I sometimes become skeptical over Yelp reviews wondering who is actually writing them. What I'm…read moreabout to write is from the heart and if anything, I've understated the facts. If you have ever had to go through the process of finding suitable care for a loved one then you already know what a nightmare that can be. Their are facility owners who highly exaggerate their level of care, unqualified staff and unsuitable living conditions not to mention abuse. After several disastrous and dangerous attempts at placements for my Great Aunt and Mother, God blessed our family with Genesis Care Home for The Elderly in Vallejo. My Great Aunt was in her late 90's and my Mother suffered from Vascular Dementia. We had removed them from an unsuitable care facility and moved them right into Genesis Care Home after just one meeting with Sharon, the owner. After what my Mom and Aunt had been through, I was very direct in telling Sharon what level of care we were looking for and Sharon was equally honest and forthcoming about the level of care she provided and her philosophy on the care for the elderly. Let me start with the word Compassion. No matter how disoriented, difficult or delusional my mother or aunt became, the entire staff always remained compassionate, respectful and loving. The staff came into their rooms with a smile and spent many hours just laughing and talking with them. They took the time to ask them questions about their lives and treated them like family. My Mom even gave them each nicknames. We are a very large family who would drop by all the time unannounced and always Mom and Auntie were clean, bathed and very well fed. The food that was prepared for them was spectacular....and I'm a retired Caterer! Anytime of the day, the residents can help themselves to snacks or fresh fruit. During the Holidays and their birthdays the spread they put out is unbelievable and all family members are not only welcomed but encouraged to stay and join in. Genesis actually took the time to find out what my Moms favorite foods and T.V. programs were and made sure both were provided. The staff regularly took the time to call and express their concerns over medications, behavioral changes or their general happiness and comfort so as a team, we could make whatever adjustments were necessary to make their daily lives better. Both my Aunt and Mom have passed now, but I will continue to stop by for a visit to Genesis Care Home, to visit this very special place, and this group of phenomenal ladies. I am forever grateful, Diana A.

From the owner: Assisted Living Home For Elderly Hospice Services…read moreRespite Services Rehabilitation Services

Superb, professional, and friendly staff and outstanding services which included personal hygiene…read moresuch as bathing. My elderly mother suffered from dementia and was difficult to manage. Her last months were greatly eased by At Home Support Senior Care which, incidentally, was more responsive to my mother's needs than Mission Hospice. I give this senior care service my highest recommendation.

This is a business I use to keep my daughter safe & occupied @home as I can personally step away…read morefrom her but not be too far from her and her caregiver. Our process of obtaining a caregiver was simple and the arrangement works for all of us. We are being overseen in the office by Ms. Maybelle R. And she is very polite, respectful and dependable! When any incidents mostly timing or last minute changes happen Ms. Maybelle is understanding to our family and the caregiver's needs. Easy & adaptable and extra time is always reminded but never pressured. My daughter's caregiver is a difference maker in our lives especially that my children have special needs. Because of this company, I give them a 10/10! They do work with GGRC.

Loree and Mark are incredibly kind, helpful, and efficient. They respond quickly and consistently…read moreprovide outstanding caregivers. Their professionalism, prompt communication, and dedication to quality care truly set them apart. I highly recommend their services! They gave my family and I peace of mind.

Called this outfit in an emergency need (missing scheduled caregiver for next day). Mark said he'd…read morebe glad to help. Minimum 8 hours at $35/hour, weekdays. Less than 8 hours the charge is $50/hour. Since my sister lives in an adjacent town to San Rafael they also charge 2 extra hours for travel there (an extra $100). So a 4 hour morning care would cost her $300! I kept looking.

I am writing this review to document serious concerns regarding the care my family received from…read moreSenior Helpers while providing in-home assistance for my mother, who was terminally ill with glioblastoma brain cancer. It has taken me over a year to write this, as the experience was emotionally draining and deeply upsetting. Senior Helpers was originally recommended for light assistance, but my mother required hospice-level care. Management represented that caregivers assigned to our home would be trained for this level of care. Based on our experience, this was not consistently the case. Multiple caregivers demonstrated limited training in personal hygiene, patient mobility, medication handling, and overnight monitoring. I personally had to step in or assist on numerous occasions. Some caregivers stated their training consisted primarily of instructional videos. While several individuals were kind and well-intentioned, they did not appear adequately prepared for end-of-life care. There were several patient safety concerns, including: A medication administration error in which more than the intended dose was given, despite clear instructions that caregivers were not to administer medications at all. Improper assistance with patient mobility, even though appropriate equipment was available. Overnight shifts where required monitoring did not occur. Specific instructions regarding my mother's physical limitations being ignored, resulting in a fall (thankfully without serious injury). Caregivers sleeping or using personal phones for extended periods during scheduled shifts. Additionally, a member of management charged me cash during a home visit that I was later told was supposed to be free. When I raised this issue, it was denied despite the interaction being documented on in-home cameras. These incidents were documented and shared with management. Responses generally focused on staff replacement and billing rather than addressing broader concerns related to training, supervision, or systemic issues. Staffing reliability was also inconsistent. Some caregivers arrived late, some shifts went uncovered, and continuity of care was limited. A small number of caregivers were excellent, but they were the exception rather than the norm. When I raised concerns with management and ownership, communication was difficult and unprofessional, and many questions went unanswered. Contractual notice requirements limited our ability to immediately discontinue services despite ongoing safety concerns. We eventually transitioned to another care provider. After doing so, my mother's care stabilized, and the overall stress in our home decreased significantly. Based on our experience, I would urge extreme caution when considering Senior Helpers for hospice-level or complex medical care. Families in similar situations should carefully evaluate caregiver training, supervision practices, and escalation procedures--and read the contract closely. Update: 1/7/2026 In response to the owner's reply requesting that I reach out by phone, I did so today. I left a message stating that I was returning the owner's request for contact and noted that I preferred not to speak with the manager due to prior communication difficulties. Approximately 15 minutes later, I received a call from that same manager. She was polite, expressed surprise at my experience, and stated that she did not recall our prior interactions. I responded calmly and professionally. The call lasted approximately three minutes. The conversation was brief and respectful on both sides. Later this afternoon, I was contacted by my local police department and informed that a complaint had been made alleging that my call involved threatening language or profanity. Those allegations do not reflect my recollection of the call, which was professional in tone and made solely in response to the owner's public request for contact. I explained this context and was advised not to contact the company again. I agreed. Thankfully both conversations were recorded by my security cam with time & day stamps. The officer said I could file a false police report, but decided I just needed to more on... and so should you.

I would score lower if I could. Unlike other local age ties, Senior Helpers does not even interview…read morethe workers they send to peoples homes. I had several bad people before I switcher to Premier in Alameda. The last person they sent did NONE of her assigned duties, changing my husbands diaper, getting him to bed at 10, dinner dishes. She cornered me on the couch and berated me for the bad job I am doing with my husband, She refused to put him to bed at 10, saYING THAT HE SHOULD be able to go to bed when he wants, When she left, she said she would "report me". The next night the police came to do a well ness check and the next night a social worker came. Do not use this agency

Very responsive. All of the caregivers that have been sent to me have been really wonderful.read more

Not being familiar with this industry and needing home care for an elderly, ill relative, Senior…read moreAlternatives far exceeded any expectations. Not only were they totally responsive and flexible to our needs, the caregivers they sent out were professional, hard-working, and so compassionate. I can't say enough good things about the company and the people who work there. Home health care isn't cheap, but it is essential to ease the burden on family members. Senior Alternatives was very reasonable for the high quality of service they provided. My thanks to Anna, Veronica, the staff, and all the wonderful caregivers who helped my unlce during his last days.

Comfort Keepers is EXCELLENT! Their management team were responsive, empathic and supportive…read more They listened to our needs, assessed my husband's physical and medical status, and sent caregivers who helped us beyond measure. Every single caregiver was on time, friendly, and helpful in every possible way. We felt safe, cared for and supported in healing. The overnight caregivers allowed me to sleep and helped my husband with medications, bathroom needs and making sure he was safely in bed whenever he got up, or moved around. The daytime care was equally attentive, friendly and engaged with our needs without being invasive or hovering. As my husband's health is now better, we are beyond grateful for all of the attention and care Comfort Keepers provided. THANK YOU!!!

They provided the arguably BEST caregiver for my father that we could ever ask for. We had several…read morekey requests for a caregiver and after a little trial and error, we quickly settled on what worked best for us. Comfort Keepers could always work with us in terms of hours and they were good about maintaining quality care reviews and meeting us when our schedules had changes. They were there when we needed them.

Emerald Caregiving has been flexible and able to help us when we had unexpected care needs. My…read morehusband had a bad fall and I contacted Emerald to see if they could provide a caretaker for us immediately and they did. They are always polite, respectful and reassuring. We've had to change schedules a few times and were able to do it smoothly. Our caretaker has been with us for almost a year. She is a wonderful caretaker. She has treated my husband with patience, willing to help him in whatever way he needs. She is a reliable, hard working, honest and always pleasant person.

Emerald Caregiving is an amazingly professional and caring company. Every interaction has been…read morebetter than expected, with quality caregivers and on time service. They tailored their caregiving services to specifically meet my Mother's needs. Their billing has been timely and accurate. The owners have made it their business to be involved so that everyone is happy. Great job Emerald Caregiving! I would highly recommend Emerald Caregiving for your loved ones.

When you find a company that leads with love and then backs it up with professionalism, integrity,…read moreand great service, you know you've found the right partner for your family. Everyone we worked with at Golden Heart Walnut Creek was fantastic. Michael and his team made a very challenging situation much easier, and I am incredibly grateful for the high-quality care they provided for my father.

I am highly impressed with Golden Heart in Walnut Creek! They truly represent exceptional CLIENT…read moreCOMMITMENT, COMPASSION, and COMMUNICATION! There is a reason why clientele with Golden Heart! They are INVESTED in the health, safety, and experiences of each client, as if they were their own individual family member. The level of care each provider gives is exceptional and focused on meeting the needs to ensure a high quality of life for each client. As a caregiver that has worked for several home care organizations, Golden Heart was set apart with how I was supported as a team member. I was able to communicate my concerns regarding patient care and ideas to improve quality of care. As a caregiver, being valued and treated exceptionally, Golden Heart is WHERE you want to be. As a client, wanting the best care, Golden Heart is where you NEED to be.

My son really enjoys going to this program. The staff is kind and caring. It's very very clean…read more And I feel completely safe, sending him there.

Went to a job interview there, it was great and Juan the owner was a nice man! Wouldn't mind…read moreworking for him but I kinda got the feeling that I was not who he was looking for.