Michelle and team exceeded our expectations by taking on our unique request with enthusiasm and…read moreexpertise. Their communication was prompt and professional, and their deep knowledge was evident throughout the process. We were absolutely thrilled when our package arrived. Exceptional service--highly recommend! If we could give more than five stars, we would! +

After reading the positive reviews listed here we called Monroe Street Framing looking for…read moreassistance in mounting a . Initially I spoke with Jeremy who lived up to everything that the reviews indicated the staff with Monroe Street Framing would be. He was knowledgeable, pleasant and extremely helpful. Our experience with Jeremy was everything that we would have expected from the reviews. Jeremy helped us to come up with a solution to wall mount a small hand-made quilt. The agreement was that we would pay for and pick up the foam core two weeks later (we were leaving for a trip). Upon returning from our trip I again called the shop and spoke with a woman who was unable to find our order and insisted that they did not take the order and would not have been able to fill such an order. I called again and spoke with the owner Dave. I explained what had happened and initially he was pleasant and again helpful. He confirmed that they would in fact be able to provide a piece of foam core in the size that we had requested. When he realized that all we had ordered was the foam core his attitude became extremely negative and hostile and his willingness to work with us was non-existent. He explained that they were a "full service" framing shop and that there was no financial benefit for them to sell us the foam core and he was unwilling to do so. I tried to explain that we had been told that this was an option per Jeremy. Dave responded, "I don't know what he told you, but I am the boss and I am not going to do this...try finding it on on-line if you can. Good luck." We were very disappointed with his response and attitude. While we may have only been looking for a piece of foam core this time, "owner" Dave seems to have missed the point of customer service and the benefit of a return customer. We will never consider going back to Monroe Street Framing for any other project, nor will we recommend the shop to friends and family. It seems clear from the treatment that we received from Dave that they do not feel the need to encourage new business. Apparently our business was beneath them. We wish them luck. Within 15 minutes of talking to Dave I called a local sign company, Budget Signs, who agreed to sell us a piece of foam core immediately. No waiting, no hassle and no dismissive, negative attitude. Thank you Budget Signs!

Very crowded inside. It's a mish mash of crafts, but the emphasis does seem to be on cross stitch…read more Patterns are not easy to browse as most are in baskets and you have to thumb through individually. No one seemed willing to help find a specific pattern except to say "over there" Need to ask for help with fabric instead of just browsing. We left without buying because it was just too much Hassel to get all of the components for a project.

I was disappointed at the lack of response vis-a-vis a return phone call after I inquired about…read morediscontinued stock. I wound up going online and finding the materials myself.

The husband and wife team who own the two U Frame It stores - one on the East side and the other on…read morethe West side of Madison, do excellent work. I arranged to have a 34" tall by 24" wide shadow box made to display a collector's Balinese shadow puppet. They offered me beautifully sculpted and trimmed framing material far above and beyond what I had hoped to find. The shadow box was lined with cream color, textured mat board. A museum quality, non-glare glass was used. The final result is stunning -- a museum quality display that will protect the contents for years to come. I highly recommend these talented owners for the skill and attention to detail they provide.

Needed a piece framed for a surprise, they were able to accommodate and the picture turned out…read morebetter than expected! Thank you!

Art with a History: Terry is an incredibly friendly man with stories that make the art/photographs…read moretruly special. After checking it out while waiting for a table at Monty's (right across the street), I came back and bought an amazing darkroom photo with a story that makes it a truly special piece to me. I also found a VHS that was unpriced. He was able to hold it for me while he got in contact with the seller (there is a side room with vintage goods). Called me the very next day with a good deal. Couldn't recommend this place enough.

I found a nice photograph in the gallery's window while walking by one day. The gallery was closed…read moreat the time. The owner responded promptly to me, answered my questions, and delivered the piece within a timely manner. Great experience!

I've probably had 30-40 pictures framed at Gary's over many years and he's always done a flawless…read morejob. I couldn't recommend him more highly. Sam Smith, Madison

I took a variety of pieces to Gary, including some original artwork that had been in my family for…read moregenerations. In addition to suggesting beautiful frames/matting for every piece (new & old), he did an amazing job caring for the heirloom pieces. He made sure hand-written inscriptions, titles, and artists' signatures were preserved and displayed in a way that was tasteful and complementary to the piece. I will be taking another round to him shortly. Highly recommend.

I'm taking my third class here and have had a blast! The instructors are super helpful and all have…read moredifferent teaching styles/tips. Classes are typically 6 to weeks long with extra studio time. You can make a lot of cool things in that time! We walk through throwing, trimming, glazing, etc! Lots to learn and love.

Looking to get away from social media and get your hands a little dirty for some real life fun!! I…read more am almost done with my first clay class here LOVE IT. Friendly place very nice studio space. You can do classes that are fun!!!

It happened. I recall the time I stopped in at their neighbor, Habitat For Humanity, (Restore) and…read morethey had doubled in size. Apparently rent was too costly to pay, made me remember the time they were unbelievably rude when I needed some paint, apparently others also felt the brush off Didn't think twice about the lost jobs for their employees, except as I consider it now. Those people possibly now have found work at the Sherwin Williams I have my account with who instead of treating me like my small volume requirements were still worthy of simple manners.

Simply amazing. I've never had a poor experience here. Paint quality is superb, staff are friendly…read moreand helpful. I once even asked if an online discount code applied and it did not, but the staff gave me a discount anyways (and it was better than the one offered online). Cannot recommend this place highly enough.

Their products are overpriced and I mean way overpriced go somewhere else…read more I guess the manage a brief question regarding a product he was extremely rude.

My husband made his own resin flooded table but we needed chairs. Looked all over without any luck…read more And someone suggested Dons Home Furniture and we glad they did. The staff was very helpful and let's us take home some samples. We bought not only 1 set but 2