I have been going to Triangle Dry Cleaners for approximately 2 years. I have liked the way my…read moreclothes have been cleaned as well as the service. However, I am not pleased with my last experience. I am writing to caution you to BEWARE OF THIS CLEANERS! In addition to the high prices, the workers are rude and unprofessional! While this post is primarily about an experience with one worker, I have witnessed other workers on their cell phones cursing at the callers while attempting to serve customers. But I digress... 1. One of the garments I wanted cleaned is a silk blazer. I received a phone call from a representative of the cleaners approximately 30-45 minutes after leaving my items to notify me that they do not dry clean silk. I received no explanation, just "we don't do it," with the promise that my jacket would be returned and my bill adjusted. 2. Usually there is a 1-day turn-around for my orders. I dropped my clothes off on Wednesday afternoon and was notified 3 days later that they were ready (on Saturday when I was out of town). Again, no explanation. 3. Monday morning when I went to retrieve my order, the order was not correct. Specifically, one piece was added (a men's shirt) and one piece was missing (the skirt to one of the suits). When I brought the two mistakes to their attention, the shirt was removed and I was told they would look for the skirt. I stood to the side to wait. After a couple of customers came in, I was given the option to take the items that were ready and told that I would be called after the skirt was located. While I appreciate the offer, I respectfully declined. 1. A private conversation would have been helpful. Instead, the OFFER mentioned above was yelled across the room from behind the counter. 2. After a few moments, another yelling across the room from behind the counter attempted to alert me that "this is why I TOLD you not to wait. I have to look for your skirt between customers." I said nothing. 3. When there was a break, I was again YELLED at from behind the counter that this is why "I told you to leave while I look for your skirt, because I have to deal with these customers." There are a few things that should be considered. First, Triangle Cleaners was in error. Second the person who communicated with me was RUDE! Instead of having a one-on-one conversation with me, she chose to YELL across the room while attempting to serve other customers. What was happening with my clothes was absolutely NONE of other customers' business. Third, her multiple attempts to get me to leave could have been better used looking for my garment. When I attempted to tell her that, she cut me off. Specifically, she did not let me speak at all. Since she wouldn't listen to what I attempted to say, I raised my voice so that she could hear me. She told me not to raise her voice at her, while she CONTINUED TO YELL AT ME!!!! She would not let me talk because (as she said), "I am talking." I allowed her to talk, and (when there was a pause) I asked her if she was finished. Her response was, "Yes." When I started talking, she cut me off again. RUDE!!!!! RUDE!!!! RUDE!!! It's amazing to me that someone who attempts to DEMAND respect does not give any. I asked for the owner's name but wasn't given it. Of course, that information is easy to find. His name is: Prashant Gongidi. I was told that the owner would call me "as soon as possible." Well, 48 hours have passed and I have not received a call. That's fine. I had written a letter to him that I was planning to send via certified mail, so that he would know about the RUDENESS of his employee. But why waste my money on someone who cannot call one of his customers? I have previously recommended Triangle Dry Cleaners to other people. When I did not receive a call from the owner in 24 hours, I have contacted all those people I remember to rescind my recommendation. I additionally added to this review that I had drafted on Monday. I have received my missing item. I was given a 30% discount for my inconvenience. But I have not received an apology for the rudeness of the employee. I understand that people make mistakes; I understand that businesses make mistakes. However, I do not pay my money to be treated the way I was treated at Triangle Dry Cleaners. Their services is NOT that good! DO NOT GO TO TRIANGLE DRY CLEANERS! They are rude, unprofessional, and the quality of their work has definitely diminished since I first happened upon the place.

I brought three of my dresses here a couple months ago, I could've done it myself at home but these…read moredresses were very important to me, one of them is the dress I wore when I got engaged and the other one when I got married at the courthouse, the other one was a jumpsuit corset and they were all messed up in that area. It's really sad to me that now they're all ruined and don't fit me anymore because they all shrunk. This is definitely the WORST cleaners I've ever used. They shrunk all of my dresses and didn't take care of the corset area for any of them. They were not apologetic about ruining my dresses and Instead made me feel like I was crazy complaining about it. I really wish I didn't take my dresses here

I highly recommend this establishment! Great customer service and wonderful staff thats friendly…read moreand attentive to customers needs. Pricing is great and the owner is amazing!

Fantastic service, reliable, reasonably priced - all work done on-site - never an issue.read more

I was pleased to with the service and my item was ready when promised I would definitely returnread more

This dry cleaner is a little bit of a drive for me, but 100% worth it! They do a great job at…read moretaking care of your clothing/items, ensuring they're clean and neat. Took a HUGE (King size thick Sherpa with shams) comforter there for cleaning, it was $50, and they even put it in a nice bag for me! Took about a week to get cleaned, but that's okay! Any shirts I've taken there look like they're brand new from the store when I pick them up! Definitely recommended this place to anyone - I think it's the best dry cleaners in our area!

Brought a shirt in to have simple alteration done to waist and arms. 1st off, wanted to charge me…read morea huge amount for the work. 2nd, I gave detailed instructions that were not followed. 3rd when I picked up shirt, he had taken out elastic of both sleeves, when all I asked for was to shorten one of them, as it was longer than the other. Never said to take out elastic. A verbal assault on me ,ensued. The only redeeming factor was ultimately, he fixed the mistake, however I will NEVER give them any business ever again. I have never been yelled at by a business owner, when they were at fault for not understanding.

I asked her to hem inseam of some flared pants and instead she made the flare smaller and didn't…read morechange the inseam at all. Didn't realize until I brought home. Total waste of my money

They freaking rock. If you have just moved and are overflowing with laundry even if you haven't…read moremoved and you look at your laundry every week and say "why do you keep coming back here? Shoo Shoo laundry be gone" This are your guys. I love them

Wonderful,superb,quality service ,the best ,highly recommended great value ! Please give Laundrymen…read morea try

I took a pair of pants (my favorite pair) to be cleaned at DryClean King on Capital Boulevard on…read more3/19. Went to pick them up on 3/20 and was told it was not back and to come back the following day. I went back on 3/21 to be told that my clothing was lost. Unbelievable! I was told that the owner would be calling me. After not being contacted I dropped off a letter (hand delivered) on 3/26/ 2019. Today is 4/3/2019 and I have heard from no one. Poor service and poor customer service.

Post your hours please!!! This is my 3rd attempt to pick…read moreup my dry cleaning in a week and you're closed at 11:30 am. Also post a phone number where customers can contact you Ive been a customer for several years but won't be if you continue this practice.

I was just charged $45 to wash a comforter that I paid $30 from Amazon!…read moreI was using the Wash Dry Fold Service with is around $3/pound. My comforter is lightweight. I wasn't advised that there would be an additional charge beyond the typical charge. I could have thrown it away and bought a new one for less.

Hi Christy, thank you for your comment however your store manager did not allow me to even unlock…read morethe door before proceeding back into the store cussing which is totally unprofessional. I unlocked the door he looked me in my eyes after I said one minute please and took the clothes and told me to get them myself. Again cussing and storming to the back of the store which only sparked a greater situation which could have been defused by him just giving me my clothes. Again, I have never encountered this gentleman all my others times coming to your store but this took the cake. He started the whole occurrence with a bad attitude. I am more than welcome to speak with the owners as I believe this gentleman doesn't need to be a manager if he can't handle the pressures of the job. Mind you other customers came into your store and he yells through the store, "I am only one person". We have all been there however that is no way to talk to someone or present an out of character experience to those who are paying their money. From the reviews, it looks like I am not the only one with a complaint which hopefully sends a message to the owners of who they have running their store.