Love this place. Friendly staff huge selection of rough sawn lumber and very good pricing.read more

A hidden treasure!!! When I went there the first time I got…read morethe royal tour of the business! The ware house manager took the time to show me all the beautiful lumber they had in a 30 min tour. Were do you get this today??? Oh my God, if you are like me a life time woodworker, this is bad news, candy shop for a woodworm..... They are so well sorted of beautiful exotic lumber, their service is of an era gone by, family owned for 3 generations!!! Exceptional service such a treasure in our fast times today. They also have some gorgeous salvage items and great prices on regular lumber. Not to forget the beautiful traditional wood shop, reminding me of my apprentice days, to make any custom item you might need. There is little that can compare to them. Its a pleasure to visit and shop there, only can say hope they stay like that for ever. Restoring/rebuilding a 1899 home in Salsibury

Last year, I upgraded my 1957 windows with new ones from Window World, working with Mark as my…read moresales representative. The difference in quality has been wonderful. While there was a minor issue with the order, the owner personally reached out to resolve the situation, which I truly appreciated."

Window World maintained contact with us up and until the day the installers were to arrive. On the…read moredate scheduled for the instillation we receive a call from the installers giving us notice that they would arrive within 20 minutes. When they arrived they went direct to work and did not stop until our windows had been installed and cleaned. It was amazing how they worked together and even apart. The installers, Fillype Veiga and Joe, were very polite, courteous and professional. Both my wife and I were very happy when the installation was completed. We could not believe how beautiful the newly installed windows changed the appearance of our home. The workmanship of the two installers is outstanding and I would recommend them to anyone. Before they left Fillype went over how the windows worked, how they open and close, then cleaned them all. They cleaned up everything and left nothing behind except our new windows. Thank you Window World Carolinas for a fantastic job from the day of the arrival of your sales representative until installation. In the future should anyone ask about our windows you will be highly recommended. We love our new windows. Thank you!

I was pleasantly surprised by the low-pressure sales approach, which differed from other reviews…read moreI'd seen. The pre-installation process was straightforward and very helpful, giving me a clear understanding of what to expect. Unfortunately, installation day brought several complications. A team of three began installing 16 windows, but just 15 minutes in, one technician badly twisted an ankle and had to leave. The remaining two proceeded to remove all windows on a scorching 90+ degree day before starting replacements, turning my home into an uncomfortably hot and humid environment. While they finished the installation that day, it was an incredibly long shift, from just before 10 AM until 9 PM, requiring my continuous supervision. I noted that a drop cloth was only used for the very first window, which helped with the mess initially but wasn't continued. Another issue was the window color. I had specified a tan/wicker exterior with a white interior, but received entirely white windows. To avoid a 6-8 week delay and a $350 rescheduling fee, I accepted them. They do look good, and the white exterior matches my previous windows, so I'm not overly concerned about this. My primary outstanding concern is a gutter downspout that was removed during installation and never reinstalled. Despite multiple calls (three to the install team, two to the service team), I haven't received any communication or action to rectify this. This lack of follow-up so soon after installation makes me question the reliability of their warranty service.

I am extremely disappointed with my experience with Window Nation…read more I had a representative come to my home to provide a quote for 8 windows. After the appointment, I decided to take a few days to do my due diligence and gather a couple of additional quotes before making a decision. Three days later, I received an email from the Sales Manager, Richard Hansen, with a revised quote. Surprisingly, the new price was significantly lower than the original quote, but it was for 11 windows instead of the 8 I actually needed. Since the pricing was much more competitive, I reached back out and simply asked for the same pricing to be adjusted for the 8 windows I wanted to purchase. Richard responded that the lower price had been sent in error due to a "system glitch" and that Window Nation would not honor it. Mistakes can happen, but what was most disappointing was the company's unwillingness to stand behind the quote they sent or make any effort to find a reasonable solution. As a customer who was genuinely interested in moving forward, it left me feeling that the pricing was inconsistent and that customer satisfaction wasn't a priority. I expected better communication and better customer service from a company of this size. Unfortunately, this experience has caused me to take my business elsewhere.

Absolute garbage company. Joe walked us through everything,…read morewe signed the contract, completed final measurements, and were ready to move forward. Their team even cut into our drywall and left nail holes in our door frame--so the process was clearly underway.Then... nothing. No communication whatsoever. We were told installation would take 6-8 weeks. At the 6-week mark, we had to call for an update--only to be told by Nick, with zero accountability or concern, that the job had been "undersold." Our options? Either pay double the agreed-upon signed price or cancel altogether. To make matters worse, we were told Joe "should have" contacted us--meaning if we hadn't called, they would have continued holding our money while saying nothing. Nick's dismissive, unapologetic attitude made it clear this isn't unusual for them, which is even more concerning. Now we're left with: no sliding glass door, a damaged wall, a damaged door frame, and a completely broken customer experience. If I could give 0 stars, I would.

Trash company. They buy your information and waste natural resources by sending you printed color…read morepaper asking you to replace your windows. I've had my house for 6 months and it's brand new. Why do I want spam mail. Absolute human garbage.

5 stars for Riley's Windows! I would recommend these guys to anyone. Super efficient. Timely. And…read morejust genuinely nice people. I could not be happier. I had windows of all sizes and shapes and they were able to accommodate the custom fit for each one. My house looks great.

From the owner: Excellent Craftsmanship and products backed with double lifetime warranties! We offer many types…read moreand styles of vinyl replacement windows. Serving: Alexander, Burke, Caldwell, Hickory, Newton, Granite Falls, Lenoir, Conover, Maiden. Morganton, Taylorsville and small cities in between.

Beware of this company, the owner Sam is very difficult to work with, if you ask for proof and…read moreclarification on pricing, the harassment will begin. i have never been treated so poorly by anyone, let alone a business owner. was told it would take two weeks for install, took two months and lots of txt back and forth, always late. he damaged our house, said he would send a painter, still waiting for that.

Spent around 14,000 installing window coverings that have been defective since day 1. Company…read moreadmits that their manufacturer produced and inferior product and the only resolution they can propose is for us to spend thousands more to install electrical window coverings instead of the chain ones we ordered. All we want is for the chain ones to function properly. They literally fail multiple times a month. It's been. Huge headache and we wish we had gone with someone else. If you have other window covering company options, do yourself a favor and look elsewhere or you will be stuck with a very expensive mistake that they will not take responsibility for. They were also extremely unprofessional during the initial install, stayed at the property until past midnight and left doors open when they left.