This home care service is the best. They were able to fill my needs for a caregiver within 24…read morehours. Every caregiver they sent was caring, capable, and willing to do whatever was needed to help my sister-in-law who was released from rehab during the coronavirus to a locked down independent facility during the coronavirus and needed extra care. I highly recommend them if you are in need of a home health caregiver.

I had a great aide first time from CK, she was lovely, the second one they sent to cover weekends…read morewas awful, she made accusations about me and said i wouldn't let her use the bathroom. I am going through mental health neurological brain injury and she was really not ok. the THIRD one they sent they said was trained in mental health was really awful, she was anxious in the door. It was a hard day, she told the staff i wouldn't let her leave/? My friend was here the whole day training her and she never asked to leave....she just ran out of the house - she was crying bc i asked her to dispense my meds (nobody at the agency told me people could not dispense my meds)....honestly they tried to work with me but then told me my first aide wasn't comfortable, my mom met both 2nd and 3rd aide and watched us closely and thy were not trained or talking about things were misunderstandings (like not being able to go to the bathroom!). I am disappointed greatly in the staff and the management...the management also said i had a hard time letting go when people had to go - yes because i was undergoing a major PTSD and so instead of punishing me for it, they could have found ways to work with me on communicating. Would not use this agency again.

This is in reply to Susan W's review of Westland House…read more It is interesting that the sibling who lives 2400 miles away and visits the least has such a strong opinion. Let's talk about the snafus. These include medication not being given, sometimes for days at a time. A catheter bag put in backwards, which caused urine to back up into her bladder. Not surprising, Mom had a UTI shortly thereafter. Staff using Mom's personal supplies without replacing them and even using her blood pressure cuff on other patients and returning it hours later. There were also many instances of items missing from her room. Most were eventually replaced, often with a lesser quality product. Even though showers were scheduled ( and paid for) twice a week, they were routinely skipped, sometimes for weeks. We had to hire outside help to bathe her. The final snafu was an aide who was going to give mom the wrong insulin dosage, 3 times the level she should receive. There is a strong possibility that dosage would be fatal. You might also look up what the acronym snafu stands for. It is a military term, Situation Normal, all Fxxxxxx up. That is actually an accurate description. There were numerous complaints to the Department of Licensing and Regulatory Affairs (LARA) while our mom was alive and if you look now, there are at least 5 additional complaints since her passing in October. Keep in mind there are only 50 residents at Westland House. Please see the attachments showing a few of the many complaints. As for Chris, he does make a good first impression. We talked to him for an hour about the issues at Westland House. We mentioned that Wanda is overwhelmed by the job. Chris agreed and said they are hiring a full time nurse ( finally) in addition to Wanda to handle the workload. What does that tell you? Chris agreed that there were on going issues with medicine distribution, housekeeping and general staffing. He thanked us for our comments and by his tone, you could tell he knew about a lot of these issues. Soon after the potentially lethal insulin incident, Chris called us back and said that we were banned from the property. So, instead of addressing the life threatening issue, you try to silence the messenger. The people that Susan W saw on her rare visits were probably the hospice staff, which we initiated. We also fought with Westland House for months on the issues listed above and there was some marginal improvement. Susan W saw improved service from our months of battles. Susan W's assessment of a family member's alleged belligerent behavior had to come from Chris, Wanda or the other siblings. And getting animated when someone is potentially harming your mother, or worse, just shows you care. Now, the rules for senior living facilities are clearly in favor of the facility. They can evict the resident or banish a person for the slightest of reasons, or no reason at all. We also had an ombudsperson from Wayne Country on the case, who worked with us for months. She did a great job. I'm guessing Chris's radical about face happened after he talked to his legal team. They probably weren't happy he told the truth about the conditions there. If you actually do decide to put a loved one at Westland House, keep a detailed log of every major issue and problem and file complaints with the State. We kept the records of the numerous medical mistakes. Every senior living facility has issues. The issues at Westland House are dangerous.

all i experienced was a bunch of unhappy workers pushing people in wheelchairs and leaving them…read morealone

This company did an amazing job with my now deceased best friend while he was going through health…read moreproblems and lacking mobility. I would recommend them to anyone that has loved ones that need non medical help around the house and have Medicaid.

From the owner: We specialize in making clients feel that their loved ones are being taken care of a high level…read more Awesome Angels LLC goes the extra mile to make sure clients are given the type of service we would provide our own family members. Our care givers are trained and service clients in a timely custom fashion. We provide feeding, bathing, dressing, grooming, light home cleaning, laundry, toileting, meal prep and clean up, shopping for essential items, passing meds, and other services depending the need of the client.

I couldn't be more grateful for the support Affordable Home Care provided for my friend. They truly…read morewent above and beyond what I expected, making sure my friend was not only well-cared for but also comfortable and happy. The genuine kindness and dedication of the caregivers really shines through, and I felt so much peace of mind knowing they were in such good hands here in Southeast Michigan. They made a real difference.

This is a recommendation for Alicia as Angel of the Month Award:…read more Alicia was a God-send for my Mom. She was prompt, smiley, fun, and so loving. Alicia went above and beyond by alerting me to things happening at Mom's and Mom's surroundings and always wanted to keep Mom safe. If it was something small like her slippers were worn, or how she was eating, or something that just didn't feel right she didn't hesitate to let me know. Her heart is huge and her smile even bigger. As Mom would say, Enough is Enough give Alicia the award she deserves. Chris K.

Have been coming here for over 10 yrs, Dr Pierce and Dr Jack have always accommodated us if there…read morewas an emergency ie. Contact lenses scratching my eye. Kids always get glasses from here and contacts. They take our insurance so we dont really have to worry much on costs. My son broke his frame while playing at school, it was with in the year they replaced it with copay no hassle. They have branded luxury frames if you want those or basic that wont cost much are also stylish. A++ on service.

The Vision Center treated us okay overall. My baby needed glasses, and the staff helped us pick out…read morethe right pair. They made sure the fit was perfect for my little guy, which gave me peace of mind. The process wasn't flawless, but once they focused on us, they took care of everything. My son loves his new glasses so far, and seeing him happy makes the experience worth it. Damn glasses $250 that's wild to me

my husband and I made a trip to Michigan to visit his 92 year old mom, who lives alone. We…read more thought all of the siblings were taking care of mom properly, but it turned out she was being badly neglected. We needed to make some changes quickly and to manage everything from long distance. We were so lucky to have found Brightstar to do this for us. They have been amazing!! We were very wary of home care businesses since we had heard some of them had bad reputations, so I researched thoroughly before hiring Brightstar. They have done everything that they promised from day one. And I have requested a myriad of changes and additions and they have all been done immediately. I can't tell you how much I have depended on them for mom's care, especially since we're not there in person. And I do know that they have done everything that they said that they did since we now call mom about 6 times a day. I am now very confident that mom is being taken care of properly and we know she is happy with her new caregivers, since she tells us.

I used BrightStar Care for a less common service - child care for a wedding reception, and they…read morewere amazing. Everything from the initial phone conversation with Kathy, to setting up the details were flawless. The staff were courteous, professional, and made it easy for us. Having childcare at the site of our reception was a lifesaver for some of our friends and family. I would recommend them anytime!

Gifted Care Agency has been a lifesaver for my family. Their caregivers are compassionate,…read morereliable, and truly care about their clients.

From the owner: Enhance daily living at home with professional caregivers dedicated to your family's well-being.read more

The staff took great care of my uncle. Very knowledgeable & caring.read more