I'm from out of town. Car broke down. I had to walk to this place over couple of miles in the heat…read more When I got there to pick it up guy behind the counter (older guy, white guy) keep starring at me. Tried to make small talk, didn't want to have it. He just keep starring at me. My every move like it was nervous. He gave me my part. I thanked him. He am just starred. Then watch my every step as I left. Dude was rude and totally treated me that way b/c I was Latino. It had to be. I'm not young punk, so what other reason. I've been starred and followed in stores. I know that look anywhere. He had it. Straight of racist.

My wife and daughter went in to get a battery in freezing blizzard conditions. Refused to test old…read morebattery or install new one she purchased. Horrible customer service

If there was a way to leave zero Stars that would be my rating. I spent thousands of dollars on a…read moretransmission that didn't even last a day put in from a very reputable shop here in Louisa virginia. Advance Auto has continuously drugged their feet and Shrugged me off as a customer trying to refer me to their transmission rebuild company . Rather than doing the right thing in reimbursing me for the failed product they provided me at their store . When I look at my bank statement it says I paid $2,400 to Advance Auto for a transmission . Therefore they should reimburse me my money as well as the $1,100 I paid to have it installed . Complete horrible customer service and for this whole process . Now that they've drugged their feet they're trying to tell me I'm out of the 90-day window to be reimbursed for labor. Although the case number and the claim is clearly dated to the day that I got the truck from the shop and it broke down . Companies need to do better .. especially multi-billion dollar companies .

The night staff at this location turned a bad situation into a good one. Mason went far out of his…read moreway to make sure I had what I needed to get back on the road. Great experience!

Very knowledgeable, helpful and honest people to work with. I found the manager, Bill, to be…read moreparticularly helpful in guiding me to the parts I needed. NAPA parts have a good reputation so I'd recommend using the Mitchell, SD store.

Got me in the next day to fix my taillight and the cost was very reasonable. Would recommend to…read moreanyone.

My boyfriend and I were driving to Rapid City from Indiana. After 13 hours into our 16 hour drive,…read moreour car's alternator gave out. We broke down on Memorial Day weekend, so we weren't able to get help until the following Tuesday. Dan was kind enough to squeeze us in as soon as he could at 8:30 AM that Tuesday and we were back on the road by 11:30 AM. They even had free cookies and waters available which we, of course, had to take for our trip! We made it to Rapid City and back to Indiana without any other issues. We greatly appreciated everyone's help!! :)

I would give 0 stars if I was able but I will settle with 1 star. I went in a few weeks ago and…read moreasked for 2 tires to replace certain tires due to a bubble in one tire and low tire pressure in both. The Walmart auto associates ignored the request and straight up refused to oblige. Low and behold a few weeks later the tire I needed replaced blew up. And you would think Walmart would be apologetic and offer a discount on a new tire? Nope! Of course not! Why admit a wrong when you can blame the customer and put future customers in danger on the road? Never giving Walmart Auto my business again!!!

yesterday I contacted Vern Eide to purchase a truck, my bank had sent them my approval, I told them…read moreI would be in to pick it up Saturday. We set up a time today to finish the process. Much to my surprise I received a phone call this morning telling me they sold the truck last night, THANK YOU NOT!!!! I will find it extremely difficult to recommend this business to anyone, after the disappointing experience I just experienced.

Terrible service. Vehicle had a sticker price in it and they said told us the price was $1700 more…read morethan sticker price said. RUDE customer service. NEVER going back!!! Then to boot I said to my husband that we can never seem to come together on a price with them after the dealer was rude we left the building and the manager followed us out of the building and said NOT to worry about ever coming back... Now that is a DEAL!!!

Quick, friendly, no-nonsense service. You pull your car into the bay and stay in your vehicle while…read morethey work. Done in less than 15 minutes and I didn't have an appointment.

Stopped for an oil change in Mitchell after driving 5,000 miles on a cross country road trip. We…read morehad 1 car in front of us. They were fast and efficient, manager was very friendly and helpful. Back on the road in no time!