Welcoming and friendly team that was very helpful in providing me with an easy and fast scheduling…read moreprocess to get a last minute test done. Heading out of town on a long trip, and two days before heading out, my doctor suggested I get a test done, and was pleasantly surprised how easy and fast the headquarters scheduling operators and the team at Radiology Associates of Hartford, PC in Glastonbury made that happen. I was able to schedule and complete the test in no time today - ahead of my departure for the long trip. Thank you.

I contacted them by phone would not answer had to leave message and they said would get back to me…read morein 48 hours never got back to me I have been in health care for 30 years and have never experienced such a lack of patient care I asked my provider up order the test from a different provider night and day In my opinion RAH is the worse provider I have ever experienced

Dr. Czarnecki gets 5 stars and so do the nurses. The care they give and the understanding is…read moregenuine and bedside manner are top-notch. They are totally knowledgeable and experienced professionals. So why only one star overall? The people that answer the phone both medical and secretarial are atrocious. They are the very opposite of caring. They are callous and rude and are ready to do battle with patients that are suffering and in pain and need medical help or just have questions about their medications or some other issue. I've been placed on hold for several minutes probably more like 10-15 minutes. Then when they do answer they talk down to you like you are a clueless imbecile and not worth the time like the gunk stuck to the bottom of their perfect shoes. Good luck getting past them to even get an appointment or get your questions answered. You will end up feeling sicker and worse than before you called. I would just steer clear of this place to send a message to the administration and front desk and phone support staff. I have excellent insurance that pays top dollar and I don't need to be treated like a petulant child by haughty know it all secretaries and med techs. It seems consistent with the other reviews that the issue clearly lies with management and administration.

If I could give 0 stars I would. This place is sadly a revolving door of doctors who know nothing…read moreabout their patients. I could go on and on about the numerous bad experiences I have had. After this last visit I am done! I truly hope this is not the direction all practices are moving. My advice if you choose this business you better exercise and eat your vegetables, because that will be your only saving grace.

If I could rate place zero star i would…read more Good luck with finding this BUILDING if you are a new patient, get ready to have your first appointment cancelled when you finally find the correct building. Oh also, you are banned rescheduling or making other appointment at this OFFICE! My appointment is at 11:30 and was asked to be the office at 11:15 to fill insurance and personal info. Parked my car at 11:10, found to the office at 11:25 and was told that Dr. Evelyn F. Smith can't see me because i wasn't there at 11:15. I called their google page number as soon as i felt i can't locate the office, but it was the corporate number, i had to go through my voice mall to find the office number. Tried to communicate with front desk and told them how hard it was to find this building since there wasn't any clear street number signs. (i drove pass it two times but didn't see it at all) They said they totally understand but there is nothing they can do, the Doctor runs this office and the Doctor decides weather or not to see a patient. While i was waiting for staff to pass me their manager's number, Dr. Evelyn F. Smith came out and accused me of disturbing the office. Quote" i request you to leave before turning this office up side down" I didn't yell, i didn't swear, i didn't talk in anger, i didn't try to book any appointment with them. All i wanted to do was to let the managers be aware of this situation so they can do something to prevent it happening in the future. This is also what i told the manager too when she called me back. Regarding Dr. Evelyn F. Smith, I can't comment on her medical skills. But i doubt doctors with that kind of attitude would care about their patients.

Love coming to this office, especially due to my doctor Maria Ellis. Never have a problem getting…read morean appointment and always friendly service when I check in.

I am still a HUGE fan of this practice. Also, this is one of the VERY few practices (in the whole…read morestate, not just the immediate area) that is VBAC friendly. If you understand the acronym, you understand how difficult it is to have one in our litigious society. They are affiliated with St. Francis Hospital, also one of the only VBAC friendly hospitals in the state.

I had a good experience up until I met with the nurse and physician who let me know that "for some…read morereason" my insurance came back as excluding varicose vein treatment. I took the day off of work, had to find childcare for my newborn, and had I known in advance that this would not even be a feasible procedure - I would have never gone through the trouble. As a healthcare provider, I find this unacceptable. Staff were pleasant and kind, though I feel very disappointed in the way my situation was handled.

From the owner: At Center for Vein Restoration, we're dedicated to improving the lives of patients with vein…read moredisease through personalized care and advanced, minimally invasive treatments. Our board-certified vein specialists focus on patient comfort, safety, and lasting results, making us a trusted leader in varicose and spider vein care nationwide.

REVIEW IS FOR THE LAB DEPARTMENT…read more Two stars for the convenient location and the Saturday hours (7-12), but that's where it ends. No one likes to get blood drawn but it helps to deal with friendly, capable phlebotomists rather than one who gets annoyed that you're not "popping your elbow" - whatever that means. Maybe she was just having a bad day. Guess I'll find out in the future since this is one of the few nearby Starling labs covered by my insurance.

very sketchy doctors and inappropriate incompetent front staff. One doctor makes everyone go to the…read moresame chain for sneakers and orthotics, merely clips a triangle off the commercial orthotic, which means it's not returnable and then talks about himself and his divorce and his failing practice.....I know because I lived it and everyone in the support group went through the exact same experience. I was at pain management the other day, standing at the window and was a few minutes late because the medical transportation guy took the wrong exit. The doctor refused to see me but promised to call in a prescription to last me until august. They marked me as a no show and never called the script in. 10 days later, no script, I'm in a pain flair and some guy who doesn't know what he's doing accuses me of lying when he was the one lying and I caught him in a lie. The starling pcp was horrible with my special needs daughter. I don't know where these people come from. But my impression is quite low.

I went in for a evaluation, all went well during the evaluation. I did not need any treatment…read more When I talked to the center I gave them insurance information they were supposed to check if my visit would be covered. When I got to center I asked if I would owe anything and the person at the desk said only $45 for the office visit. Today I got a bill for $222. I asked billing why and they said $45 for the office visit and the difference was my co-pay that my insurance required I pay. If I knew that the bill would be so high I would never have done the evaluation. I was not having any symptoms except a bulging vein. I would tell anyone considering going to them get the payment information in writing. Very mad at the bill I received.

I had my consultation and ultrasound of both legs today at Metro Vein Center in Glastonbury…read more Everyone from the front office staff, the nursing staff, and check out were so kind, patient, and knowledgeable. Rachel did the ultrasound of both my legs. Even though I was a little nervous, she was kind, gentle and knowledgeable. Based on her ultrasound, she found the cause of my varicose Vein issues. I highly recommend Rachel. Dr. John James explained every detail of what his treatment plan would be for me. I am very grateful for all the knowledge and expertise. I am going back in a few weeks for my Vein treatments, and I can not wait!

We have had a wonderful experience there. My Mom has been in several times and each time the care…read morehas been amazing - thoughtful and kind. The staff really cares and is eager to implement ideas that may help the patient return to their baseline or better.

Good Evening All, I am writing to bring to your attention…read moreseveral incidents that occurred during my mother's stay at your facility, which I believe require further review and action. I have outlined the key situations below: Thursday, May 22, 2025 - Cellulitis Diagnosis and Treatment: On this day, my brother Andrew and I noticed that our mother was not feeling like herself. Andrew observed that her legs felt like they were on fire. I immediately informed Dr. King, who briefly examined her and diagnosed cellulitis, but did not provide any further details or explanation. Later that day, another provider confirmed the same diagnosis and began antibiotics, but there was no improvement by the following day. I then requested more aggressive treatment. The provider suggested starting ceftriaxone, but it took over two hours for this to be administered. After that, we saw significant improvement by the next day. (pictures attached) Friday, May 23, 2025 - Bathroom Assistance: While visiting Ruth, she needed assistance to use the bathroom. Winston, who came to help, initially assisted Ruth onto the toilet, but then left to tend to another patient. He was gone for so long that Ruth became distressed and started to cry. Despite pulling the emergency cord, no one came to assist her. Fortunately, another nurse eventually arrived to help, but this delay caused unnecessary distress to my mother. Request for Air Mattress: On Thursday, May 22, 2025, I requested an air mattress for my mother. I followed up on Friday and again on Saturday. Unfortunately, the mattress was not brought to her until late Sunday afternoon, which was an unacceptable delay given her condition. (picture attached) Bathroom Assistance and Nurse Interaction: On another occasion, a nurse assisted me in bringing my mother to the bathroom. However, once we arrived, Ruth was too fatigued to use the toilet. The nurse then left to attend to another patient. I was left to manage the situation, but when I tried to assist my mother in getting back onto the toilet, a different nurse entered and raised her voice at me. (the nurse was white and on the hefty side) She insisted that Ruth be returned to her wheelchair and put back to bed, even though I had already nearly helped Ruth onto the toilet. Sunday, May 25, 2025 - Fall Incident: On this date, Ruth fell and sustained injuries. The images of her injuries are attached for your reference. This incident is of particular concern, and I believe it warrants further investigation into the circumstances surrounding her fall. I am reaching out with the hope that these situations will be thoroughly reviewed and addressed. The care my mother received did not meet the standards I expect from a healthcare facility, and I would appreciate any steps that can be taken to ensure better care in the future.