Rubin's is either your cup of tea or not. The styles are generally modern, Scandinavian inspired and very interesting. We stopped at their warehouse/larger store (there is also a design center downtown) and found a large showroom full of things I'd very much like to buy. There's a clearance area off to the side that sells floor models and returns at good discounts. We were looking for some lounge-y chairs and there were options aplenty. Helping us was very knowledgeable Barb who was never intrusive and let us look around. After making the rounds, we kept coming back to one specific chair - Barb let us know they had 2 in stock from a cancelled order (most things are made to order) in our preferred color, plus they were included in their anniversary sale. SOLD!! I work on the commercial furniture side and felt that the quality here was oberall very high and the prices, for what you get, are pretty fair. It's not IKEA prices to be fair but it's also not made in China crap that will fall apart and bottom out in a few months. You'll love it if: you appreciate mid century or modern design, want a high level of quality, want to customize items. You won't like it if: you need cupholders in your furniture. read more

Rubin's staff went out of their way with time and service to make our purchase of a sofa just right for our needs. Kudos to all who helped us -- Danielle in sales and the warehouse and delivery staff. John T. read more

They have a great selection of quality contemporary furniture. Also knowledgeable and professional staff!

Friendly, courteous, helpful and low pressure. Great selection of furniture. Viva local businesses.

In the last year and a half we have worked with Rubins to purchase a number of pieces of furniture. Before we moved here we used to pop into their downtown store when visiting since they have a great selection of furniture and decor - it is a cool space. So once we relocated to Madison we headed to their stores to furnish our new place. In late 2019 we worked with Beth in their west side store and purchased two love seats. Our experience was very positive - great looking sofas, great customer service, and decent prices. This spring we visited both stores looking for a dining room rug but in the end we bought a whole dining room set and no rug! We ended up working with Dawn downtown since they had the dining room table, chairs, stools and bench, etc. that we really were interested in and Dawn did a nice job helping us sort out what we wanted. She really is customer focused. Rubins does sell alot of high end furniture (this isn't Ashley Furniture) so we were pleasantly surprised that after doing research on what we were going to buy they were cheaper than Wayfair! I never would have guessed... read more

Rubins can be a little pricier than wayfair but but 1. It is worth it. They only sell quality stuff; 2. The staff is knowledgeable, pleasant and don't push you at all and 3. There is a sales room upstairs. I bought on sale a table and five chairs and am very. happy with my purchase! read more

I live in Milwaukee. So before heading over to Madison to check out Rubin's selection of Canal Dover bedroom furniture, I tried to contact the store to inquire about in-stock products and the availability of products that could be ordered. And...nothing. No response to my emails; A voicemail was ignored. Hard to justify wasting a trip when the store clearly isn't interested in the business. read more

My wife and I recently purchased some furniture from Rubins. It was delivered two days ago. I believe if you admire someone, you should admire them to their face, which is why I'm writing now. The delivery people from White Glove delivery were amazing. I think their names were Lance and Jim. Great guys, great service. They really went above and beyond to help to get things in place. Showed up when they said they were going to show up, and did what they said they were going to do. And Dawn also went above and beyond. She had a great creative sense for designing the pieces for us. Her suggestions were spot on, and her extra service, (coming to our house, following up etc) were amazing . Rare these days. So, I just wanted to tell you how happy we are with Rubins. Thank you Dawn!! Thank you Lance and Jim at White Glove Delivery, and thank you Rubins. read more

We had a really great experience with rubin's. They offer unique pieces you could never find at some other large furniture stores in the area and there are plenty of customization options. Best of all, they offer free in-home design consultations to help curate pieces for your home. read more

This place is a ton of fun to visit. They have a main floor with their furniture and then an outlet on the second floor with discounted furniture. They have a lot of super fun furniture, the staff is friendly, and the deals upstairs are pretty damn good. I enjoyed my time here greatly. Oh, and they have free parking behind the building!! read more

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I ordered a sofa from there waited 6 months to get it and it came in wrong so their so called manager told me she would get the order right waited another 3 months and it was still wrong so i told her to just refund me since nobody can get it right there and proceeded to point the finger at the vendor and my response to her was if they are messing up orders like that why on earth are you still using them so i got most of my money back but she would not return my delivery fee after they got it wrong I had to get a higher power to get my refund in full needless to say after 30 years of shopping there i will no longer be going back since they have moved in this new location it has been a different type of vibe buyers beware if you order a big item from this store ! read more

I am writing a recommendation for Rubin's Furniture in downtown Madison, WI. I worked with Deb Kreger, Designer and found her assistance invaluable. I had a general idea of what I wanted, but was afraid of making a mistake. Deb was able to work with the furniture I already had and loved, and incorporate new pieces to harmonize with the old. She made sure that everything was perfect. I highly recommend making an appointment with Deb Kreger at Rubin's Furniture Store in Downtown Madison, WI. Stacy read more

We moved from the proverbial old farmhouse, that I and/or we had lived in since the 1970's . When we downsized, we needed everything. We needed contemporary and we needed it quick. For all the challenges of leaving our residence of 4 decades, Dawn made furnishing our new home easy and made us very proud of our condo home. We never tire of coming home to our rugs and furniture from Rubin's. Michael read more

You'll find some of the most beautiful and expensive pieces of furniture here. However their customer service leaves a lot to be desired. My situation: -ordered a custom piece of furniture -waited ~5-8 wks for delivery -furniture arrived damaged -store manager suggest I wait for the sectional to be remade or choose something else in the store -I said no because I need a presentable piece now and there's nothing in the store I like -Manager (store owner's daughter) stated my 1k+ deposit was non refundable...luckily I did not sign anything agreeing to such. *There should be an exception if the furniture arrives damaged! read more

Dawn kindly assisted us with the purchase of a new (grownup!) couch. We decided on a sectional, and while it took a while to get it custom created from a company in Canada, when it arrived the fabric choice was phenomenal--perfect for our eclectic taste! We had some special requests, and Rubin's stood by their product and service 100%. I would highly recommend any upscale furniture purchases from this long-standing Madison company. While I'm certain any of the staff will help you with expertise, kindness and timeliness, I'd highly recommend asking for Dawn! (Oh, and they are happy to have you bring your pooch for a visit--they love dogs!) read more

Delivery time was longer than expected but they worked with me to make things right in the end.

I recently bought a condo close to the downtown store so I started shopping here rather than a large chain. Nice variety of unique furniture and a large price range. It's not all really expensive. Finally a furniture store I'm not waited on 10 times. The couch I fell in love with was really expensive. The salesperson Barbara was awesome. She told me I really didn't need to spend that much to get what I wanted and she was right. I ordered the coolest blue leather couch for less than half of the one I really liked. I was told the lead time could be 8 weeks. The couch came in early and was delivered without a hitch with a retro looking butterfly table. Shop here. Laid back, friendly, great products and dog friendly. read more

Little pricey but good contemporary furniture and the woman who helped me was really nice and not pushy at all. Good deals during the floor sale. They also delivered exactly when they said they would, despite a major snow storm. read more

I was always a bit hesitant about going into Rubin's thinking that I would not be able to afford anything. The other day I ventured into their Monona clearance store and not only were the prices great but they had a ton of random awesome furniture. All of it seemed to be of very high quality. All of the designs were way different than most furniture stores around, very modern, simple, clean lines. etc... The sales guy was great too, he knew a ton of info on each piece there. We bought a white leatherish futon for $299. They actually had them in stock so we did not have to buy the floor model. I love what we bought, it fits perfectly in the room, and seems to be made really well. I will def be back shopping at Rubins. read more

Worked with Barb who went above and beyond in customer service! We don't live in the area, and she made sure we had our furniture when we wanted to pick it up ~ she even went to the warehouse to pick up the pieces since the warehouse was going to be closed when we were planning to be in town! She was also so patient in helping us choose fabric for our pieces! Great eye for design, and the pieces turned out perfectly for our living room! Thanks Barb ~ and Rubin's! read more

After 2 months of searching, we found a sofa that looked a lot like the one we wanted from Room and Board here. It wasn't identical but very close and $400 cheaper. Unfortunately, I can't say much about the quality since it hasn't arrived yet. Don't believe their time estimates. They said 6 to 8 weeks but apparently that was a lie because now we're hoping it will arrive in 10 weeks. Update: My sofa was eventually delivered, it took 11 weeks which was really annoying. It's a really nice couch though and is holding up really nicely so if you can handle the longer waits you can save some money going with Rubins. read more

Not sure why the reviews are so negative here, I have had nothing but good experiences. Excellent selection, especially for a store downtown, and lots of interesting styles. It is a little pricy but quality furniture is worth it. read more

Every time I have interacted with anyone from this store, I literally have the WORST customer service of my life. Every single person I have spoken to is extremely rude and dismissive and act like I am a waste of their time or a bother. They were unhelpful and have completely soured any experience I could have had with this store. Will never shop here again. read more

beware the store, once you have paid , you will get no call! no communication , ordered $ 6000 in furniture! i had to make all calls and chase this order down, its been three months! no call , no explanation, have only half of my furniture, " get this they ran out of frames!!!!!! lol ! good one sweetheart! lazar is one of the top furniture manufacturers in the country and they ran out of frames!!!she thinks i'm an idiot! no retribution for my trouble, nothing ! the moron just sits there in silence listening to me explain as a contractor if i tell a customer the window will be here in 4 to 6 weeks and it takes 9 weeks, i give a discount off the window cost and the labor! this is proper courtesy and business. not to mention i paid for this furniture in fill in advance, bottom line once you have paid your history here! 3 months i'm wating for this furniture. read more

DO NOT GO HERE! I cannot even give this place any stars. The furniture is extremely over priced and the customer service is horrible. One of the managers who is literally the meanest woman I have ever met, just to warn you. They lost my order and then were extremely rude about it. All this place has going for itself is its customer service because the pieces are not even that great and they have sorely failed in my book. I would recommend that you try Eco Fusion Design or Charles Schneider for high end furniture. Quality Furniture in Madison is also great. read more

Terrible service. The woman helping me clearly only after a commission. Horrible customer service. Waited 5 weeks for my not-so-quality bed frame. It never came in so I was offered the floor model with a big crack in it. I asked for a discount because of the issues but was not given one. Mattress not holding up so well after a few months. Do yourself a favor and go somewhere else. read more

I used to love Rubins. I bought my first bedroom set here and was very pleased. However, after a recent (expensive) purchase I am completely dissatisfied. Not only has my furniture not arrived after 10 weeks (they said it would arrive within 6) but now they told me that I will have to continue to wait AND pay extra for an item that they told me wasn't necessary in the first place. I feel annoyed and sickened about the amount of money I've spent for an item that I still don't have. I will most definitely never buy furniture from here again. read more

The sales rep, Diane, was arrogant and non-communicative with the customer. We have always considered this a good quality store until we purchased our bed from them. It never came. Diane didn't call us to explain what was going on and each week I called her. She lied and said it was on a truck and would be here next week. Once she rudely claimed she never agreed to call us with an update. After 3 months of little to no communication from Diane, we asked to speak to the manager. She was rude and condescending. Rather than try to "make it right" or accept responsibility and work out a solution she sniffed it wasn't her fault. We asked for a refund of our money which the company held for 3 months. She agreed to send us a check in the future.. with no interest. It isn't here yet. No bed, no money, and attitude from the staff. I won't be shopping here again. I have never been treated this poorly from any store I have purchased from. I will never buy from Rubin's again. read more