location, 1 was absolutely great, the experience was great,…read moreeverything went great, the male worker was absolutely amazing and helpful! Now today, I went in and my experience was definitely off. I went in to purchase a cart, after purchasing I proceeded to leave, now being a day one customer here i never complained. I've never returned anything, if my product was damaged I would normally just take it but today was different. Today I made my first complaint, after I left i opened my cart and i realized my cart was super sticky. I immediately know something was off about this cart because it had been leaking. So, instead of going home like i usually do I came back to show them. The manager came out and seemed to be irritated that I had interrupted her breast feeding time. She proceeded to tell me that I can not return or exchange my product, because she felt that the cart was not sticky enough to be returned. I felt like i was just being rushed to leave just because I had interrupted her breast feeding times. So, choose wisely on which times you go and what items you purchase because you could walk out disappointed in the customer service, and product. Which when a person who struggles with OCD a sticky feeling can bother them a lot and instead of being helpful I was just told no, I was told that I have to come back within seven days and may or may not give me an exchange because it's depends on their discretion.

Amazing store with great deals and good quality bud. Everyone is extremely friendly and makes great…read morerecommendations when I can't make up my mind on what to get. Really love this place I recommend

This Stiiizy location in San Bernardino was such a pleasant surprise the moment I walked in. The…read moreinterior is genuinely eye-catching, with bold artwork on the walls that gives the whole space a vibrant, immersive feel rather than your typical sterile retail vibe. Everything was spotless too -- clean shelves, organized displays, and an overall layout that made browsing easy and enjoyable. The staff really stood out; they were friendly, patient, and clearly knowledgeable, taking the time to walk me through options instead of rushing me along. Pricing felt fair and competitive for the area, with their pods, flower, and vape selections all landing in a reasonable range and frequent daily deals helping stretch your dollar further. The only minor downside is that, like most popular dispensary locations, it can get a bit busy during peak hours, so there may be a short wait depending on when you go. Overall, between the welcoming staff, clean and stylish setup, and solid pricing, this is a spot I'd happily recommend to anyone in the area.

I ordered at 7 pm, still wasn't sent for delivery by 10 pm. Waste of time, I will no longer be…read moreusing the service and strongly urge people to use theyre money at high seasons/cookies, at least you get your product.

The General Manager Kailey and the bud tender Cameron were amazingly informative and friendly!! I…read moredidn't feel rushed and was given the time to go over a misunderstanding between the online delivery prices for stizzy and the in store pricing....ALL GOOD once I was given the information not on the website and was so impressed with their ability to deal with the whole situation start to finish with a positive and professional attitude.

STIIIZY - 5434 Mission Blvd, Riverside, CA 92509, United States…read more I've been a loyal STIIIZY customer and shop at this location multiple times a week, spending hundreds of dollars over time. Unfortunately, my most recent experience was by far the worst I've had. I purchased a 1g pod, and as soon as I left the store, I took a hit and immediately noticed the pod was clogged. I had to inhale extremely hard just to get any airflow, which is not how a brand-new cartridge should function. Knowing something was wrong, I went right back into the store. After waiting in line, an employee asked how she could help. Once I explained the issue, she told me to go to cashier #6. However, instead of helping me or making sure someone else would, she walked away to assist another customer and left me unattended. I stood there at cashier #6 for about 15 minutes waiting for assistance. Another customer was waiting with me, and they were there for the exact same issue--a clogged cartridge. We were both left waiting with defective products while other customers were being helped first, which honestly made it feel like certain customers were being prioritized over us. When I finally received help, I explained that I'm a regular customer and very familiar with how STIIIZY pods are supposed to function. The employee took my pod to test it, came back, and insisted it was "normal" and that it's expected to have to inhale hard to get a hit. That simply isn't true. A new cartridge shouldn't require excessive force just to produce vapor. The airflow was clearly restricted. Since I felt my concerns weren't being taken seriously, I asked to speak with the manager. Unfortunately, that interaction was even more disappointing. She didn't greet me, ask about my experience, or try to understand the issue. Instead, she immediately told me to follow her outside to test the pod on one of the store's batteries. While it technically produced vapor, it still had poor airflow and minimal smoke compared to a properly functioning pod. The fact that it hit at all didn't change the fact that it was defective. What frustrated me the most was that the manager constantly talked over me instead of listening. Every time I tried to explain what I experienced, she interrupted me and acted as if she was the customer and automatically right. Rather than hearing me out, she dismissed everything I was saying and made me feel like I was making the issue up. She had a poor attitude throughout the interaction, repeatedly insisted she could not replace the pod, and ultimately sent me home with the same defective cartridge that still had horrible airflow. I even explained that I wasn't asking for a refund or anything extra I simply wanted a replacement for a defective product. I use STIIIZY to help manage my anxiety and to unwind, and I also struggle with insomnia. I told her I didn't want to go home and have a rough night because my brand-new pod wasn't working correctly. Instead of showing any empathy or trying to make things right, she sent me home with the defective pod and an even worse customer service experience. As a manager, your role is to listen, de-escalate situations, and find reasonable solutions when associates can't resolve an issue. Unfortunately, I experienced none of that. She lacked the professionalism and customer service skills expected from someone handling escalated customer concerns. Rather than working toward a solution, she argued with me, talked over me, dismissed my concerns, and made me feel like I was the problem. It honestly felt like they were treating a $23 replacement as if it were coming out of their own paycheck instead of taking care of a loyal customer who has spent hundreds of dollars at this store. What disappointed me most wasn't the defective pod it was the customer service. Defective products can happen, but how they're handled is what customers remember. Instead of listening, showing empathy, and making things right, I was dismissed, talked over, and sent home with a defective product. I've never had an experience like this at STIIIZY before, and I truly hope management addresses how customer concerns are handled at this location. Loyal customers deserve to be treated with respect and trusted when they report a legitimate issue. A little professionalism, empathy, and accountability would have gone a long way.

Great service great selection. Transaction was easy and quick. Highly recommend. Would use their…read moreservice again when in the area.

Terrible customer service. Won a 30% off code that only rang up for 20% when checking out. Spoke to…read morecustomer service and they said due to the inconvenience they would be giving me more than 30%. It was a $235 order. It ended up ringing up for 215...$20 off. At 30% that would have been $70 off. On top of this they have have high prices and average product. With hardly any of their selection available for quick delivery. Do not recommend.

When you pull up to the parking lot, it's visibly clean and welcoming. The entrance inside has a…read morecheck-in officer at the desk and he is very friendly and welcoming as well. So when my name was called, my person was ANNA. She is a delightful person, and listened to my wants and needs. Anna helped me select the daily specials according to what I mentioned to her about. The cost did fall into line with my pockets. I chose a different product this time than usual. It's a bit stronger to my throat than I'm used to, but it's still good. Anna is well versed in her job and definitely is a keeper. Thanks ANNA.

Don't come here, I bought a disposable, was on my way back home, tried it didn't work they gave me…read morea hard time about making a exchange. And didn't wanna make up for the inconvenience of me driving away with a product they sold me that does work. I go here all the time never coming back lost my business. Guy gave me attitude about a problem they made.

Love this stop!!!!!…read more Jeremy is always a AMAZING. He makes my day. I loving coming in when he's here. Also everyone is always so nice.

I came to return a product that was defective. Natalie was beyond sweet and helpful. Cassandra was…read moreincredibly rude and demeaning. The manager of the stores, Nick, was so kind and generous to offer a courtesy product not only for the defective product we had but for the inconvenience of overhearing her attitude towards us as he was on the phone with her. Cassandra then told us we better make a good review. So, in response... Natalie was outstanding. And so was nick, that's it.

Jordie and Javi the greatest to ever do it Such great…read morepeople Best shop Really know their stuff

Came here after going to Palm desert on my way home... still no stock !!! This place looks weird…read morelooks like they are going out of business. Save yourself a trip.