**RUN--don't walk away!**
If you're considering Ivy Park Vallejo, read the reviews--and take them seriously. They are not isolated complaints. They are red flags.
I'm writing this in real time as I actively work to move my family member out of this facility and get as far away from here as possible. What I've experienced has completely eroded any trust I had in this place.
Let's be clear--the issue starts at the top. The fish stinks from the head, and everything I've seen points to a leadership problem driving a breakdown in care, accountability, and basic professionalism.
The Executive Director (Ms. Moses) is rude, dismissive, and at times outright mean. Interactions feel adversarial instead of supportive. Families are treated like inconveniences rather than partners in care. When you're navigating difficult decisions for a loved one, that kind of behavior is unacceptable.
And it shows in the environment.
My loved one is visibly more unhappy and appears less cared for with each visit. That alone should never happen in a place that charges what this one does.
On a recent visit, I heard a resident crying for an extended period while another resident sat outside the room. No staff were present. No urgency. No response. That is not a one-off--that's a reflection of what's happening behind the scenes.
The quality continues to decline across the board. I made the mistake of eating a meal there--once. The soup was watered down, and the rest of the food was barely edible. That may sound small, but it's not. It speaks to standards, attention, and whether residents are truly being cared for.
Conversations about care feel driven by money, not by what's best for residents. There is pressure, inflexibility, and a noticeable lack of empathy coming from leadership. I've also observed long-term staff who look disengaged and unhappy--which is never a good sign. When staff morale is low, resident care follows.
It also feels like the community itself is struggling. There are multiple unleased units, and it seems like every time I visit, another resident is moving out. That's not coincidence--that's a pattern.
None of this gives confidence that your loved one will be safe, supported, or treated with dignity.
There are too many issues here to ignore. Leadership matters--and here, it's failing.
Do your homework. Ask hard questions. And most importantly, look elsewhere.
Your loved one deserves better. And you deserve peace of mind--not this. read more